The All Calls report provides a consolidated view of account-wide call activity, and you can drill down to detailed information on individual calls as needed.
Super Users, Account Administrators, Call Queue Reporting Administrators, and Reports Administrators can access reports.
NOTE: View call logs from the past 18 months in 90-day increments; to request call logs greater than 18 months (and less than 36 months), contact us. Call logs are not retained beyond 36 months.
A summary of all calls is available in one-month increments due to the volume of data. To view this report:
Use Filter Day/Time and the Time Period drop-down (top left) to select or customize a time period for the summary.
The Refresh button updates the view and the Download, Print, and Email options (top right) are currently available for use in table view only. You can also customize your views using the following options:
| Filter Users | Select or search for specific users. NOTE: This filter is active only if the date range selected does not exceed one week. |
| Filter Groups | Select or search for specific groups. See Group Management for details. NOTE: This filter is active only if the date range selected does not exceed one week. |
| Search | Enter a Call ID to locate a specific call |
| Show/Hide Columns | Select columns you want to view from the Show/Hide Columns menu, including: Date/Time (earliest) Reports Included - a list of all call Reports on which the call appears Total Segments Call Directions (Inbound, Outbound, Intra PBX) Call Dispositions (Answered, Missed, Voicemail, Blocked, Abandoned) |
| Table/Graph Toggle | Toggle between Table and Graph view. The Graph view features a heatmap, where a darker color indicates more calls; you can also download a .csv file of this view. NOTE: The Graph view is limited to a seven-day range. PDF exports, scheduled email delivery, and subscription are coming soon. |
The Saved Reports landing page displays all of the saved reports. You can hover over a report, then click an icon to view, download (PDF or CSV), email, schedule email delivery (subscribe to a report), or delete saved reports.
You can sort the columns by the following:
NOTE: Only the Super User, Account Administrators, Call Queue Administrators, Call Queue Reporting Administrators, and Reports Administrators can access reports.
You can save a customized report that you use frequently.
Saved Company Summary reports can be emailed to you and others at an interval determined by the period you selected in your saved report, i.e., Today, Last Week, etc.
A custom delivery time can be selected, which will be based on the account's time zone. If a custom time is not selected, subscribed reports will be delivered at 8:00 am in the account's time zone.
| Interval | Delivery Time | What's Included |
| Daily | Next day at the specified delivery time | The day prior |
| Weekly | On Monday at the specified delivery time | The prior calendar week (Sunday to Saturday) |
| Monthly | On the 1st day of the month at the specified delivery time | The prior month |
NOTE: You cannot subscribe to a saved report with a custom date range, indicated by a N/A in the Subscribed column.
To edit or remove a subscription, hover over a saved Company Summary report and then click the Edit Subscription icon.
Click on a call to get detailed call information. The call ID will remain at the top left of the page for reference.
The Refresh button updates the view, and the Download, Print, or Email options (top right) are available for use.
TIP: Use the Download option to see a consolidated view of all segments of the call.
Use the Close button to go back to the previous page.
| Section | Details |
| Company | Shows all portions of the call that appear on the Company Summary report. |
| Call Group | Shows all portions of the call that are related to the Call Group. |
| Call Queue | Shows all portions of the call that are related to the Call Queue. |
The following fields (columns) are available to show or hide in the Company section of the report.
| Field (column) | Description |
| Call ID | Unique identifier for each call. |
| Recording (icon) | View call recording. |
| Block (icon) | Create a call block rule. |
| Direction | Inbound, outbound, or intra-PBX call. |
| To | Phone number or extension received the call. |
| From | Phone number or extension that placed the call. |
| Caller ID Number | Outbound caller ID number associated with the extension (for outbound calls only). |
| Source Device | Name of physical device placing the call (if available) |
| Destination Device | Name of physical device receiving call (if available) |
| Source UserID | The username assigned to the caller. |
| Destination UserID | The username assigned to the callee. |
| Date / Time | Date and time of call. |
| Result | Result of call: Answered, Attempted, Missed, Voicemail, or Blocked. |
| Duration | Length of call segment. |
| Rate | Per-minute cost if applicable. |
| Charge | Total charge applied to call if applicable. |
| Location | Name of the location that was designated for the service. |
| Account Code | Displays Account Codes applied to the call if applicable. |
| Service Type | Indicates type such as extension, call group, call queue, virtual receptionist, and so forth. |
NOTE: If a saved report is deleted, any associated subscription is automatically removed.