Reporting and Analytics - All CallsThe All Calls report displays a consolidated view of account-wide call activity, organized by a unique call identifier, or "Call ID."
Hoteling for VBCHoteling, also known as Hot Desking or Shared Device, temporarily switches the profile on one phone so another person can use their extension on it.
Company Call RecordingYou can record incoming and outgoing calls by setting rules. Recordings can be reviewed, shared through email, downloaded, and deleted as needed.
Block Your Caller IDOutbound caller ID can be blocked for the entire account or on a per-extension basis. When blocking is enabled, the call recipient will see Unavailable, Unknown or a similar value.
Audit LogAudit Log details the transactions applied against your services, whether the event is captured in the VBC Admin Portal, Desktop App, or Mobile App. Information also includes who implemented the action.
Call QueuesCall Queue is a service that helps maximize the number of calls handled by placing callers into a queue until an agent is free to answer.
Paging GroupsAll extensions assigned to a paging group will hear the message through their phone’s speaker.
Reporting and Analytics - MeetingsThe Meetings report displays a consolidated view of account-wide meeting activity. Detailed reporting is also available to let you track, measure, and compare activity.
Reporting and Analytics - UsersThe Users reports tab collects and presents call logs for every employee. Tracks, measures, and even compares performance.
Vonage Visual VoicemailVonage Visual Voicemail is an add-on feature that emails you a written transcript and audio file of your voicemail messages.
Transfer CallsVonage Business offers two ways to transfer calls, attended and blind transfers.
On-Demand Call RecordingVonage Business’ On-Demand Call Recording is a feature that records calls with the touch of a few buttons.
Busy Lamp Field (BLF)Busy Lamp Field shows the status of selected extensions on your desk phone.
Call GroupsA Call Group directs incoming calls to ring a select list of up to 25 extensions either in sequence or simultaneously.
Reverse Charge CallsVonage does not support receiving "reverse charge calls" or calls to Premium Rate (19) telephone numbers.
Telephone Keypad CodesVonage Business offers keypad codes for checking voicemail, blocking caller ID, dialing an international number, and logging in to a call queue.
Default Greetings and PromptsRestore a default greeting by saving the corresponding audio file and then uploading it to the greeting.
Conference CallsSupported Vonage Business phone includes a conference feature that allows you to connect with three to six other parties on one phone call.
Call ParkCall Park is a feature that lets you park a call into a numbered spot. Once parked, you can retrieve the call from a different phone in your office.
Account CodesAccount codes allow users to mark a call with a 2 to 6 digit code. These codes may be useful for categorizing calls by call type, customer type, department, etc.
