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Vonage Support

Vonage Mobile App

Updated: 11/26/2024 8:51 AM

The Vonage Business Communications (VBC) Mobile App lets you maintain a single business identity using your Vonage Business phone number whether in the office or not.

  • Make and receive unlimited calls and SMS/MMS texts using your Unlimited, Metered, or Mobile Extension.

    NOTE: On inbound calls to an extension, callers may hear 15 seconds of dead air before voicemail picks up if devices/apps are not registering but the Mobile App or Desktop App has been logged into at least once. This is expected behavior. Since the apps can be mobile, they may change registered IP addresses quickly. Due to that fact, we wait 15 seconds to see if we can connect to one of the apps before sending the call to voicemail. Since no phone is ringing during that time, we are unable to play a ringback sound due to FCC regulations on fake ringbacks.
  • Apply general settings such as how calls are handled, including voicemail, forwarding options, and ringtones. 
  • Share files and videos using Team Messaging. 
  • Start or join Vonage Meetings (a free online video conference and collaboration service). 

See our video tutorial for an overview of features and settings. To take advantage of the latest features and settings, ensure your app is updated to the latest version.

IMPORTANT NOTES:

  • To ensure that you receive notifications for inbound calls, uninstall and then reinstall the Vonage Mobile App if you are using the following:
     
    • VBC Android Version - 8.10.0 and previous versions
    • VBC iOS Version - 7.0.0 and previous versions
  • When troubleshooting any issues with the Vonage Mobile App, confirm that you have the latest version of the app installed.

 


Download, Install, and Sign In
Requirements
Android    
Current release and prior two major versions.
 
iOS and iPadOS
Chromebook
 
Download 
  1. Go to the App Store (iOS and iPadOS) or Google Play Store (Android).
  2. Download the Vonage Business Communications app.
  3. Open the app, enter your Vonage Business user credentials and then tap LOGIN.
 
Sign In
  1. Open the app and tap Login.
  2. Enter your Vonage Business user credentials.
  3. Add a security question if prompted.
  4. Tap Login.
  5. Select an extension if there is more than one extension associated with your username.
 
Set VBC as the Default Calling App (Android Only)Can be found here on most Android devices, depending on the device type. Navigate to the following in your device (not in the Vonage app):
 
  1. Tap Settings
  2. Tap Apps
  3. Tap Phone
  4. Tap Default Apps
  5. Select Vonage
 
Logout
  1. Go to the avatar menu in the top left corner of the app.
  2. Tap Logout.

NOTE: The app does not appear as a device in your Online Account and does not count toward the three device limit for an extension.

Use App Features
Place and Receive Calls
Set VBC as the Default Calling App (Android Only)Can be found here on most Android devices, depending on the device type. Navigate to the following in your device (not in the Vonage app):
 
  1. Tap Settings
  2. Tap Apps
  3. Tap Phone
  4. Tap Default Apps
  5. Select Vonage
 
Make a call
  • From Calls, on iOS or iPadOS tap the telephone icon and on Android, tap the Favicon, then tap New Call.
  • From Calls, tap a call in the logs to open the contact information, and then tap the telephone icon.
  • From the Keypad, dial the phone number you want to call and then tap the telephone icon.
  • From Contacts, tap the contact and then tap the telephone icon.

Note: On the home screen of Android phones, you can long-press the app tile/icon to initiate a new call/message/meeting.

 
Answer or decline incoming calls When an inbound call comes to your phone, you have the option to tap Answer or Decline.  Declined calls are forwarded to voicemail.
 
Active Call ActionsWhile on an active phone call, you have the following options:
 
MuteMute your microphone.
HoldPlaces the other party on hold.
Add CallAdd another party to the active conversation.
TransferTransfer the call to another party.
KeypadOpen the keypad to enter selections on IVRs.
SpeakerSwitch the audio source from a handset, speaker, or Bluetooth headset. 
ParkAllows you to put a call on hold on in Park Location and continue the conversation from another device. 
 
3-Way callAdd another person to an active conversation by using the following steps:
 
  1. Tap Add.
  2. Enter a phone number or select a contact from the directory.
  3. Tap Call if you dialed a number.
  4. Tap Merge.
 
Transfer a CallUse the following steps to transfer the call:
 
  1. Tap Transfer.
  2. Select from the following options:
    Blind Transfertransfer the caller to a ring group or another agent without speaking to the new agent first.
    Attended TransferBefore actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.
    Transfer to VoicemailCall is transferred directly to voicemail.
  3. Enter a phone number and then tap the number in the list, or tap a contact from the directory.
     
    • If you selected Blind Transfer or Transfer to Voicemail, the call is immediately transferred.
    • If you selected Attended Transfer, speak to the transfer recipient and then tap Transfer Now.
 
Call FlipFlip your call to a desk phone:
  1. Tap the Left Arrow (top left) to return to the dial pad.
  2. Tap the Call Flip icon (top right).
See Call Flip for details.
 
Call ParkThe Call Park feature allows a user to put a call on hold on a Park Location and continue the conversation from another device. Tap the Park icon the call is placed in a parked location.

See Call Park for details 
 
Block Numbers
AndroidFrom the Call Log screen, press and hold the number, and you are presented with the option to block the number.
iOS and iPadOSFrom the Call Log screen, tap the phone number, and you are presented with the option to block the number.
 
Clear Call Logs
AndroidUse the following steps to clear the call log, or clear a single entry:
 
All CallsGo to the call log and press the Trash icon.
Single CallPress and hold the number you want to clear and then press Delete this Call Log.
iOS and iPadOS

Use the following steps to clear the call log:

  1. Go to the call log and swipe down to see the Clear Call Log button.
  2. Press Clear Call Log and then press Delete.

 
Send and Receive SMS/MMS Text

SMS/MMS is available in the US and Canada only. 

  • Inbound MMS accepts all file types supported by the carrier.
  • Outbound MMS currently supports jpg, jpeg, png, and bmp. Other file types will be added soon. 
Send In-App Messages
  • From Contacts, select a contact or enter a phone number and then tap the Message icon. Tap the + while in a message to add an image. 
  • From Messages, select an existing message to respond or to start a new message, tap the Message icon. Tap the + while in a message to add an image.
NOTES:
  • SMS is only available in the US and Canada.
  • On the home screen of Android phones, you can long-press the app tile/icon to initiate a new call/message/meeting.
 
Send with Business Inbox

Use the phone number of your Virtual Receptionist to send SMS/MMS text. See Business Inbox for details. 

 
Mute ConversationPlace private, group, SMS/MMS, and Business Inbox conversations on silence for a duration. This option is synced with both the Desktop App and Mobile App.
  1. Swipe left on a conversation to mute it.
  2. Select the Duration:
  • 1 Hour
  • 8 Hours
  • 24 Hours
  • Until turned back on.
Send and Receive Team Messages
Send a Team message
 
  • From Contacts, select a contact and then tap the message icon. 
  • From Messages, select an existing message or, to start a new message, tap the message icon.
 
Send a group message 

Group messaging is available to other extensions on your account. Messages sent in the group are received by all group members.
 

  1. From Messages, tap the Group icon.
  2. Enter a name for your Group.
  3. Select contacts for your message and then tap Create
When using the @ action the user can mention any member in the group. @ Mentioning a group member in a message overrides mute settings for that message.
 
Leave a groupIn the group info, tap Leave Group.

This action cannot be reversed, to rejoin you need to be reinvited to the group. 
 
Share an image

Attach an image to a text message with other Business Communications mobile app users on your account.

  1. Tap the + while in a message
  2. Select an image from your device's library of images or use the camera to take a photo.

NOTE: Images received are automatically downloaded to your device. You can change this behavior in Settings.
 
Mute ConversationPlace private, group, SMS/MMS, and Business Inbox conversations on silence for a duration. This option is synced with both the Desktop App and Mobile App.
  1. Swipe left on a conversation to mute it.
  2. Select the Duration:
  • 1 Hour
  • 8 Hours
  • 24 Hours
  • Until turned back on.
 
Message actions Open and press (hold) to access the following:
 
ReplyReply on a message; the quoted message appears next to the new message. 
DeleteDelete a message for yourself or for the entire communication. This action cannot be reversed. 
CopyCopy text or link.
ForwardForward the message to a group or a team member, up to 5 in a single instance. The forwarded message has a “forwarded” indication in the thread. 
Manage Contacts
Filter Contact List

Go to Contacts and then tap All or Company.

 
Add Contacts
  • Go to Contacts and tap the new contact icon at the top. 
  • Go to Settings and then Add Business Contacts to sync all or select contacts from your phone's native address book. 
 
Delete contact
  1. Select the contact you want to delete.
  2. Tap Delete Contact.
 
Enable VGIS Contacts (iOS Only)

Enabling VGIS contacts allows:

  • Viewing VGIS contacts in the Contacts list
  • Ability to select VGIS contact for new calls and messages
  • Contact information in call logs, if a number is found as a contact (calls, messages, voicemail, call recordings)

Before enabling VGIS contacts in the VBC Mobile App, you must add the VGIS integration to your extension in the Admin Portal.

  1. Log Into Vonage Mobile App.
  2. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  3. Tap Settings and then Contacts.
  4. Click the toggle to the right of the Integration name to enable or disable contacts for your desired CRM; examples include Salesforce, Google, and Bullhorn.

Once enabled, an Integration tab appears in the Contacts section of the VBC Mobile App.

NOTE: Android is not yet available; however, this update is expected soon.

Manage Voicemail
Play or Delete Voicemail Message
  1. Tap Messages.
  2. Tap the Voicemail icon.
  3. Tap a message for options to play or delete.
If you have the Vonage Visual Voicemail feature, the transcription is present underneath the voicemail info in the voicemail screen.
 
Vonage Visual Voicemail can be added to any of the extensions on the account by either a Super User or an Account Administrator via the Admin Portal.
 
 
View or Change Voicemail PIN
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail, and then go to Mailbox Settings.
  3. Tap Reset PIN.
  4. Enter a new PIN and then confirm the new PIN.
  5. Tap Save.
 
Enable Out of Office 
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail, and then go to Mailbox Settings.
  3. Toggle Out of Office on or off.
 
Voicemails to Email Set Up
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail and then go to Voicemail to Email.
  3. Enter an email address and toggle Send to Email on or off as applicable.
  4. Toggle Delete on Email if applicable.
 
Record Voicemail Greeting
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail and then go to Select Greeting to Record.
  3. You can record or playback the following greetings:
     
  • Name Greeting
  • Unavailable Greeting
  • Busy Greeting
  • Out of Office Greeting
Access Company Call Recordings

To view the Company Call Recording (both Desktop and Mobile App) you must make sure the end user access is enabled in the Admin Portal in the CCR permission management. To enable the end user access:

  1. Sign in to the Admin Portal.
  2. Click Phone System, then click Company Recordings.
  3. Click Permission Mgt.
  4. Go to Desktop Recording Access and select the check box labeled Allow access to end users to company call recordings.
  5. Click Save.

To view the CCR recordings in the Mobile App (iOS):

  1. Sign in to the Mobile App.
  2. Select Apps.
  3. In the My Apps tab, select Company Call Recordings.
Join or Start a Meeting
Join a MeetingAn active meeting you were invited to displays in the call log with a Join button. Tap Join to connect to the meeting.

NOTE: Non-Vonage customers can install the app and click Join a Meeting at the sign-in screen without signing in.
 
Android
  1. Go to Calls menu and tap the icon.
  2. Tap Join a Meeting, then enter your PIN (Meeting ID).
  3. Tap Join.
iOS and iPadOS
  1. Tap Phone icon, tap the Video Camera icon, then tap Join a Meeting.
  2. Enter your PIN (Meeting ID) when prompted, then tap Join.
 
Start a Meeting
Android

From the home screen of your Android phone, you can long-press the app tile/icon to initiate a new meeting. If in the app, follow the steps below.

  1. Go to Calls menu, tap the icon, then tap New Meeting. Your meeting info displays and you can select countries to dial in from or tap the following options:  
    CopyCopies the details to the clipboard.
    ShareOpen the native device’s share option which allows you to share it with contacts and different apps.
  2. Add participants from your contact list or enter contacts.

    NOTE: You do not have to choose participants now and can add during the meeting.

  3. Tap Next to start the meeting.
iOS and iPadOS
  1. Tap Phone icon, then tap Video Camera icon, then tap New Meeting.  Your meeting info displays and you can select countries to dial in from or tap the following options:  
    CopyCopies the details to the clipboard.
    ShareOpen the native device’s share option which allows you to share it with contacts and different apps.
  2. Add participants from your contact list or enter contacts.

    NOTE: You do not have to choose participants now and can add during the meeting.

  3. Tap Next to start the meeting.
 
Active meeting screenThe active meeting screen displays the following:
  • Meeting participants 
  • Mute / unmute option
  • Speaker option 
  • Video ON/OFF
  • Share screen (Android only)
  • Pin - you can pin a participant tile

All participants can see the shared screen.
 
Meeting HistoryAll past Meetings appear in the Calls tab. Tap a meeting to display its details including a list of participants 
Manage App and Extension Settings
Manage Call Forwarding and Do Not Disturb
Enable Do Not Disturb for All Devices and Apps
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Toggle Mute All Device to disable inbound calls to the mobile app, desktop app or other devices associated with your extension; calls to your extension route to voicemail.
 
Enable Do Not Disturb for Mobile App Only
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Toggle Mute This Device to disable inbound calls to the mobile app; inbound calls to Desktop App or other devices associated with the extension continue to route correctly.
 
Enable Call Forwarding
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Select an applicable option: 
     
    Send to Voicemail
    • Directs unanswered calls to voicemail. 
    • Tap on the Gear icon to set the number of seconds before calls are sent to voicemail. 
    • Select this option to disable call forwarding.
     
    Forward All Calls
    • Directs incoming calls to an extension or an outside phone number. If unanswered, calls are directed to the voicemail of the phone number you specified. 
    • Tap on the Gear icon to define the phone number to display as your outgoing Caller ID. Originating Number defaults to the phone number you are forwarding from.

    NOTE: Do not forward calls to this mobile phone number as it results in two incoming calls at the same time, where the call is immediately sent to the voicemail of your mobile phone.

    On Android (coming soon to iOS), when Call Forwarding is enabled, a banner saying "Call forwarding is active" will appear on the Calls page, and a new Forwarding icon will display as the Calls icon.
     
    Follow Me
    • Directs incoming calls to ring up to five extensions and/or phone numbers in the sequence you specify.
    • Tap the Gear icon to:
     
    • Specify the number of rings before directed to the next number.
    • Add up to five numbers.
    • Designate voicemail to use.
    • Specify phone number to display for outgoing Caller ID. 
     
    Simultaneous Ring
    • Directs incoming calls to ring up to five different phone numbers at the same time.
    • Tap the Gear icon to:
     
    • Add up to five numbers.
    • Indicate number of seconds before call is sent to voicemail
    • Specify phone number to display for outgoing Caller ID.
  4. Tap Save.
Manage App Settings
View Extension Number, Phone Number, Username, and Email Address
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Profile.
 
Outgoing Call Data Use
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Set the applicable Outgoing Call Data setting:
  • Turn on to use your WiFi or mobile data (3G/4G/5G) to make calls. 
  • If disabled, outbound calls are placed using your mobile minutes (if applicable). 
 
Change Ringtone
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Select the applicable Ringtone setting:
  • Internal Calls: Received call from another extension within your account.
  • External Calls: Received call from outside of the account.
 
Do Not Display Vonage Calls in Native Phone App
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Select the applicable Hide Vonage Calls on Device setting:
  • Turn on to prevent incoming Vonage calls from being logged to your personal device. 
  • Turn off to allow a combined call log of personal and Vonage calls in the native phone app of your device.
 
Enable Dark Mode
  1. Tap the Avatar/Silhouette (upper left) to open the Home Menu.
  2. Tap Settings and then Theme.
  3. Select the applicable Theme Setting:
  • Light
  • Dark
  • System
 
Prevent Media from Messages from Automatically Downloading
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Messaging.
  3. Select applicable setting for media downloads.
 
Update Password
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Profile.
  3. Tap Update Password.
  4. Enter the new password, confirm the password, and then tap Submit
Frequently Asked Questions
Sign in, Forgot Password, Forgot username

I have forgotten my username or password. How do I recover them?

  • Username: The username is case sensitive so be sure you entered it correctly. Your username was sent to you in the New User Account email you received from donotreply@vonagebusiness.com when your account was created. 
  • Password: Tap Forgot your password from the login screen in the app. You need your username and the answer to your security question to reset your password using this link. If you have not yet set your security question, ask your account admin to send you a reset password email from the web admin portal. When you have successfully reset your password, be sure to sign in to the web portal to create a security question.

How do I change my username or password?

  • To change your password, sign in to the web portal and click Edit Profile Settings. You can also ask your account admin to send you a reset password email from the web admin portal.
  • You cannot change your username.

Why am I getting an error when I try to sign in that says I need an admin to assign me an extension?

Mobile app users need an extension assigned to them. Contact your account admin and ask them to assign a phone extension to you so that you can use the mobile app.

Why am I getting "trouble signing you in" error when I try to sign in?

You receive this error if we are having technical issues. Try to sign in again in a few minutes.

How many mobile devices can be signed in at the same time by the same user on the same extension?

You can be signed in on a maximum of five mobile devices at the same time. If you sign in on a 6th device, one of the other devices are logged out by the system. Note, however, that only two calls can be placed at the same time. 

Why was I automatically logged out of the app by the system?

There are several reasons the system would have logged you out.

  • You signed in as the same user with the same extension on more than five devices.
  • Your password was changed.
  • Your extension was moved to a different user.
Mute Calls and Notifications

How do I stop incoming calls from ringing on the app or silence the app during off hours?

By default, incoming calls ring all devices (mobile phone, desk phone, etc.) simultaneously. To stop incoming calls from ringing your mobile device, you have several options.

  • Enable Mute This Device. The device does not receive incoming calls through the app or receive missed call notifications while Mute This Device is enabled. Missed calls display in the call log.
  • Under Settings, tap Call Settings, tap Ringtone, and select None. This device continues to receive incoming calls but there is no audible alert. 
  • To silence all devices, which could be useful during off hours, turn on Mute All Devices. All calls go to voicemail and missed call notifications do not display.
  • Forward incoming calls. Under Settings, tap Call Settings, tap Never Miss a Call, and select Forward all Calls. Tap the Settings icon to set the phone number to forward all calls to. 

How do I mute messaging notifications?

iOS

  • Mute a specific conversation by swiping the conversation to the left and tapping the mute icon.
  • Mute all messages coming to the business number: Under Settings, tap Messaging and turn off Notify on New Business Message.

Android

  • Mute a specific conversation by a long press and tapping the mute icon.
  • Mute all messages coming to the business number: Under Settings, tap Messaging and turn off Notify on New Business Message.
  • Mute notification of new message: Under Settings, tap Messaging, then tap Notification Sound, and tap None.

What happens if I disable notifications for Business Communications from the mobile device's iOS or Android settings?

  • iOS: You do not receive incoming calls to the app and notifications are suppressed.
  • Android: You receive incoming calls to the app, but notifications are suppressed.
  • For both iOS and Android, you see new voicemails, messages, and incoming calls when you open the app.
Make and Receive Calls

When does the mobile app ring?

By default, when there is an incoming call, all devices on that extension (desk phone, desktop app, mobile device) ring simultaneously. You can disable incoming calls from ringing your mobile device or set the ringtone to None if you do not want incoming calls to ring your mobile device.

I am a new customer who has just signed in to the app for the first time. My status is gray and I cannot make calls or send messages. Why is that?

Your Vonage account might not have been activated yet. It can take 24 hours or more before the account is activated. Your account admin will receive an email when the account is active.

How can I set my outbound Caller ID?

Currently, your outbound Caller ID can only be set in your online account.

Why can't I make an international call?

If you have permission to make international calls, you should be able to. If you are uncertain, ask your account admin. Be sure that you are correctly dialing the international phone number: 011 + country code + area code + number.  See International Rate Finder for current per-minute rates.

Why am I not receiving incoming calls to the app or incoming calls are not ringing the app? 

Try calling the app when it is running in the foreground. If that does work, check the following.

  • Your phone is connected to the internet.
  • Your account is active. Try to make an outgoing call and check that your Avatar Avatar status is not grey.
  • Confirm Mute All DevicesMute This Device, and Disable Incoming Calls is disabled.
  • Confirm that incoming calls are enabled under Call Settings.
  • Check Call Forwarding settings to confirm incoming calls are not being directed elsewhere.
  • Confirm the Ringtone is not set to None.
  • iOS system settings - Confirm that Notifications -> Vonage is enabled.

iOS - How can I tell if an incoming call to my iPhone is a business call coming through the Business Communications app or a private call?

The Business Communications app is integrated into the iOS CallKit. This means an incoming Business Communications call looks like a private call and respond to standard interface behavior. However, it displays Vonage Business Communications Audio/Video when the phone rings. Note that if you forward your business calls to your private cell number, this message does not display.

Why do I get a Missed Call Notification when I answer the call on another device?

This is the current behavior of the app. However, the call log does mark the call as answered.

Why don't I see the Caller ID of an incoming call?

You should always see the Caller ID for phone numbers listed in your contacts. Phone numbers that are not in your contacts are considered unknown numbers. Some unknown numbers display the CNAM (caller ID from a 3rd party lookup service) in the voicemail and call log details. 

Why do I see Limited Network Availability message when I am on a call? 

The Business Communications app continuously monitors the quality of your calls and your data connection. This message displays when we detect poor network connectivity on either side of the call. Most of the time, the issue is intermittent and resolves itself. However, if you get this message consistently, try the following.

  • Switch to another network.
  • Call from a different location. 
  • Contact your ISP to check the quality of your internet connection.
  • Run the Network Test Tool for more information on the quality of your connection.
SMS/MMS and Team Messages

Can I message my clients from my business phone number?

Yes. You can send messages from the phone number assigned to your company's Virtual Receptionist. See Business Inbox

Can I send or receive pictures (MMS) when messaging contacts outside my company?

Yes. Inbound MMS handles all file types supported by the carrier. Outbound MMS currently supports jpg, jpeg,png, and bmp with other file types to follow. 

Can I receive a delivery confirmation when messaging with contacts outside my company?

No. Message delivery confirmation from outside contacts is not supported.

Can I delete multiple messages at the same time?

Yes. Tap the Trash icon above your messages and either mark the option for Select All or select individual messages you want to delete at the same time, then tap Delete.

Voicemail

What are the different Voicemail greetings?

  • Unavailable - Plays when you do not answer the call.
  • Busy - Plays if you are on another call, decline a call, or have enabled Mute This Device.
  • Out of Office - Plays when you enable Out of Office under Voicemail settings. This greeting takes precedence over Busy and Unavailable greetings.
  • Name - This is used when a caller tries to reach your extension using the Virtual Receptionist Dial by Name option.

What does the Out of Office option under Voicemail settings do?

When you enable this option, your Out of Office greeting plays when a caller reaches your voicemail. The Out of Office greeting takes precedence over Busy and Unavailable greetings.

Contacts and Presence

What are the different contact types in the app?

  • Company contacts - Users/extensions on your company account.
  • Address book/phone contacts - Contacts local to your device.
  • Cloud/My Contacts - Contacts that you synced into your Vonage Business account and available from any Business Communications client (mobile and desktop).

How do I manage all my business contacts?

It is recommended that you import (Sync) local contacts from your address book to make them available across all your devices. You can sync an individual contact or sync multiple contacts from Settings -> Contacts -> Sync Phone Contacts.

Why do I see duplicate contacts?

Every time you sync the same contact, or multiple contacts, to your account, a new contact entry is created. 

How do I delete a company contact?

Only the account admin can remove a user. This is done in the Online Account.

What are the colored status indicators?

The statuses only display for company contacts.

  • Green - indicates the contact's line is available for taking calls.
  • Red - indicates a user is on a call or has enabled Mute for their device/s. 
  • On a call - indicates the user is currently on an active call
General

How long are messages/calls/voicemails/meetings stored?

Messages are stored for 12 months, calls, voicemail, and meetings are stored for 6 months.

Can I use the app on my iPad?

Yes, we have an iPad app available in the App Store.

Can I use the app on my Android tablet?

Yes, but it is the mobile android version of the app. We don’t have a tablet-specific version.

I’ve purchased a new phone, can I use the app on it?

Vonage Business app can run on any device running the latest OS versions and 2 previous OS versions.
Example: The app will run on devices running OS 13, OS12, and OS11 as well, but not on OS10.

Beta Community and Feedback

What is the Beta Community program?

The Beta program gives Vonage Business Communications users early access to new releases of the Business Communications mobile app before it goes public. By taking part in the Beta program, participants in the Beta program have the opportunity to try out new  features, providing feedback on how we can make the app even better.

How do I sign up for the Beta Community program?

  1. Go to the sidebar and select Become a Beta Member  (Android and IOS)
  2. Select Join our Beta and follow the instructions.
  3. Install the Beta Program app.
  4. Enjoy these early access features and let us know what you think.

What if I want to make a suggestion or report an issue?

Go to Help & Feedback and select the "Report an Issue" button and we will track your feedback.

I made a great suggestion.  Why isn't it in the app yet?

Much thought and planning goes into updating the app.  We actively listen and consider all feedback.  While we can easily make small changes, manu suggestions require much more work.  Sometimes there are other priorities, such as critical bug fixes.  We appreciate your understanding that we cannot always make the changes our customers suggest, and hope you continue to provide your feedback.

How do I leave the Beta program?

  • Uninstall the app (be sure to remember your username and password)
    1. IOS: go to the App Store and install the app, "Vonage Business Communications"
    2. Android: go to Google Play and search "Vonage Business Communications". Select Leave the beta program; install the app.

 

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