1. Sign in to the Admin Portal.
2. Click Store, then click Add-Ons.
3. Select the quantity of Call Groups you want, then click Add.
4. Click the Cart (top right), then click Checkout.

1. Sign in to the Admin Portal.
2. Click Phone System, then click Call Groups.
3. Hover over the Extension you want to set up and click the Pencil icon.
4. Set the call routing options.
    

   Extension Number	Specifies the default extension number that was assigned by the system. To change, enter a number between two to six digits. Special numbers cannot be used such as 411, 711 or 911. Click the Tag icon to add a custom tag to the Caller ID. See Create a Custom Tag for details.
   Call Group Name	Enter a unique name to identify this call group.
   Location	Select a location.
   Dialing & Administration	Assign an available telephone number. Mark the option for Do Not Display This Extension in the Dial by Name Directory if you do not want it to display there.
   Call Group Extensions	Select the list of extensions you want to ring in this call group.   Blast Ring all group extensions simultaneously. Sequential Ring each group extension sequentially in order. Duration The time each extension rings. NOTE: You can use the Manually Enter option to specify a ring time up to five minutes. NOTE: "Blast Ring" is not recommended while more than 25 extensions are assigned, as it is possible to exceed the limit of devices that can ring at once. Consider using the "Sequential Ring" setting or reducing the number of extensions assigned to this call group.
   Name Greeting	Record or upload the name greeting for this call group.
   Call Screening	Manage how incoming calls are screened or announced.   Enable Call Screening Prompts a caller to state their name. Use the generic message or record a custom message. Can be used with Call Announce, Screen Menu, or both. See Recording Greetings for instructions on how to record and upload. Call Announce Plays a username/custom tag after the call connects, for example, You have a call for sales. Can be used with Call Announce, Screen Menu, or both. Screen Menu Announces a set of options that specify how to handle the incoming call. This option must be used with Enable Call Screening, Call Announce or both. Options are:   Press 1 to accept the call Press 2 to send the caller to voicemail Press 3 to transfer the call by number Press 4 to transfer the call by name

5. Click Voicemail to set call exit options.
    

   Use This Group's Voicemail Box	Set Voicemail PIN Enter the voicemail PIN you want to use with your Call Group. NOTE: The default PIN is 1234 Send Voicemail to Email Verify that you want to send audio files to the specified email address. NOTE: You can enter up to ten email addresses separated by commas. Delete Voicemail After Sending Email Delete the voicemail from the Vonage Voicemail System after the attachment is sent. Play Automated Voicemail Prompt Plays the following message after the voicemail greeting:  Leave your message at the tone, press pound when finished.​​​​​
   Use the Specified Extension's Voicemail	Select a different extension's voicemail box and voicemail greeting.   Extension Use the voicemail of the extension selected. Use This Greeting Use default Unavailable greeting or record/upload a custom greeting. Use Greeting of Selected Voicemail Use greeting of selected extensions voicemail.
   Forward to Extension After Ringing Call Group	Forward the call to the selected extension after ringing the call group.
   Play Greeting and Disconnect	Specify a greeting to play before disconnecting the call.

6. Click Save.

By default, all Call Group members receive voicemail notifications in the Vonage Desktop and Vonage Mobile App. This setting can be toggled on/off in the Admin Portal by Administrators; see Set Call Group Voicemail Access. Each undeleted voicemail message is stored for 90 days.

It is important to review the Call Forwarding settings for each assigned extension to confirm there are no conflicts with the call group settings. In most cases, the extension settings override the call group settings.

• If an extension's ring time for Voicemail is less than the ring time for the call group, the call routes to that extension's voicemail if unanswered.
• If an extension's ring time for Follow Me or Simultaneous Ring is less than the ring time for the call group, the call follows that extension's settings if unanswered.
• Mobile phones have a default ring time of 30 seconds before going to voicemail. If an extension is forwarded to a mobile number, the mobile phone's voicemail picks up after 30 seconds, regardless of the call group settings.

• Call Groups and Call Queues (brief overview and comparison)
• Call Queues