This add-on feature is designed to transcribe On-Demand Call Recordings (UK | AU) and recorded Vonage Meetings for an assigned extension. However, you can also purchase this service to transcribe recorded Vonage Meetings only for an extension, and the ODCR feature is not required.
- View ODCR transcriptions in the Desktop App and Mobile App, or within your Vonage Integration Suite (VGIS) productivity tool.
- View Vonage Meeting transcriptions in the Desktop App and Mobile App; this option is not available for your VGIS productivity tool.
Cost: UK: £14.99 per month | AU: $4.50 per month
Add / Assign to an Extension
| Add |
- Sign in to the Admin Portal.
- Click Store, click Add-Ons.
- Go to AI Transcription for On-Demand Call Recordings.
- Enter the quantity you want, then click Add.
- Click the Cart (top right), then click Checkout.
|
| Assign |
- Sign in to the Admin Portal.
- Click Billing, then click Manage Services.
- Go to AI Transcription for On-Demand Call Recordings and click the Pencil icon.
- Click Select from Available Extensions and choose the extensions to assign, then click Add Selected Extension(s).
- Click Save.
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View Call/Meeting Transcriptions
You can view your On-Demand Call Recordings (ODCR) and Vonage Meeting transcriptions in the Vonage Desktop App and Vonage Mobile App; however, for your VGIS productivity tool, you can view ODCR transcriptions only.
Understand Transcription Limits
| If... | Then... |
| On-Demand Call Recordings |
- Can transcribe call recordings up to two hours in length (for English only now).
- Takes less than one-third of the call recording time to transcribe. For example, a transcription for a one-hour call recording is ready in 20 minutes or less.
- Transcriptions are saved until deleted.
|
| Recorded Vonage Meetings |
The Vonage Meeting host is notified when a transcription is generated.
- Can transcribe recorded meetings up to two hours (for English only now).
- The Vonage Meeting host is notified once a transcription is available.
- Transcription availability is based on the length of the meeting and the number of participants.
- Transcriptions are saved for 30 days.
|
Access on the Vonage Platform (Desktop App or Mobile App)
View On-Demand Call Recording Transcriptions
| Desktop App |
- Sign in to the Desktop App.
- Click Calls, then click the Recordings tab.
- Click a recording to view the transcription status:
| Status | Definition | | Success | A Full View option is displayed if complete. | | Pending | Transcription is in progress. | | Failed | Transcription unsuccessful; displays an error message for transcription failure. |
- Click Full View for transcription details.
|
| Mobile App |
- Sign in to the Mobile App.
- Tap Apps.
- Go to the My Apps tab, then select On-Demand Call Recordings.
- Locate the recording and tap on it to view the transcription.
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View Vonage Meeting Transcriptions
| If... | Then... |
| Desktop App |
- Sign in to the Desktop App.
- Go to the Meetings tab, then click the Recorded tab.
- Select the recorded meeting, then click the Media tab to view the transcription status:
| Status | Definition | | Success | A Full View button displays when a transcription is available. | | Pending | Transcription is in progress. | | Failed | Transcription unsuccessful; displays an error message for transcription failure. |
- Click Full View for transcription details.
|
| Mobile App |
- Sign in to the Mobile App.
- Tap Apps.
- Go to the My Apps tab, then select On-Demand Call Recordings.
- Locate the recording and tap on it to view the transcription.
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Navigate Transcriptions for Calls/Meetings
| If... | Then... |
| On-Demand Call Recordings |
| Header (Top) |
- Name of the Transcription: <Caller/Callee’s name> + <Call Transcription>
- Date and Time of the recording
- Download and Delete actions based on permission:
| Download |
- Download All
Summary, Transcription, Audio Recording - Download Only Call Transcription
A .txt file - Download Only Call Audio Recording
An .mp3 file.
| | Delete | Delete all data, which includes both Audio and Transcription.
NOTE: Recordings are saved until deleted. |
| | Summary | Shows the number of participants / call direction and includes:
| Title | Theme/Main Topic | | Recap | Key discussion points (list format) | | Action Items | Decisions/follow-ups (list format) |
| | Transcript |
| Search | Search for specific keywords, where matches are highlighted. | | Copy Full Transcript | Create a copy of the transcript. | | Track Audio | Enabled by default and highlights the transcribed text as audio plays.
NOTE: If you disable it, it reverts to enabled when you sign out. | | Hover Actions | Hover over excerpts of the transcription to complete the following actions:
- In the Play Transcription section, playback is initiated for the selected excerpt.
- In the Copy Transcription section, the selected excerpt is copied.
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| Recorded Vonage Meetings |
| Header (top) |
- Name of the Transcription: <Caller/Callee’s name> + Call Transcription
- Date and Time of the recording
- Controls to download and delete as follows:
| Download |
- Download All
Transcription, Meeting Video Recording - Download only Meeting Transcription
A .txt file - Download only Meeting Video Recording
An .MP3 file - Download only Summary
A .txt file
| | Delete | Delete all recording data for Audio and Transcription.
NOTE: Recordings are automatically purged after 30 days. |
| Speakers
| Allows you to sort by time/name/pin and host, where you can move the cursor between timeframes. It includes:
- Number of participants
- Duration of talk time for each participant
- Percentage/absolute talk time for each participant
| | Summary | Shows the number of participants / call direction and includes:
| Title | Theme/Main Topic | | Recap | Key discussion points (list format) | | Action Items | Decisions/follow-ups (list format) |
| | Transcript |
| Search | Search for specific keywords. When matched, the text is highlighted. | | Copy Full Transcript | Create a copy of the transcript. | | Track Audio | Enabled by default and highlights the transcribed text as audio plays.
NOTE: If you disable this option, it reverts to enabled again on sign out. | | Hover Actions | Hover over excerpts of the transcription to complete the following actions:
- In the Play Transcription section, playback is initiated for the selected excerpt.
- In the Copy Transcription section, the selected excerpt is copied.
|
| | Media |
- Name of the Transcription: <Host’s name> + Meeting Transcription
- Recording length (HH:MM)
- Transcript badge: indicates the recording was transcribed
- Recording number indicator badge (for example: Recording 1 of 2)
- Actions (according to permissions):
| Play Recording |
- Play
- Pause recording
- Expand screen
- Mute audio
- Recording timeline (View and play)
| | Download |
- Download All
Transcription, Meeting Video Recording, and Summary - Download only Meeting Transcription
A .txt file. - Download only Meeting Video Recording
An MP3 file. - Download only Summary
A .txt file of key highlights.
| | Delete | Only the host can delete all recording data (Audio and Transcription).
NOTE: Recordings are automatically purged after 30 days. |
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Access in Your VGIS Productivity Tool
Your VGIS Administrator must export these AI transcriptions before you can view them in your productivity tool.
| If... | Then... |
| Web |
- Click the V icon in your browser (upper right) and sign in.
- Click Contact History (top Left), then scroll to the call you want to view.
- Click Call Details to open the Activity window.
- Click the Pencil icon to view activity details, then click the icon to open in your productivity tool.
|
| Desktop App |
- Sign in to the Desktop App.
- Scroll to My Apps, then open your VGIS productivity tool.
- Click the Pencil to access the activity details, then click the icon to open in your productivity tool.
|
| Mobile App |
- Sign in to the Mobile App.
- Tap Apps > My Apps, and select your VGIS productivity tool.
- Tap on the call activity you want to view, then tap the Pencil icon.
- Scroll to and tap the transcription to view details.
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