Vonage Business Cloud AU Support

Vonage Business Communications Support

Enter a search topic
Vonage Support
Expand All | Collapse All

Paging Groups

Updated: 2/19/2026 7:31 AM

Broadcast one-way messages to a max of 25 extensions that are members of the same Paging Group. Members receive the broadcast through the speakerphone of their extension. 

A message can be broadcast from any phone on your account, which includes softphones such as the Desktop App. 

Only Super Users and Administrators can add, edit, or remove groups.

IMPORTANT: While it is recommended that you broadcast to extensions with compatible phones, you can force paging regardless of the phone assigned.

Cost: $5.00 per month (excluding GST) for each Paging Group on the account

Add and Manage Paging Groups

Add, set up, modify, or remove Paging Groups using the following instructions. 

Add a Paging Group

To add a Paging Group to your account, contact us at 1300 10 81 84.

You can also repurpose an existing Paging Group as outlined in Set Up or Modify a Paging Group.

Set Up or Modify a Paging Group

Use the following steps to set up or modify a Paging Group. To modify, add and/or remove extensions from the group as needed. One-way broadcast groups cannot exceed 25 extensions. 

  1. Sign in to the Admin Portal. 
  2. Click Phone System and then click Paging Groups.
  3. Click the Paging Group you want to set or modify:
     
    ExtensionSpecify a unique extension number (minimum 2 digits) that you want users to dial to page the group. 
    Paging Group NameEnter a label to identify this group. 
    LocationSelect the site where the group is located, if applicable.
    Paging Group Extensions

    Select the extensions to include in the group, where you have the option to include extensions with compatible devices only, or force paging regardless of the device assigned. 

    Compatible Devices Only?Mark Page supported devices only (Recommended).
    Any Device?

    Unmark Page supported devices only (Recommended).

    These must be connected and set to auto-answer to receive the broadcast. 

    To remove an extension from a group, click the X next to the extension number.

    NOTE:  The max number of extensions in a Paging Group is 25, and your extension numbers cannot start with 0 or 1.

  4. Click Save (top right).
Remove a Paging Group

To remove a Paging Group from your account, contact us at 1300 10 81 84. Remember, you can modify a Paging Group instead of removing it if needed. 

Broadcast a Message

A message can be broadcast from any phone on your account, which includes softphones such as the Desktop App.

If paging is not forced to all extensions regardless of the device assigned, the broadcast will be received by extensions with compatible devices only. 

  1. Dial the extension number for the Paging Group.
  2. Wait for the beep, then share your message.

    Two short beeps alert group members of an incoming broadcast:
     
    ScenarioBehavior
    If a page is initiated at the same time a member's phone ringsThe ringing stops, and the member receives a screen notification of the call; the member can answer the call.
    If a page is in progress and a member receives an incoming callTheir phone does not ring. Instead, they receive a screen notification of the call. The member can answer the call.  
    If a page is initiated and a member has an active callThe message is not broadcast to that phone. Other members of the group receive the page. 
    If a page is initiated and a member has their phone set to Do Not DisturbThe message is not broadcast to that phone. Other members of the group receive the page.
    If a page is initiated and receives a busy toneAll of the members of the Paging Group are busy.
Confirm Compatible Equipment

Users must have a compatible phone to receive a broadcast message. 

Compatible
PolycomAllows for all Polycom devices and the DECT Poly/Obihai Rove Bx Series; however, all other Obihai devices are excluded.
Yealink

Allows for most Yealink devices, including the wireless devices that follow. All other wireless phones are excluded.  

    • Yealink AX8x Series
    • Yealink W70B
    • Yealink W80DM
    • Yealink W90DM
Incompatible
  • Panasonic
  • Softphones
  • Polycom Obihai devices, unless shown above as compatible
  • Yealink wireless devices, unless shown above as compatible

Did this article answer your question?