Incoming calls can ring up to five different numbers or extensions at the same time and calls that are unanswered go to voicemail. Calls forwarded to International Locations or geographic areas that are not included in your plan are subject to additional charges.
Super Users and Administrators can set Simultaneous Ring for any extension and account. End Users can set for their own extension only.
NOTE: If you use the Vonage Business Communications Mobile App on your mobile phone, do not forward calls to the mobile phone's number. This causes the mobile phone to receive two calls at the same time, immediately sending the call to the mobile phone's voicemail.
Enable Simultaneous Ring
Set Up by Super User or Administrator
- Sign in to the Admin Portal.
- Click Phone System, then click Extensions.
- Hover over the Extension you want to set and click the Pencil icon.
- Click Call Forwarding.
- Enable Forward Calls, then mark the option for Simultaneous Ring, and then set options:
| When My Phone Rings |
- Select an extension or enter a phone number to ring.
- Click Add Another Rule, if applicable, to add additional numbers and extensions to ring.
NOTE: To remove additional rules, click the Trash icon. |
| Send to Voicemail After | Select the number of rings before sending to Voicemail. |
| Use Caller ID | Select a Caller ID option:
| Originating Caller ID | Displays Caller ID information of the person who calls. | | Number on Account | Select a number on your account to display as Caller ID. |
|
- Click Save.
Set Up by End User
- Sign in to your Online Account.
- Click the Avatar
, then click Settings. - Click Call Forwarding and then mark the option for Simultaneous Ring.
- Select the extensions you want to ring at the same time or enter an outside number in the Also Ring section.
- Click Add Another Rule, if applicable, to add additional numbers.
NOTE: To remove additional rules, click the Trash icon. - Select the number of rings before the call is sent to voicemail.
- Set your Caller ID options.
- Click Save.
Turn Off Simultaneous Ring
Super User or Administrator
- Sign in to the Admin Portal.
- Click Extensions.
- Hover over the extension associated with Call Forwarding and click the Pencil icon.
- Click Call Forwarding and then toggle the Forward Calls option to disabled.
- Click Save.
End User
