Section	Description
Time Period	Use Filter Day/Time and the Time Period menu to select or customize a time period for the report.
Advanced Filters	Set filters to view specific information:   Extensions Caller ID Call Disposition/Direction Show Recorded/International Calls Only Duration
Trending	Displays the number of calls. Set filters for:   Total Calls Answered or Missed Calls Voicemails Calls Average Call Duration
General Stats	Displays general statistics for calls on your account.   Most Active Least Active Direction Result
Call Log	Displays a call log.   Search for details Show/Hide Columns (Refer to Understand Available Fields/Columns in the Call Logs) Export to Excel Review recorded calls, if available (Microphone Icon) Create Call Blocking Rule (Phone Icon) The Call-ID is used to connect all segments of a call together.

The following fields (columns) are available to show or hide in the Call Log section of the report.

Field (column)	Description
Call ID	Unique identifier for each call.
Recording (icon)	View call recording.
Block (icon)	Create call blocking rule.
Direction	Inbound, outbound, or intra-PBX call.
To	Phone number or extension receiving the call.
From	Phone number or extension placing the call.
Source Device	Name of physical device placing call (if available)
Destination Device	Name of physical device receiving call (if available)
Source UserID	Username assigned to the caller.
Destination UserID	Username assigned to the callee.
Date / Time	Date and time of call.
Result	Result of Call Definition Answered A call is considered “Answered” when it successfully connects to an extension and is picked up by the recipient. The recipient could be a human on a regular extension, a call queue, or an automated system. An answered call does not necessarily indicate that a human agent picked up the call. Attempted An “Attempted” call refers to an outbound call that was placed but not answered. This typically includes calls that ring but eventually disconnect after reaching a busy tone, a voicemail greeting, or after a set duration without being answered. If a call rings for a specific duration and the recipient does not answer, it may be marked as “Attempted.” Missed A “Missed” call refers to any incoming call that was not answered. This can occur if the call was not picked up by the recipient or if the call was not connected for other reasons, such as the recipient being unavailable or the line being busy. Voicemail A “Voicemail” result indicates that an incoming call successfully reached the voicemail system but does not necessarily mean a voicemail message was left. It simply means the call connected to voicemail, such as when the voicemail greeting plays, but the caller hangs up without leaving a message. Blocked A “Blocked” call refers to a call that was intentionally blocked, either by a call-blocking rule or a spam filter. This prevents the call from being answered or reaching the recipient. Calls can be blocked based on predefined criteria, such as the number being flagged as spam or being manually added to a block list.
Duration	Length of call segment.
Rate	Per minute cost if applicable.
Charge	Total charge applied to call if applicable.
Location	Name of the location that was designated for the service.
Account Code	Displays account code applied to call if applicable.
Service Type	Type of service; examples: extension, call group, call queue, virtual receptionist, etc.

You can save a customized report that you use frequently.

1. Sign in to the Admin Portal.
2. Click Reports, then click Company Summary.
3. Click the Save icon.
4. Enter the Report Name.
5. Enter the Description of the Report (Optional).
6. Click the Save button.

Saved Company Summary reports can be emailed to you and others at an interval determined by the time period you selected in your saved report i.e. Today, Last Week, etc.
A custom delivery time can be selected which will be based off of the account's time zone. If a custom time is not selected, subscribed reports will be delivered at 8:00 am in the account's time zone.

Interval	Delivery Time	What's Included
Daily	Following day at the specified delivery time	The day prior
Weekly	On Monday at the specified delivery time	The prior calendar week (Sunday to Saturday)
Monthly	On the 1st day of the month at the specified delivery time	The prior month

NOTE: You cannot subscribe to a saved report with a custom date range; indicated by a N/A in the Subscribed column.

1. Sign in to the Admin Portal.
2. Click Reports, then click Saved Reports.
3. Hover over a saved Company Summary report and then click the Subscribe icon.
4. Select the hour in which the report should be emailed.
5. Enter a custom message to include in the emailed report if applicable.
6. Enter one or more email addresses separated by a space or comma or semicolon.
7. Click Save.

To edit or remove a subscription, hover over a saved Company Summary report and then click the Edit Subscription icon.

• To edit a subscription, make changes and then click Save.
• To delete a subscription, click the Remove Subscription button.
• To remove an individual subscriber, click the X icon next to the email address and then click Save.

NOTE: If a saved report is deleted, any associated subscription is automatically removed.