Assign a phone number on your account to a feature such as an Extension, Virtual Receptionist, Call Group, or Call Queue. You can also remove a phone number from a feature and assign it to another one.
Only the Super User and Administrators can manage phone numbers.
Make a Phone Number Available
- Sign in to the Admin Portal.
- Click Phone System, then click Phone Numbers.
- Hover over the number you want to make available and then click the Minus Sign icon.
- Click Remove From Use.
Assign a Phone Number
- Sign in to the Admin Portal.
- Click Phone System, then click the service you want to assign a phone number to:
- Extensions
- Virtual Receptionist
- Call Group
- Call Queue
- Hover over the feature and then click the Pencil icon.
- In Basic Settings, go to the Dialing & Administration section and then click the Select from available direct dial numbers drop-down.
- Select the number you want to assign, then click Add Selected Number(s).
- Click Save.
