Manage Your Phone NumbersAll phone numbers on the account are displayed on the Phone Numbers landing page in your Online Account.
Reporting and Analytics - Call QueuesCall Queues Summary records and reports call queue data for employees logged in while tracking daily traffic and wait time in-between calls.
Reporting and Analytics - UsersThe Users reports tab collects and presents call logs for every employee. Tracks, measures, and even compares performance.
Reporting And Analytics - Call GroupsCall Group Summary displays a visual representation of your call group(s) daily traffic so you can track incoming and outgoing calls.
Do Not DisturbDo Not Disturb (DND) sends all incoming calls directly to voicemail without ringing your phone. You can manage this feature in the Admin Portal, Desktop App, or on your phone.
Call MonitoringCall Monitoring provides the ability to listen in on calls, “whisper” to the user being monitored, and “barge” into the call.
VBC MaintenanceVonage Business Communications delivers regular maintenance updates to ensure your need to stay connected.
Call GroupsA Call Group directs incoming calls to ring a select list of up to 25 extensions either in sequence or simultaneously.
Call QueuesCall Queue is a service that helps maximize the number of calls handled by placing callers into a queue until an agent is free to answer.
Call BlockUse Call Blocking rules to block both inbound and outbound calls and faxes.
Vonage Desktop AppVonage Desktop App is our cloud-based application that is easy to install and extends the power and control of your phone system to your computer desktop.
Admin PortalDescribes the options available to you in the Admin Portal. You are able to add users, manage all services and features.
Single Sign-On for Vonage Business CommunicationsSingle Sign-On (SSO) is an authentication method that allows users to log in with a single user name and password to several systems. Single Sign-On support for VBC allows you to use a single username and password across other single sign-on enabled apps and VBC.
Call Forwarding OptionsCall Forwarding is a collection of features that lets you specify how calls are handled when you are away from your phone. These features are managed in your online account and are included at no cost with your service.
Block Your Caller IDOutbound caller ID can be blocked for the entire account or on a per-extension basis. When blocking is enabled, the call recipient will see Unavailable, Unknown or a similar value.
Account ActivationWhen you sign up for service your account is activated immediately, unless you choose to activate the account at a different time.
Assign a Phone Number to an ExtensionAssign a phone number to any service such as an Extension, Virtual Receptionists, Call Groups, Call Queues, or Conference Bridges.
Resolve Number Transfer RejectionsIn the unlikely event, your number transfer is rejected, you will receive an email from Vonage providing the details.
Getting Started with Vonage BusinessNow that you signed up for service, these support articles have been designed to help you set up and manage your account one step at a time.
Transfer Phone NumbersVonage Business can transfer your local voice numbers and wireless numbers to use with our service.
Move with Vonage BusinessWhether you are moving your business across town, across the country, or overseas, there is no need to cancel your Vonage Business service.
Call FlipCall Flip lets you send a call from one device to another without interrupting the call. You can only flip a call to other devices assigned to the same extension.
Call Continuity ServiceCall Continuity automatically detects a loss of phone connectivity at the extension level, then immediately directs calls to the specified backup number.
Vonage Business Terms of ServiceLink to the most up to date Vonage Business Terms of Service for Vonage Business Communications.
Simultaneous RingUse Simultaneous Ring to direct incoming calls to ring up to five different numbers at the same time.
Follow MeFollow Me directs your incoming calls to ring up to five numbers in the sequence for the duration (10 to 60 seconds) that you specify.
Business Calling PlansVonage Business offers a large selection of feature rich calling plans to fit your business needs.
Business Continuity PreparednessIt is important to plan for business continuity in the event of office closures or other business interruptions. Vonage Business lets you communicate with customers and collaborate with colleagues on the go.