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Paging Groups

Updated: 7/31/2024 7:27 AM

The Paging Group feature allows a group of phones to be paged when you dial the group’s extension number.

Pick up your Vonage phone, dial the paging group extension number, and broadcast your message. All extensions assigned to the paging group will hear the message through their phone’s speaker; however, if a person in the group is on a call, the page will not be broadcast to that person's phone. The other members of the group will still receive the page.

  • $5.00 per month (excluding GST) for each Paging Group on the account

Only the Super User and Administrators can add or set up Paging Groups.

Add a Paging Group
To add a Paging Group to your account, contact Customer Care at 1300 10 81 84.
Set Up a Paging Group
  1. Sign in to the Admin Portal.
  2. Click Phone System and then click Paging Groups.
  3. Hover over the Paging Group you want to edit and click the Pencil icon.
  4. Configure Paging Group options.
ExtensionThe extension number can be changed to any value that is 2 or more characters and not currently in use.
Paging Group NameThis is used to identify the paging group in the system.
Paging Group ExtensionsSelect extensions that will be part of the group to receive pages.
  1. Click Save.
NOTE:  The max number of extensions in a paging group is 25, and your extension numbers cannot start with 0 or 1.
Using a Paging Group

To use a paging group, pick up your Vonage phone, dial the paging group or extension number, and broadcast your message. All extensions assigned to the paging group will hear the message through their phone's speaker.

 
ScenarioBehavior
If a page is initiated at the same time a member's phone ringsThe ringing stops and the member receives a screen notification of the call; the member can answer the call.
If a page is in progress and a member receives an incoming callTheir phone does not ring. Instead, they receive a screen notification of the call. The member can answer the call.  
If a page is initiated and a member has an active callThe message is not broadcast to that phone. Other members of the group receive the page. 
If a page is initiated and a member has their phone set to Do Not DisturbThe message is not broadcast to that phone. Other members of the group receive the page.
If a page is initiated and receives a busy toneAll of the members of the Paging Group are busy.
Equipment
Compatible
  • Polycom
Incompatible
  • Panasonic
  • Softphones

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