The Online Account provides you with the tools to manage your Vonage Business service, based on your user type.
| Users | Displays all users on your account. Users can be assigned to a specific extension and options to personalize settings such as voicemail and Call Forwarding settings are available. See Create Users and Assign Extensions for details. | ||||
| Extensions | Displays all extensions on your account. Extensions can be managed to specify how incoming and outgoing calls are handled. See Manage Extension Settings for details. | ||||
| Line Appearance |
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| Phone Numbers | Displays all phone numbers on your account. You can manage Dynamic Caller ID, Custom Tags, or Call Continuity Service for each phone number. See Managing Phone Numbers for details. | ||||
| Virtual Receptionist | An automated answering system that provides a range of options to handle and direct inbound calls during and after business hours. See Virtual Receptionist for details. | ||||
| Call Groups | Directs incoming calls to ring a list of up to 28 extensions either in sequence or simultaneously. Unanswered calls can go to voicemail, a different extension, or a pre-recorded message. See Call Groups for details. | ||||
| Paging Groups | Page a group of phones when you dial the group’s extension number. See Paging Groups for details. | ||||
| Call Queues | Incoming calls are placed in a queue until an agent is free to answer the call. Callers hear music and/or prompts as they wait. See Call Queues for details. | ||||
| On-Demand Call Recording | Record calls as needed with the options to email, download, and delete recordings. 15 hours of recording time are provided. See On-Demand Call Recording for details. | ||||
| Company Recordings | Create rules to record inbound and/or outbound calls with the options to email, download and delete recordings. 500 hours of recording time are provided and blocks of 250 additional hours can be purchased as needed. See Company Call Recording for details. | ||||
| Call Monitoring | Join a call from any phone on your account to listen, whisper to the monitored user, or barge in to have a three-way call. See Call Monitoring for details. | ||||
| Call Blocking | Create rules to block inbound and outbound calls. There is no limit to how many phone numbers you can block. See Call Blocking for details. |
| Account Details | Displays account information such as account number, contact name, and billing date. |
| Company Contact | Displays the business address and company contact information. See Company Contact Information for details. |
| PBX Settings | Set account-wide settings such as timezone, hold music and Outbound Caller ID. See PBX Settings for details. |
| Company Summary | Displays a consolidated view of all call activity on your account and lets you drill down to view All Calls, Inbound, Outbound, Internal, and International calling details. See Reporting and Analytics - Company Summary for details. |
| Users | Displays a consolidated view of all call activity for users on the account. See Reporting and Analytics - Users for details. |
| Call Queues | Displays Call Queue details for every employee logged and lets you drill down to view daily traffic and wait time reports. See Reporting and Analytics - Call Queues for details. |
| Call Groups | Displays Call Group details and lets you drill down to view Total Calls, Average Talk Time, Missed Calls and Most Active. See Reporting and Analytics - Call Groups for details. |