Vonage is able to transfer most Australian phone numbers. If for any reason, we are unable to transfer your number we will inform you by email.

A Number Porting Authorisation Form (PAF) must be completed to transfer your phone number. The PAF is a legal request to your carrier to release your phone number(s). 

The estimated time it takes to transfer a number depends if the number transfer is considered simple or complex.

Transfer Your Phone Number

1. Confirm your account is active with your current carrier and you have a recent invoice.
2. Make certain you have the following information for your number transfer request.
    
   • Current Carrier Details
   • Business name, if applicable
   • Business address
   • Numbers to port
   • Account number 
3. Complete our online Porting Authority Form. 

Our onboarding team will work with you to complete the porting process.