The Vonage Business Communications (VBC) Mobile App lets you maintain a single business identity using your Vonage Business phone number whether in the office or not.
See our video tutorial for an overview of features and settings. To take advantage of the latest features and settings, ensure your app is updated to the latest version.
IMPORTANT NOTES:
Requirements |
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Download |
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Sign In |
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Set VBC as the Default Calling App (Android Only) | Can be found here on most Android devices, depending on the device type. Navigate to the following in your device (not in the Vonage app):
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Logout |
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NOTE: The app does not appear as a device in your Online Account and does not count toward the three device limit for an extension.
Set VBC as the Default Calling App (Android Only) | Can be found here on most Android devices, depending on the device type. Navigate to the following in your device (not in the Vonage app):
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Make a call |
Note: On the home screen of Android phones, you can long-press the app tile/icon to initiate a new call/message/meeting. | ||||||||||||||
Answer or decline incoming calls | When an inbound call comes to your phone, you have the option to tap Answer or Decline. Declined calls are forwarded to voicemail. | ||||||||||||||
Active Call Actions | While on an active phone call, you have the following options:
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3-Way call | Add another person to an active conversation by using the following steps:
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Transfer a Call | Use the following steps to transfer the call:
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Call Flip | Flip your call to a desk phone:
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Call Park | The Call Park feature allows a user to put a call on hold on a Park Location and continue the conversation from another device. Tap the Park icon the call is placed in a parked location. See Call Park for details | ||||||||||||||
Block Numbers |
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Clear Call Logs |
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SMS/MMS is available in the US and Canada only.
Send In-App Messages |
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Send with Business Inbox |
Use the phone number of your Virtual Receptionist to send SMS/MMS text. See Business Inbox for details. |
Mute Conversation | Place private, group, SMS/MMS, and Business Inbox conversations on silence for a duration. This option is synced with both the Desktop App and Mobile App.
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Send a Team message |
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Send a group message |
Group messaging is available to other extensions on your account. Messages sent in the group are received by all group members.
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Leave a group | In the group info, tap Leave Group. This action cannot be reversed, to rejoin you need to be reinvited to the group. | ||||||||
Share an image |
Attach an image to a text message with other Business Communications mobile app users on your account.
NOTE: Images received are automatically downloaded to your device. You can change this behavior in Settings. | ||||||||
Mute Conversation | Place private, group, SMS/MMS, and Business Inbox conversations on silence for a duration. This option is synced with both the Desktop App and Mobile App.
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Message actions | Open and press (hold) to access the following:
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Filter Contact List |
Go to Contacts and then tap All or Company. |
Add Contacts |
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Delete contact |
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Enable VGIS Contacts (iOS Only) |
Enabling VGIS contacts allows:
Before enabling VGIS contacts in the VBC Mobile App, you must add the VGIS integration to your extension in the Admin Portal.
Once enabled, an Integration tab appears in the Contacts section of the VBC Mobile App. |
Play or Delete Voicemail Message |
Vonage Visual Voicemail can be added to any of the extensions on the account by either a Super User or an Account Administrator via the Admin Portal. |
View or Change Voicemail PIN |
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Enable Out of Office |
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Voicemails to Email Set Up |
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Record Voicemail Greeting |
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To view the Company Call Recording (both Desktop and Mobile App) you must make sure the end user access is enabled in the Admin Portal in the CCR permission management. To enable the end user access:
To view the CCR recordings in the Mobile App (iOS):
Join a Meeting | An active meeting you were invited to displays in the call log with a Join button. Tap Join to connect to the meeting. NOTE: Non-Vonage customers can install the app and click Join a Meeting at the sign-in screen without signing in.
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Start a Meeting |
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Active meeting screen | The active meeting screen displays the following:
All participants can see the shared screen. | ||||||||||||
Meeting History | All past Meetings appear in the Calls tab. Tap a meeting to display its details including a list of participants |
Enable Do Not Disturb for All Devices and Apps |
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Enable Do Not Disturb for Mobile App Only |
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Enable Call Forwarding |
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View Extension Number, Phone Number, Username, and Email Address |
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Outgoing Call Data Use |
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Change Ringtone |
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Do Not Display Vonage Calls in Native Phone App |
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Enable Dark Mode |
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Prevent Media from Messages from Automatically Downloading |
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Update Password |
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I have forgotten my username or password. How do I recover them?
How do I change my username or password?
Why am I getting an error when I try to sign in that says I need an admin to assign me an extension?
Mobile app users need an extension assigned to them. Contact your account admin and ask them to assign a phone extension to you so that you can use the mobile app.
Why am I getting "trouble signing you in" error when I try to sign in?
You receive this error if we are having technical issues. Try to sign in again in a few minutes.
How many mobile devices can be signed in at the same time by the same user on the same extension?
You can be signed in on a maximum of five mobile devices at the same time. If you sign in on a 6th device, one of the other devices are logged out by the system. Note, however, that only two calls can be placed at the same time.
Why was I automatically logged out of the app by the system?
There are several reasons the system would have logged you out.
How do I stop incoming calls from ringing on the app or silence the app during off hours?
By default, incoming calls ring all devices (mobile phone, desk phone, etc.) simultaneously. To stop incoming calls from ringing your mobile device, you have several options.
How do I mute messaging notifications?
iOS
Android
What happens if I disable notifications for Business Communications from the mobile device's iOS or Android settings?
When does the mobile app ring?
By default, when there is an incoming call, all devices on that extension (desk phone, desktop app, mobile device) ring simultaneously. You can disable incoming calls from ringing your mobile device or set the ringtone to None if you do not want incoming calls to ring your mobile device.
I am a new customer who has just signed in to the app for the first time. My status is gray and I cannot make calls or send messages. Why is that?
Your Vonage account might not have been activated yet. It can take 24 hours or more before the account is activated. Your account admin will receive an email when the account is active.
How can I set my outbound Caller ID?
Currently, your outbound Caller ID can only be set in your online account.
Why can't I make an international call?
If you have permission to make international calls, you should be able to. If you are uncertain, ask your account admin. Be sure that you are correctly dialing the international phone number: 011 + country code + area code + number. See International Rate Finder for current per-minute rates.
Why am I not receiving incoming calls to the app or incoming calls are not ringing the app?
Try calling the app when it is running in the foreground. If that does work, check the following.
iOS - How can I tell if an incoming call to my iPhone is a business call coming through the Business Communications app or a private call?
The Business Communications app is integrated into the iOS CallKit. This means an incoming Business Communications call looks like a private call and respond to standard interface behavior. However, it displays Vonage Business Communications Audio/Video when the phone rings. Note that if you forward your business calls to your private cell number, this message does not display.
Why do I get a Missed Call Notification when I answer the call on another device?
This is the current behavior of the app. However, the call log does mark the call as answered.
Why don't I see the Caller ID of an incoming call?
You should always see the Caller ID for phone numbers listed in your contacts. Phone numbers that are not in your contacts are considered unknown numbers. Some unknown numbers display the CNAM (caller ID from a 3rd party lookup service) in the voicemail and call log details.
Why do I see Limited Network Availability message when I am on a call?
The Business Communications app continuously monitors the quality of your calls and your data connection. This message displays when we detect poor network connectivity on either side of the call. Most of the time, the issue is intermittent and resolves itself. However, if you get this message consistently, try the following.
Can I message my clients from my business phone number?
Yes. You can send messages from the phone number assigned to your company's Virtual Receptionist. See Business Inbox.
Can I send or receive pictures (MMS) when messaging contacts outside my company?
Yes. Inbound MMS handles all file types supported by the carrier. Outbound MMS currently supports jpg, jpeg,png, and bmp with other file types to follow.
Can I receive a delivery confirmation when messaging with contacts outside my company?
No. Message delivery confirmation from outside contacts is not supported.
Can I delete multiple messages at the same time?
Yes. Tap the Trash icon above your messages and either mark the option for Select All or select individual messages you want to delete at the same time, then tap Delete.
What are the different Voicemail greetings?
What does the Out of Office option under Voicemail settings do?
When you enable this option, your Out of Office greeting plays when a caller reaches your voicemail. The Out of Office greeting takes precedence over Busy and Unavailable greetings.
What are the different contact types in the app?
How do I manage all my business contacts?
It is recommended that you import (Sync) local contacts from your address book to make them available across all your devices. You can sync an individual contact or sync multiple contacts from Settings -> Contacts -> Sync Phone Contacts.
Why do I see duplicate contacts?
Every time you sync the same contact, or multiple contacts, to your account, a new contact entry is created.
How do I delete a company contact?
Only the account admin can remove a user. This is done in the Online Account.
What are the colored status indicators?
The statuses only display for company contacts.
How long are messages/calls/voicemails/meetings stored?
Messages are stored for 12 months, calls, voicemail, and meetings are stored for 6 months.
Can I use the app on my iPad?
Yes, we have an iPad app available in the App Store.
Can I use the app on my Android tablet?
Yes, but it is the mobile android version of the app. We don’t have a tablet-specific version.
I’ve purchased a new phone, can I use the app on it?
Vonage Business app can run on any device running the latest OS versions and 2 previous OS versions.
Example: The app will run on devices running OS 13, OS12, and OS11 as well, but not on OS10.
What is the Beta Community program?
The Beta program gives Vonage Business Communications users early access to new releases of the Business Communications mobile app before it goes public. By taking part in the Beta program, participants in the Beta program have the opportunity to try out new features, providing feedback on how we can make the app even better.
How do I sign up for the Beta Community program?
What if I want to make a suggestion or report an issue?
Go to Help & Feedback and select the "Report an Issue" button and we will track your feedback.
I made a great suggestion. Why isn't it in the app yet?
Much thought and planning goes into updating the app. We actively listen and consider all feedback. While we can easily make small changes, manu suggestions require much more work. Sometimes there are other priorities, such as critical bug fixes. We appreciate your understanding that we cannot always make the changes our customers suggest, and hope you continue to provide your feedback.
How do I leave the Beta program?