VBC MaintenanceVonage Business Communications delivers regular maintenance updates to ensure your need to stay connected.
Block Your Caller IDOutbound caller ID can be blocked for the entire account or on a per-extension basis. When blocking is enabled, the call recipient will see Unavailable, Unknown or a similar value.
Call MonitoringCall Monitoring provides the ability to listen in on calls, “whisper” to the user being monitored, and “barge” into the call.
Call QueuesCall Queue is a service that helps maximize the number of calls handled by placing callers into a queue until an agent is free to answer.
Email, SMS, Phone Calls and Identity TheftPhishing is a fraudulent activity in which email messages or phone calls are used to acquire sensitive information such as usernames, passwords, and credit card numbers.
Reporting and Analytics - Call QueuesCall Queues Summary records and reports call queue data for employees logged in while tracking daily traffic and wait time in-between calls.
Reporting and Analytics - UsersThe Users reports tab collects and presents call logs for every employee. Tracks, measures, and even compares performance.
Reporting And Analytics - Call GroupsCall Group Summary displays a visual representation of your call group(s) daily traffic so you can track incoming and outgoing calls.
Vonage Desktop AppVonage Desktop App is our cloud-based application that is easy to install and extends the power and control of your phone system to your computer desktop.
Call FlipCall Flip lets you send a call from one device to another without interrupting the call. You can only flip a call to other devices assigned to the same extension.
Vonage Business Terms of ServiceLink to the most up to date Vonage Business Terms of Service for Vonage Business Communications.
Single Sign-On for Vonage Business CommunicationsSingle Sign-On (SSO) is an authentication method that allows users to log in with a single user name and password to several systems. Single Sign-On support for VBC allows you to use a single username and password across other single sign-on enabled apps and VBC.
Business Calling PlansVonage Business offers a large selection of feature rich calling plans to fit your business needs.
Business Continuity PreparednessIt is important to plan for business continuity in the event of office closures or other business interruptions. Vonage Business lets you communicate with customers and collaborate with colleagues on the go.
Call BlockUse Call Blocking rules to block both inbound and outbound calls and faxes.
Call GroupsA Call Group directs incoming calls to ring a select list of up to 25 extensions either in sequence or simultaneously.
Move with Vonage BusinessWhether you are moving your business across town, across the country, or overseas, there is no need to cancel your Vonage Business service.
Resolve Number Transfer RejectionsIn the unlikely event, your number transfer is rejected, you will receive an email from Vonage providing the details.
Simultaneous RingUse Simultaneous Ring to direct incoming calls to ring up to five different numbers at the same time.
Transfer Phone NumbersVonage Business can transfer your local voice numbers and wireless numbers to use with our service.
Change Company NameTo change your Company name, whether a Legal name change or because your company has been acquired by another, you must submit a request to Vonage to update.
Call Continuity ServiceCall Continuity automatically detects a loss of phone connectivity at the extension level, then immediately directs calls to the specified backup number.
Assign a Phone Number to an ExtensionAssign a phone number to any service such as an Extension, Virtual Receptionists, Call Groups, Call Queues, or Conference Bridges.
