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Reporting and Analytics - My Calls

Updated: 6/4/2024 6:06 AM

The My Calls report displays a consolidated view of your own call activity. Detailed reporting is also available to let you track and measure activity.

  • Specify a date and time period to display.
  • View up to 3 months of data at a time with the ability to go back 18 months.

    NOTE: At this time, history is only available back to August 2020. The full 18 months of history will be available from February 2022 onward.
  • Graphical display of all calls by direction.
  • Download, Email, and Print reports.
  • A consolidated view of each call segment can be found using the Call-ID.

Any user with an extension can access and view their own call activity.

View My Calls

View a summary of your call activity.

  1. Sign in to the Vonage Desktop.
  2. Go to the navigation menu on the left-hand side, scroll to the bottom, and click Reports.

Use Filter Day/Time and the Time Period menu (top left) to select or customize a time period for the summary.

The Refresh button updates the view and the Download, Print or Email options (top right) are available for use. You can also customize your views by using the following options:

Show/Hide ColumnsSelect columns you want to view from the Show/Hide Columns menu.
Table/Graph View (Icons)Switch between the table or graph view.
Full Report View

View detailed analytics and a call log. The Refresh button updates the view and the Download, Print or Email options (top right) are available for use.

  1. Sign in to the Vonage Desktop.
  2. Go to the navigation menu on the left-hand side, scroll to the bottom, and click Reports.
  3. Go to the Call Direction column in Table View and click a direction to open the Full Report View.
Landing PageTime PeriodUse Filter Day/Time and the Time Period menu to select or customize a time period for the report.
Advanced FiltersSet filters to view specific information:
 
  • Extensions
  • Caller ID
  • Call Disposition/Direction
  • Show Recorded/International Calls Only
  • Duration
TrendingDisplays the number of calls. Set filters for:
 
  • Total Calls
  • Answered or Missed Calls
  • Voicemails Calls
  • Average Call Duration
General StatsDisplays general statistics for calls on your account.
 
  • Most Active
  • Least Active
  • Direction
  • Result
Call LogDisplays a call log.
 
  • Search for details
  • Show/Hide Columns
  • Export to Excel
  • Review recorded calls, if available (Microphone Icon)
  • Create Call Blocking Rule (Phone Icon)
  • The Call-ID is used to connect all segments of a call together.
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