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Vonage Business Communications Support

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Vonage Support

Vonage Mobile App

Updated: 2/26/2025 1:04 PM

Use your Vonage Business phone number with your mobile device to maintain a single business identity whether in the office or away.

  • Make and receive calls, which include active call features such as Hold or Mute. 
  • Manage settings for this app and your Extension like Do Not Disturb and Ringtones.
  • Exchange SMS texts (US and Canada only).
  • Use Team Messages to chat and share files and videos with other account users.

You can also start or join a Vonage Meeting or manage your Vonage Integration Suite (VGIS) tools, like Salesforce and Bullhorn.

For more information or if you encounter an issue, see  Frequently Asked Questions. A video tutorial is also available to you.

Download, Install, and Sign In

Ensure you use the latest version of the Vonage Mobile App for access to all features.

Requirements
Android    
Current release and prior two major versions.
 
iOS / iPadOS
Chromebook
 
Download 
  1. Go to the App Store (iOS and iPadOS) or Google Play Store (Android).
  2. Download the Vonage Business Communications app.
  3. Open the app, enter your Vonage Business credentials, then tap LOGIN.
 
Sign In
  1. Open the app and tap Login.
  2. Enter your Vonage Business user credentials.
  3. Add a security question if prompted.
  4. Tap Login.
  5. Select an extension if there is more than one extension associated with your username.
 
Set VBC as Default Calling App (Android Only)To set it on most Android devices (not within the Vonage Mobile App), use these steps:
 
  1. Tap Settings
  2. Tap Apps
  3. Tap Phone
  4. Tap Default Apps
  5. Select Vonage
 
Logout
  1. Click the Avatar (top left), then select Settings.
  2. Tap Logout.

NOTE: The Vonage Mobile App is not included in the Desktop App under Devices so it does not affect the limit of three devices for an extension.

Use App Features
Make and Receive Calls

Describes how to place a call, answer/decline a call, and available active call options.

Make a Call
Call
If... Then...
Quick Access
iOS / iPadOSTap the Telephone icon (top right).
AndroidTap the Plus (+) icon (bottom right).
Keypad
 		Dial the phone number and then tap the Telephone icon.
Contact
 		Tap a contact and then tap the Telephone icon.
In-Call Options
MicrophoneTap to mute or unmute the call.
KeypadTap to enter a command on the dial pad. 
SpeakerChange audio source from a speaker, or Bluetooth headset. 
Phone +Add a caller to your existing conversation. See Three-Way Call.
HoldTap to pause the conversation. 
TransferTransfer the call. See Transfer Call.
End CallHang up the call.

See Use Active Call Options for more details.
Answer Call /
Decline Call
  • Tap Answer to talk.
  • Tap Decline to forward to voicemail.
Apply Active Call Features

Describes steps to transfer a call, add a third party, and take notes while on an active call. If supported by your organization, you can also park or flip a call.

Transfer Call
  1. Tap Transfer 
  2. Select transfer type:
     
    Blind
    Transfer     		To transfer a call immediately.
     
    1. Dial the phone number or select the name from the Directory.
    2. Click OK. 
    Attended
    Transfer     		To announce the caller before you transfer.
     
    1. Tap Transfer Now.
    2. Dial the phone number or select the name from the Directory.
    3. Click OK. 
    Transfer to VoicemailDirect the call to the voicemail of another extension.
     
    1. Dial the phone number or select the name from the Directory.
    2. Click OK. 
Start Three-Way Call
  1. Click Add. 
  2. Dial a phone number or click the Directory icon (top right) to choose a contact by name.
  3. Click the Phone icon to place the call,
  4. Tap Merge once the call is answered.
Park Call / Retrieve CallPark a call in a numbered spot and then retrieve it from a different office phone. 
 
Park 
  1. Press the Park icon while on active call.
  2. View and jot down Call Park spot.
Retrieve
  1. Open the Keypad and dial *104.
  2. Enter the Call Park number to connect.
Flip a Call (Call Flip)Move a call from the Mobile App to your desk phone or vice versa. 
 
Mobile App to
Desk Phone
  1. Tap the Left Arrow (top left) to return to the dial pad.
  2. Tap the Call Flip (Call Flip) icon (top right).
  3. Pick up your desk phone handset.
  4. Dial *44.
Desk Phone to Mobile App
  1. Sign in to the Mobile App.
  2. Tap  Keypad, then tap Call Flip (Call Flip).
Take Notes
  1. Tap the Notes icon.
  2. Specify Date, Time, and Caller information.
  3. Enter details, then tap Done. 
Send and Receive SMS/MMS Communications (US and Canada Only)
Send In-App Messages
Contacts
  1. Select a contact or enter a phone number, then tap the Message icon.
  2. Optionally tap + while in a message to add an image.
Messages
  1. Select an existing message to respond or start a new message, then tap the Message icon.
  2. Optionally tap + while in a message to add an image.
 
Send with Business Inbox

Use the phone number of your Virtual Receptionist to send SMS/MMS text. See Business Inbox for details. 

 
Mute ConversationPlace private, group, SMS/MMS, and Business Inbox conversations in Silent mode for a specified duration for both the Desktop App and Vonage Mobile App.
  1. Swipe left on a conversation to mute it.
  2. Select the Duration:
     
    1. 1 Hour
    2. 8 Hours
    3. 24 Hours
    4. Until turned back on.
Send and Receive Team Messages
Send Team Message

 
  • From Contacts, select a contact and then tap the message icon. 
  • From Messages, select an existing message or, to start a new message, tap the message icon.
 
Send a Group Message Group messaging is available to other extensions on your account. Messages sent in the group are received by all group members.
 
  1. From Messages, tap the Group icon.
  2. Enter a name for your Group.
  3. Select contacts for your message and then tap Create. 
When using the @ action the user can mention any member in the group. @ Mentioning a group member in a message overrides mute settings for that message.
 
Leave a GroupIn the group info, tap Leave Group.

This action cannot be reversed, to rejoin you need to be reinvited to the group. 
 
Share an Image

Attach an image to a text message with other Business Communications mobile app users on your account.

  1. Tap the + while in a message
  2. Select an image from your device's library of images or use the camera to take a photo.

NOTE: Images received are automatically downloaded to your device. You can change this behavior in Settings.
 
Mute ConversationPlace private, group, SMS/MMS, and Business Inbox conversations on silence for a duration. This option is synced with both the Desktop App and Mobile App.
  1. Swipe left on a conversation to mute it.
  2. Select the Duration:
  • 1 Hour
  • 8 Hours
  • 24 Hours
  • Until turned back on.
 
Message Actions Open and press (hold) to access the following:
 
ReplyReply on a message; the quoted message appears next to the new message. 
DeleteDelete a message for yourself or for the entire communication. This action cannot be reversed. 
CopyCopy text or link.
ForwardForward the message to a group or a team member, up to 5 in a single instance. The forwarded message has a “forwarded” indication in the thread. 
Manage Contacts
Filter Contact List

Go to Contacts and then tap All or Company.

 
Add Contacts
  • Go to Contacts, then tap the New Contact icon at the top. 
  • Go to Settings, then Add Business Contacts to sync all or select contacts from your phone's native address book. 
 
Delete contact
  1. Select the contact you want to delete.
  2. Tap Delete Contact.
 
Manage VGIS ContactsThe VGIS platform houses all of your productivity tools such as Salesforce or Bullhorn. Once a VGIS license is assigned to you by an Administrator, your contacts are available to you within the Vonage Mobile App and synced daily at Midnight (EST).

You can disable or enable VGIS contacts as needed.
 
  1. Tap your Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Contacts.
  3. Locate the integration name, then toggle off or on as needed.
Manage Voicemail
Play / Delete Voicemail 
  1. Tap Messages.
  2. Tap the Voicemail icon.
  3. Tap a message for options to play or delete.
If you use Vonage Visual Voicemail, transcriptions are listed under
Voicemail Info. Contact your Administrator to add this feature.
 
 
View / Change PIN
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail, and then go to Mailbox Settings.
  3. Tap Reset PIN.
  4. Enter a new PIN and then confirm the new PIN.
  5. Tap Save.
 
Enable Out of Office 
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail, and then go to Mailbox Settings.
  3. Toggle Out of Office on or off.
 
Send Voicemail to Email
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail, and then go to Voicemail to Email.
  3. Enter an email address and toggle Send to Email on or off as applicable.
  4. Toggle Delete on Email if applicable.
 
Record Greetings
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings, tap Voicemail and then go to Select Greeting to Record.
  3. You can record or playback the following greetings:
     
  • Name Greeting
  • Unavailable Greeting
  • Busy Greeting
  • Out of Office Greeting
Access Company Call Recordings

To view the Company Call Recording (both Desktop and Mobile App) you must make sure the end user access is enabled in the Admin Portal in the CCR permission management. To enable the end user access:

  1. Sign in to the Admin Portal.
  2. Click Phone System, then click Company Recordings.
  3. Click Permission Mgt.
  4. Go to Desktop Recording Access and select the check box labeled Allow access to end users to company call recordings.
  5. Click Save.

To view the CCR recordings in the Mobile App (iOS):

  1. Sign in to the Mobile App.
  2. Select Apps.
  3. In the My Apps tab, select Company Call Recordings.
Join or Start a Meeting
Join a MeetingAn active meeting you were invited to displays in the call log with a Join button. Tap Join to connect to the meeting.

NOTE: Non-Vonage customers can install the app and click Join a Meeting at the sign-in screen without signing in.
 
Android
  1. Go to Calls menu and tap the + icon.
  2. Tap Join a Meeting, then enter your PIN (Meeting ID).
  3. Tap Join.
iOS and iPadOS
  1. Tap Phone icon, tap the Video Camera icon, then tap Join a Meeting.
  2. Enter your PIN (Meeting ID) when prompted, then tap Join.
 
Start a Meeting
Android

From the home screen of your Android phone, you can long-press the app tile/icon to initiate a new meeting. If in the app, follow the steps below.

  1. Go to Calls menu, tap the + icon, then tap New Meeting. Your meeting info displays and you can select countries to dial in from or tap the following options:  
    CopyCopies the details to the clipboard.
    ShareOpen the native device’s share option which allows you to share it with contacts and different apps.
  2. Add participants from your contact list or enter contacts.

    NOTE: You do not have to choose participants now and can add during the meeting.

  3. Tap Next to start the meeting.
iOS and iPadOS
  1. Tap Phone icon, then tap Video Camera icon, then tap New Meeting.  Your meeting info displays and you can select countries to dial in from or tap the following options:  
    CopyCopies the details to the clipboard.
    ShareOpen the native device’s share option which allows you to share it with contacts and different apps.
  2. Add participants from your contact list or enter contacts.

    NOTE: You do not have to choose participants now and can add during the meeting.

  3. Tap Next to start the meeting.
 
Active meeting screenThe active meeting screen displays the following:
  • Meeting participants 
  • Mute / unmute option
  • Speaker option 
  • Video ON/OFF
  • Share screen (Android only)
  • Pin - you can pin a participant tile

All participants can see the shared screen.
 
Meeting HistoryAll past Meetings appear in the Calls tab. Tap a meeting to display its details including a list of participants 
Manage App and Extension Settings
Manage Call Forwarding and Do Not Disturb
Enable Do Not Disturb for All Devices and Apps
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Toggle Mute All Device to disable inbound calls to the mobile app, desktop app or other devices associated with your extension; calls to your extension route to voicemail.
 
Enable Do Not Disturb for Mobile App Only
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Toggle Mute This Device to disable inbound calls to the mobile app; inbound calls to Desktop App or other devices associated with the extension continue to route correctly.
 
Enable Call Forwarding
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Select an applicable option: 
     
    Send to Voicemail
    • Directs unanswered calls to voicemail. 
    • Tap on the Gear icon to set the number of seconds before calls are sent to voicemail. 
    • Select this option to disable call forwarding.
     
    Forward All Calls
    • Directs incoming calls to an extension or an outside phone number. If unanswered, calls are directed to the voicemail of the phone number you specified. 
    • Tap on the Gear icon to define the phone number to display as your outgoing Caller ID. Originating Number defaults to the phone number you are forwarding from.

    NOTE: Do not forward calls to this mobile phone number as it results in two incoming calls at the same time, where the call is immediately sent to the voicemail of your mobile phone.

    On Android (coming soon to iOS), when Call Forwarding is enabled, a banner saying "Call forwarding is active" will appear on the Calls page, and a new Forwarding icon will display as the Calls icon.
     
    Follow Me
    • Directs incoming calls to ring up to five extensions and/or phone numbers in the sequence you specify.
    • Tap the Gear icon to:
     
    • Specify the number of rings before directed to the next number.
    • Add up to five numbers.
    • Designate voicemail to use.
    • Specify phone number to display for outgoing Caller ID. 
     
    Simultaneous Ring
    • Directs incoming calls to ring up to five different phone numbers at the same time.
    • Tap the Gear icon to:
     
    • Add up to five numbers.
    • Indicate number of seconds before call is sent to voicemail
    • Specify phone number to display for outgoing Caller ID.
  4. Tap Save.
Manage App Settings
View Extension Number, Phone Number, Username, and Email Address
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Profile.
 
Outgoing Call Data Use
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Set the applicable Outgoing Call Data setting:
  • Turn on to use your WiFi or mobile data (3G/4G/5G) to make calls. 
  • If disabled, outbound calls are placed using your mobile minutes (if applicable). 
 
Change Ringtone
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Select the applicable Ringtone setting:
  • Internal Calls: Received call from another extension within your account.
  • External Calls: Received call from outside of the account.
 
Do Not Display Vonage Calls in Native Phone App
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Call Settings.
  3. Select the applicable Hide Vonage Calls on Device setting:
  • Turn on to prevent incoming Vonage calls from being logged to your personal device. 
  • Turn off to allow a combined call log of personal and Vonage calls in the native phone app of your device.
 
Enable Dark Mode
  1. Tap the Avatar/Silhouette (upper left) to open the Home Menu.
  2. Tap Settings and then Theme.
  3. Select the applicable Theme Setting:
  • Light
  • Dark
  • System
 
Prevent Media from Messages from Automatically Downloading
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Messaging.
  3. Select applicable setting for media downloads.
 
Update Password
  1. Tap the Avatar/Silhouette (upper left) to open the Home menu.
  2. Tap Settings and then Profile.
  3. Tap Update Password.
  4. Enter the new password, confirm the password, and then tap Submit
Frequently Asked Questions
Sign in, Forgot Password, Forgot username
I forgot my username or password. How do I recover them?
  • Username: The username is case sensitive so be sure you entered it correctly. Your username was sent to you in the New User Account email you received from donotreply@vonagebusiness.com when your account was created. 
  • Password: Tap Forgot your password from the login screen in the app. You need your username and the answer to your security question to reset your password using this link. If you have not yet set your security question, ask your account admin to send you a reset password email from the web admin portal. When you have successfully reset your password, be sure to sign in to the web portal to create a security question.

How do I change my username or password?

  • To change your password, sign in to the web portal and click Edit Profile Settings. You can also ask your account admin to send you a reset password email from the web admin portal.
  • You cannot change your username.

Why am I getting an error when I try to sign in that says I need an admin to assign me an extension?

Mobile app users need an extension assigned to them. Contact your account admin and ask them to assign a phone extension to you so that you can use the mobile app.

Why am I getting "trouble signing you in" error when I try to sign in?

You receive this error if we are having technical issues. Try to sign in again in a few minutes.

How many mobile devices can be signed in at the same time by the same user on the same extension?

You can be signed in on a maximum of five mobile devices at the same time. If you sign in on a 6th device, one of the other devices are logged out by the system. Note, however, that only two calls can be placed at the same time. 

Why was I automatically logged out of the app by the system?

There are several reasons the system would have logged you out.

  • You signed in as the same user with the same extension on more than five devices.
  • Your password was changed.
  • Your extension was moved to a different user.
Mute Calls and Notifications

How do I stop incoming calls from ringing on the app or silence the app during off hours?

By default, incoming calls ring all devices (mobile phone, desk phone, etc.) simultaneously. To stop incoming calls from ringing your mobile device, you have several options.

  • Enable Mute This Device. The device does not receive incoming calls through the app or receive missed call notifications while Mute This Device is enabled. Missed calls display in the call log.
  • Under Settings, tap Call Settings, tap Ringtone, and select None. This device continues to receive incoming calls but there is no audible alert. 
  • To silence all devices, which could be useful during off hours, turn on Mute All Devices. All calls go to voicemail and missed call notifications do not display.
  • Forward incoming calls. Under Settings, tap Call Settings, tap Never Miss a Call, and select Forward all Calls. Tap the Settings icon to set the phone number to forward all calls to. 

How do I mute messaging notifications?

iOS

  • Mute a specific conversation by swiping the conversation to the left and tapping the mute icon.
  • Mute all messages coming to the business number: Under Settings, tap Messaging and turn off Notify on New Business Message.

Android

  • Mute a specific conversation by a long press and tapping the mute icon.
  • Mute all messages coming to the business number: Under Settings, tap Messaging and turn off Notify on New Business Message.
  • Mute notification of new message: Under Settings, tap Messaging, then tap Notification Sound, and tap None.

What happens if I disable notifications for Business Communications from the mobile device's iOS or Android settings?

  • iOS: You do not receive incoming calls to the app and notifications are suppressed.
  • Android: You receive incoming calls to the app, but notifications are suppressed.
  • For both iOS and Android, you see new voicemails, messages, and incoming calls when you open the app.
Make and Receive Calls

Why do I not receive inbound call notifications?

Uninstall and reinstall the Vonage Mobile App.

Why do callers hear dead air before Voicemail picks up?

Callers may hear 15 seconds of dead air before voicemail picks up if devices/apps are not registering but the Mobile App or Desktop App has been logged into at least once. This is expected behavior because the apps may change registered IP addresses quickly. Because of this, we wait 15 seconds to see if we can connect to one of the apps the call is sent to voicemail. Because a phone is ringing during that time, we are unable to play a ringback sound due to FCC regulations.

When does the mobile app ring?

By default, when there is an incoming call, all devices on that extension (desk phone, desktop app, mobile device) ring simultaneously. You can disable incoming calls from ringing your mobile device or set the ringtone to None if you do not want incoming calls to ring your mobile device.

I am a new customer who has just signed in to the app for the first time. My status is gray and I cannot make calls or send messages. Why is that?

Your Vonage account might not have been activated yet. It can take 24 hours or more before the account is activated. Your account admin will receive an email when the account is active.

How can I set my outbound Caller ID?

Currently, your outbound Caller ID can only be set in your online account.

Why can't I make an international call?

If you have permission to make international calls, you should be able to. If you are uncertain, ask your account admin. Be sure that you are correctly dialing the international phone number: 011 + country code + area code + number.  See International Rate Finder for current per-minute rates.

Why am I not receiving incoming calls to the app or incoming calls are not ringing the app? 

Try calling the app when it is running in the foreground. If that does work, check the following.

  • Your phone is connected to the internet.
  • Your account is active. Try to make an outgoing call and check that your Avatar Avatar status is not grey.
  • Confirm Mute All Devices, Mute This Device, and Disable Incoming Calls is disabled.
  • Confirm that incoming calls are enabled under Call Settings.
  • Check Call Forwarding settings to confirm incoming calls are not being directed elsewhere.
  • Confirm the Ringtone is not set to None.
  • iOS system settings - Confirm that Notifications -> Vonage is enabled.

iOS - How can I tell if an incoming call to my iPhone is a business call coming through the Business Communications app or a private call?

The Business Communications app is integrated into the iOS CallKit. This means an incoming Business Communications call looks like a private call and respond to standard interface behavior. However, it displays Vonage Business Communications Audio/Video when the phone rings. Note that if you forward your business calls to your private cell number, this message does not display.

Why do I get a Missed Call Notification when I answer the call on another device?

This is the current behavior of the app. However, the call log does mark the call as answered.

Why don't I see the Caller ID of an incoming call?

You should always see the Caller ID for phone numbers listed in your contacts. Phone numbers that are not in your contacts are considered unknown numbers. Some unknown numbers display the CNAM (caller ID from a 3rd party lookup service) in the voicemail and call log details. 

Why do I see a Limited Network Availability message when I am on a call? 

The Business Communications app continuously monitors the quality of your calls and your data connection. This message displays when we detect poor network connectivity on either side of the call. Most of the time, the issue is intermittent and resolves itself. However, if you get this message consistently, try the following.

  • Switch to another network.
  • Call from a different location. 
  • Contact your ISP to check the quality of your internet connection.
  • Run the Network Test Tool for more information on the quality of your connection.
SMS/MMS Communications (US and Canada Only)

Can I receive a delivery confirmation when messaging with contacts outside my company?

No. Message delivery confirmation from outside contacts is not supported.

Can I delete multiple messages at the same time?

Yes. Tap the Trash icon above your messages and either mark the option for Select All or select individual messages you want to delete at the same time, then tap Delete.

Voicemail

What are the different Voicemail greetings?

  • Unavailable - Plays when you do not answer the call.
  • Busy - Plays if you are on another call, decline a call, or have enabled Mute This Device.
  • Out of Office - Plays when you enable Out of Office under Voicemail settings. This greeting takes precedence over Busy and Unavailable greetings.
  • Name - This is used when a caller tries to reach your extension using the Virtual Receptionist Dial by Name option.

What does the Out of Office option under Voicemail settings do?

When you enable this option, your Out of Office greeting plays when a caller reaches your voicemail. The Out of Office greeting takes precedence over Busy and Unavailable greetings.

Contacts and Presence

What are the different contact types in the app?

  • Company contacts - Users/extensions on your company account.
  • Address book/phone contacts - Contacts local to your device.
  • Cloud/My Contacts - Contacts that you synced into your Vonage Business account and available from any Business Communications client (mobile and desktop).

How do I manage all my business contacts?

It is recommended that you import (Sync) local contacts from your address book to make them available across all your devices. You can sync an individual contact or sync multiple contacts from Settings -> Contacts -> Sync Phone Contacts.

Why do I see duplicate contacts?

Every time you sync the same contact, or multiple contacts, to your account, a new contact entry is created. 

How do I delete a company contact?

Only the account admin can remove a user. This is done in the Online Account.

What are the colored status indicators?

The statuses only display for company contacts.

  • Green - indicates the contact's line is available for taking calls.
  • Red - indicates a user is on a call or has enabled Mute for their device/s. 
  • On a call - indicates the user is currently on an active call
General

How long are messages/calls/voicemails/meetings stored?

Messages are stored for 12 months, calls, voicemail, and meetings are stored for 6 months.

Can I use the app on my iPad?

Yes, we have an iPad app available in the App Store.

Can I use the app on my Android tablet?

Yes, but it is the mobile android version of the app. We don’t have a tablet-specific version.

I’ve purchased a new phone, can I use the app on it?

Vonage Business app can run on any device running the latest OS versions and 2 previous OS versions.
Example: The app will run on devices running OS 13, OS12, and OS11 as well, but not on OS10.

Why is my emergency location not assigned(US and Canada Only)?

When you sign in to the Vonage Mobile App on a new device, the emergency location is not automatically assigned.

An Administrator can assign a line to an emergency location in the Admin Portal as follows:

  1. Go to the Emergency Locations, and select the Location.
  2. Click Assign Devices, then select mobile device line, 
  3. Click Save.

NOTE: If a device line is inactive for more than six months, it and any custom emergency location settings, are removed. If the same device is re-registered, you must reassign it an Emergency Location.

Beta Community and Feedback

What is the Beta Community program?

The Beta program gives Vonage Business Communications users early access to new releases of the Business Communications mobile app before it goes public. By taking part in the Beta program, participants in the Beta program have the opportunity to try out new  features, providing feedback on how we can make the app even better.

How do I sign up for the Beta Community program?

  1. Go to the sidebar and select Become a Beta Member  (Android and IOS)
  2. Select Join our Beta and follow the instructions.
  3. Install the Beta Program app.
  4. Enjoy these early access features and let us know what you think.

What if I want to make a suggestion or report an issue?

Go to Help & Feedback and select the "Report an Issue" button and we will track your feedback.

I made a great suggestion.  Why isn't it in the app yet?

Much thought and planning goes into updating the app.  We actively listen and consider all feedback.  While we can easily make small changes, manu suggestions require much more work.  Sometimes there are other priorities, such as critical bug fixes.  We appreciate your understanding that we cannot always make the changes our customers suggest, and hope you continue to provide your feedback.

How do I leave the Beta program?

Uninstall the app (be sure to remember your username and password)

  • IOS: go to the App Store and install the app, "Vonage Business Communications"
  • Android: go to Google Play and search "Vonage Business Communications". Select Leave the beta program; install the app.

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