Vonage is able to transfer most Australian phone numbers. If for any reason, we are unable to transfer your number we will inform you by email.
A Number Porting Authorisation Form (PAF) must be completed to transfer your phone number. The PAF is a legal request to your carrier to release your phone number(s).
The estimated time it takes to transfer a number depends if the number transfer is considered simple or complex.
|Transfer Type||Description||Estimated Timeframe|
|Simple||A single number transfer to Vonage from another VoIP provider.||5-10 business days|
|Complex||One or more phone numbers with attached services, such as Line Hunt.||20-45 business day|
Our onboarding team will work with you to complete the porting process.