• Click Add New Service to add additional extensions to the account.
• Click any extension to edit properties.

• Refresh the view, Print a list of users, and Export a list of users.
• Click Bulk Edit to edit multiple users at one time.
• Add Users and assign an available extension at the same time.
• Change the Super User (visible to Super User only).
• Hover over a user for options to Delete, Resend New User Email, Reset Password or Edit a single user.

Edit Tools

• Click Add New to add additional extensions.
• Click Print to print a list of all extensions.
• Click Export to Excel to save a list as a CSV file type.
• Click Bulk Edit to edit multiple extensions at one time.
• Hover over an Extension to view the extension's assignment(s).

• Do Not Disturb
• Extension Number (Click Tag icon to Set Custom Tag)
• Set Location
• Assign a User / Edit a User
• Add a User
• Reset Extension
• Assign a Direct Dial Number
• Call Continuity
   
  • Enter a backup number
  • Exclude from Dial by Name Directory
  • Block International Dialing
  • Disable Call Waiting
• 8 Digit Dialing
• Call Screening
   
  • Enable Call Screening
  • Call Announce
  • Screen Menu
• Outbound Caller ID
• Block Outbound Caller ID

• Send to Ext. or Number
• Follow Me
• Simultaneous Ring

• Voicemail Enabled/Disabled
• Set number of rings/seconds before going to voicemail
• Voicemail Pin
• Send Voicemail to Email
   
  • Confirm Send Voicemail to Email
  • Delete Voicemail After Sending Email
• Add Automated Voicemail Prompt
• Out of Office Greeting
• Unavailable Greeting
• Busy Greeting
• Name Greeting
• Exiting Voicemail Options

• Search for existing Line Appearance.
• Click Add New to add Line Appearance.

• Select an extension.
• Choose either Shared Line Appearance or Busy Lamp Field.
• Select where to display.
• Select extensions to monitor.

• Search for numbers on the account.
• Click Print icon to print a list of all numbers.
• Click Export to Excel to save a CSV file containing phone numbers on the account.
• Click Bulk Edit to manage multiple numbers at the same time.

1. Click Phone System and then Phone Numbers.
2. Click Advanced Filters (Top next to search).
3. Select Country and Service Type(s) you would like to view.

• Remove from Use (x)
• Change Caller ID (hashtag)
• Change Custom Tag (tag)
• Update Call Continuity service (handset).

• Search for VR's on the account.
• Click Export to Excel to save a CSV file containing VR's on the account.
• Click Add New to add additional VR's.

• Virtual Receptionist Name
• Virtual Receptionist Extension Number
• Location
• Virtual Receptionist Phone Number
• No Caller Input Handling
• Greeting Mode: play default, upload, or record a new message

• A schedule defines the time and dates the VR is active.
• A call flow specifies the behavior of the calls that occur within the scheduled time.
• (Optional) Share Schedules to make them available for use with other VR's.
• (Optional) Import Shared Schedules.

• Click the Trash icon to delete.
• Click the Copy icon to duplicate.
• Click the Pencil icon to edit.

• Search for Call Groups on the account.
• Click Export to Excel to save a CSV file containing Call Groups on the account.
• Click Add New to add additional Call Groups.

• Extension Number (Click Tag icon to set Custom Tag)
• Call Group Name
• Set Location
• Assign Direct Dial Numbers
• Do Not Display this Extension in the Dial By Name Directory
• Select Call Group Extensions
• Dialing Properties
   
  • Blast
  • Sequential
  • Duration
• Name Greeting
• Call Screening
   
  • Enable Call Screening
  • Call Announce
  • Screen Menu

• Set PIN
• Send Voicemail to Email
• Delete Voicemail After Sending Email
• Pay Automated Voicemail Prompt

• Select an Extension
• Greeting Preference
   
  • Use Call Group Unavailable Message
  • Use the Greeting of the Selected Voicemail

Click on an existing Paging Group to make changes.

• Extension
• Paging Group Name
• Set Location
• Paging Group Extensions

• Call Queue Extension Number (Click Tag icon to Set Custom Tag)
• Call Queue Name
• Set Location
• Select Direct Dial Numbers
• Agent Login Code
• Pause Between Calls
• Do not Display this Call Queue in the Dial by Name Directory
• Name Greeting
• Voicemail Options
• Caller Opt-Out Handling
• Call Announce

• Assignment Strategy
• Select Agent

• Playback Mode
• Audio Files

• Audio Intervals
• Add Prompt
• Option when No Agent is Signed in
   
  • Forward Calls to an Extension
  • Play Greeting and go to Voicemail
  • Play Greeting in Continuous Loop
  • Play Greeting Once and Hang up

• Call Queue Agents
• Callers Waiting
• Callers Connected
• Agent's Name, Tier, and Extension
   
  • Log agents In/Our
  • Move agent to the front of the queue
• Refresh Button to update the view

• Filter by Extension
• Filter By:
   
  • Last 24 Hours
  • Last 7 Days
  • Last 30 Days
• Click Search Recordings to filter your search.
• Click Refresh to update the current view.
• Click Recycle Bin to access previously deleted recordings, up to 7 days after deletion.
• Click Edit Recording Settings to modify settings.
• Click Bulk Edit to manage multiple recordings.
• Click Add New to purchase additional On-Demand Recording service.
• Review Recordings Usage Indicator.

• Calling Name
• Call Direction
• Date Range
• Duration

• Record All Calls
• Select Legal Disclaimer
   
  • No Disclaimer
  • Audible beep every 15 seconds

• Filter By:
   
  • My Recordings
  • Others' Recordings
  • Last 24 Hours
  • Last 7 Days
  • Last 30 Days
• Click Search Recordings to filter your search.
• Click Refresh to update the current view.
• Click Recycle Bin to access previously deleted recordings, up to 7 days after deletion.
• Click Download All to download all recordings.
• Click Bulk Edit to manage multiple recordings.
• Review Recordings Usage indicator.

• Rule Name
• Recording Direction
   
  • Inbound Calls
  • Outbound Calls
  • All Activity
• Percentage of Calls to Record
• Rule Owner
• From:
   
  • All PBX Devices
  • Specific Numbers and Extensions
• To:
   
  • All Numbers
  • Specific Numbers
  • Include Calls With No Caller ID (Inbound Only)
• Call Length
   
  • Entire Call
  • First 2 Minutes
• Legal Disclaimer
   
  • No Disclaimer
  • Audible Beep Every 15 Seconds
  • Play disclaimer message before call
  • Record or upload a new message
• Start and End Date
   
  • Never Expires
  • Days of Week to Record

• Search Audit Log:
   
  • Event Type
  • User Name
  • Start/End Date
• Export to Excel

• Select an Account Administrator
• Create, edit and delete own rules
• Play own recordings
   
  • Forward and download own recordings
  • Delete own recordings
• Play other people's recordings
   
  • Forward and download other people's recordings
  • Delete other people's recordings

• Search for extensions, users, or numbers.
• Hover over an extension for options to Monitor and Edit.
• Click View Audit Log to review events.

• Event Type
• User Name
• Monitored User
• Start and End Date

• Extension
• Extension PIN
• Legal Disclaimer
• Choose extensions to monitor

• Quick Rules
   
  • Block Outbound International Calls
  • Block Calls from Callers without Caller ID
• Rule List
   
  • Search rules
  • Delete, Toggle Enable/Disable, or Edit
• Bulk Edit
• Add Rule
   
  • International Phone Number?
  • Rule/Number
  • Type (Blocked or Exempt)
  • Call Direction
  • Comment
  • Apply to All Extensions
  • Select Specific Extensions

• Search Receptionist Console Details
• Click Add New to add an additional Receptionist Console access.

• Receptionist Console Name
• Location
• Assign Extension

• Ringing/Greeting options
• Ring Duration

• Smart Number Name
• Location
• Assign Direct Dial Number(s)
• Vonage API Application ID
• Smart Number Status

• Account Number
• Account Name
• Account Status
• Contact Name
• Account Creation Date
• Account Activation Date
• Bill On

• Time Zone Setup
• Hold Music
   
  • Playback Mode
  • Audio Files
  • Upload Audio File
• Distinctive Ringtone toggle on/off (not all devices support Distinctive Ringtone)
• Outbound Caller ID Number
   
  • Default Caller ID
  • Edit Extensions
  • Block all Outbound Caller ID

• Configure your Identity Provider (IDP)
• Configure Vonage for SSO
   
  • Enable SSO for this account
  • Enter details of your third-party IDP
• Upload IDP certificate
• Customize your SSO settings. Mark the box to enforce Single Sign-On for your users

• Configure Vonage for SCIM (System for Cross-domain Identity Management): Enable or disable SCIM user provisioning.
• Configure your Identity Provider (IDP).
• Customize your SCIM Settings:
   
  • Mark the option to disable user creation within VBC (users can only be added using SCIM).
  • Mark the option to disable new user welcome emails.

• Enable/disable App Requests. Enabling allows users on your account to request access to add-ons and plugins. Disabling this feature will prevent them from submitting requests.
• Set which admin(s) can approve and deny app requests.

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Print the report
• Email the report
• Toggle between Table or Graph View
• Review Total Calls, Average Call Duration, Total Call Duration, Missed Calls, and Most Active for the following Call Directions:
   
  • All Calls
  • Inbound Calls
  • International Calls
  • Intra-PBX Calls (internal calls)
  • Outbound Calls
• Sort by column

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Save the report
• Print the report
• Email the report
• Review Call ID, Date/Time, Duration, Initial Direction, Total Segments, Inbound, Outbound, and Intra-PBX calls.
• Sort by column

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Save the report
• Print the report
• Email the report
• Toggle between Table or Graph View.
• Review Total Calls, Average Call Duration, Total Call Duration, Missed Calls, and Most Active for the following Call Directions:
   
  • All Calls
  • Inbound Calls
  • International Calls
  • Intra-PBX Calls (internal calls)
  • Outbound Calls
• Sort by column

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Save the report
• Print the report
• Email the report
• Review statistics for all users and click a tile to filter call log
• Filter by User or Clear filters
• Hide Users with no call data
• Toggle between Table or Graph View
• Review the following statistics for each user:
   
  • Extensions
  • Phone Numbers
  • Total Calls/Duration
  • Inbound Calls/Duration
  • Outbound Calls/Duration
  • Intra-PBX Calls/Duration
  • Missed Calls
  • Answered Calls
  • Voicemail Calls
• Sort by column

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Save the report
• Print the report
• Email the report
• Toggle between Table or Graph View
• Review the following statistics for each Queue:
   
  • Extensions
  • Phone Numbers
  • Total Calls
  • Average/Total Talk Time
  • Average Wait Time
  • Wait Time < 30 Seconds
  • Percentage Lost
  • Average Abandoned Time
  • Location
• Sort by column

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Save the report
• Print the report
• Email the report
• Toggle between Table or Graph View
• Review the following statistics for each Group:
   
  • Extensions
  • Phone Numbers
  • Total Calls
  • Average/Total Call Duration
  • Answered Calls
  • Voicemail Calls
  • Missed Calls
  • Most Active
  • Location
• Sort by column

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Print the report
• Review statistics for all users:
   
  • Click a tile to filter call log
  • Click View Full Report to view detailed analytics
• Search the report
• Show/Hide Columns
• Toggle between Table or Graph View
• Review the following statistics for each user:
   
  • Extensions
  • Total Calls
  • Rated Calls
  • Good Calls
  • Moderate Calls
  • Poor Calls
  • Average MOS
• Sort by column

• Select a Preset or set a Date Range
• Refresh the view
• Download the report in PDF or CSV
• Save the report
• Print the report
• Email the report
• Review the following statistics for Meetings:
   
  • Total Meetings  - total meetings during the selected time period
  • Total Meetings Duration - the time duration for all meetings during the selected time period 
  • Avg Meetings Duration - Average duration of meetings during the selected time period
  • Avg # of Participants - Average number of participants in all meetings during the selected time period
• Sort by column