On-Demand Call Recording (ODCR) is an add-on feature that records calls with options to email, download, and delete recordings. The cost is included in the Vonage Best calling plan.
Each extension using this feature has 15 hours of recording time and can be managed by deleting recordings to free up additional time. Each user, including End Users, can access their own recordings, however, the Super User and Administrators do not have access to End User recordings.
NOTE: $5.00 per month per account for the Vonage Smart and Lite calling plans.
Only the Super User and Administrators can add or set up On-Demand Call Recording.
Use the following steps to assign available On-Demand Call Recording services to an extension, or to change the service from one extension to another. Download and back up recordings prior to re-assigning the service to another extension as the recordings will no longer be available.
Assign to an Available Extension
Assign from One Extension to Another
Once On-Demand Call Recording has been added to your extension, press *7 while on a call to begin recording. To stop recording press *8. A short beep plays to confirm each selection.
NOTE: If you start or stop recordings during a call, the other party will hear the key press. To avoid this, click Edit Recording Settings in your On-Demand Recordings page and select Record All Calls. You can also set your Legal Disclaimer option.
|Extension||Filters recordings by a specific extension.|
|Filter By||Filters by time frame:|
|Search||Filters recordings by search criteria.|
|Refresh||Updates the current list of calls.|
|Add New||Directs you to the store to purchase additional On-Demand Call Recordings.|
|Play||Click the blue Play button to listen to the recording.|
|Delete||Click the Trash icon to delete the recording.|
|Download||Click the Down Arrow icon. If you want to download more than one recording:|
NOTE: Set your web browser to allow pop-ups from app.vonage.com.
|Share||Click the Right Arrow to share the recording.|
|Details||Click the Magnifying Glass to view recording details.|
NOTE: Administrators can see Details, but only the user assigned to the extension with ODCR sees all available options.
|Edit Recording Settings||
|Bulk Edit||Select multiple calls for options to delete or download simultaneously.|
NOTE: This option only displays for the Super User or an Administrator who owns the rule and has been granted permission to edit rules.
|Add New||Purchase additional ODCR services.|