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Paging Groups

Updated: 4/19/2024 2:42 AM

The Paging Group feature allows a group of phones to be paged when you dial the group’s extension number.

Pick up your Vonage phone, dial the paging group extension number, and broadcast your message. All extensions assigned to the paging group will hear the message through their phone’s speaker; however, if a person in the group is on a call, the page will not be broadcast to that person's phone. The other members of the group will still receive the page.

  • $5.00 per month (excluding GST) for each Paging Group on the account

Only the Super User and Administrators can add or set up Paging Groups.

Add a Paging Group
To add a Paging Group to your account, contact Customer Care at 1300 10 81 84.
Set Up a Paging Group
  1. Sign in to the Admin Portal.
  2. Click Phone System and then click Paging Groups.
  3. Hover over the Paging Group you want to edit and click the Pencil icon.
  4. Configure Paging Group options.
​
ExtensionThe extension number can be changed to any value that is 2 or more characters and not currently in use.
Paging Group NameThis is used to identify the paging group in the system.
Paging Group ExtensionsSelect extensions that will be part of the group to receive pages.
  1. Click Save.
NOTE:  The max number of extensions in a paging group is 25, and your extension numbers cannot start with 0 or 1.
Using a Paging Group

To use a paging group, pick up your Vonage phone, dial the paging group or extension number, and broadcast your message. All extensions assigned to the paging group will hear the message through their phone's speaker.

  • If a page is in-progress and a user in the group receives a call, there is a screen notification that a call is coming in; however, the phone will not ring. The user can choose to answer or not. 
  • If a phone in the group is ringing and a page starts, the ringing will stop but the user will still see the call on their screen. They can still answer the call if they wish.
Equipment
Compatible
  • Polycom
Incompatible
  • Panasonic
  • Softphones

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