Audit Log details the transactions applied against your services, whether the event is captured in the VBC Admin Portal, Desktop App, or Mobile App. Information also includes who implemented the action.
Partner Account Users can capture these events for their child accounts, where changes to user types are also captured.
| Services | Service Types |
| Phone System | Users |
| Extensions | |
| Call Groups | |
| Call Queues | |
| Virtual Receptionist | |
| Account | Single Sign On |
| User Provisioning |
| Event Date/Time | Lists the events by date/time captured with the latest event listed first. Filters are handled as follows:
|
| Event type | Specifies the action captured. |
| Changed by | Indicates who applied the change.
|
| Item Changed | Indicates the event applied. |
| Item Location | Displays the name of the location where the event was applied. |
| Change summary | Summarizes the event that was applied to your account. |
Event captures include:
| Create User | Add user to account. |
| Delete User | Remove user from account. |
| Modify User Contact Numbers | Change contact number(s) for user. |
| Change User Email | Change email for the user. |
| Change User Type | Modify the type of user. |
| Change User First Name | Modify first name for user. |
| Change User Last Name | Modify last name for user. |
| Update Username | Modify username. |
| User SSO Enabled | Enable Single Sign On (SSO) for user. All events are captured in a separate entry whether enabled by bulk or individually. |
| User SSO Disabled | Disable Single Sign On (SSO) for user. All events are captured in a separate entry whether disabled by bulk or individually. |
| User Enabled via SCIM | Sync identified a user enabled by System for Cross-domain Identity Management (SCIM). If multiple users are added at the same time, a separate event is generated each. |
| User Disabled via SCIM | Sync identified a user disabled by System for Cross-domain Identity Management (SCIM) and generate an event. If multiple users are disabled at the same time, a separate event is generated each. |
| Successful User Login | User signs in successfully with VBC credentials. |
| Successful SSO User Login | User signs in successfully with SSO credentials. |
| Failed Login - User Locked | User exceeds the allowed incorrect password attempts. |
| Failed Login - SSO Required | User fails to sign in with the required SSO credentials. |
| Failed Login - Incorrect Password | User fails to sign in with the correct password. |
| Failed Login - User Disabled via SCIM | User deactivated via SCIM by the customer's identity provider. |
| Password Updated | User password changed by the User or the Admin. |
NOTE: The following events are not captured: Username is not recognized, User deleted, or a VBC-initiated request is redirected to the SSO provider and incomplete due to a third-party provider.
Event captures initiated on May 9, 2021, 04:30 AM EST and includes:
| Create Extension | Add new extension to account. Logs adds from new services, amended services, and those purchased in Admin Portal. |
| Delete Extension | Remove extension from account. |
| Block Outbound Caller ID turned OFF | Enable Outbound Caller ID. |
| Block Outbound Caller ID turned ON | Disable Outbound Caller ID. |
| Call Announce turned OFF | Disable announcement of caller by name or custom tag. |
| Call Announce turned ON | Enable announcement of caller by name or custom tag. |
| Disable Call Waiting ON | Turn off Call Waiting. |
| Disable Call Waiting OFF | Turn on Call Waiting. |
| Change Forward Call Option | Change Forward Calls to different option. |
| Update Forward Calls Settings | Update Forward Call settings. |
| Forward Calls turned ON | Enable Forward Call options that include Follow Me, Simultaneous Ring, or Send to ext. or number. |
| Forward Calls turned OFF | Disable Forward Call options. All unanswered calls are directed to the settings you have for Voicemail. |
| Call Screening turned OFF | Do not prompt caller for their name. |
| Call Screening turned ON | Prompt caller for their name. |
| Exclude from Dial by Name Directory turned OFF | Enable prompt to dial by name in Virtual Receptionist. |
| Exclude from Dial by Name Directory turned ON | Disable prompt to dial by name in Virtual Receptionist. |
| Exiting Voicemail options updated | Change existing exit Voicemail option to a different one. |
| Extension moved | Move extension from current to a different one. |
| Extension Number changed | Update extension number . |
| Extension calling plan changed | Update calling plan for extension. For example, change from Unlimited Extension to Metered Extension. |
| Out of Office Greeting turned OFF | Disable out of office greeting. |
| Out of Office Greeting turned ON | Enable out of office greeting. |
| Outbound Caller ID changed | Update Outbound Caller ID settings. |
| Play Automated Voicemail Prompt turned OFF | Turn off Voicemail prompt. |
| Play Automated Voicemail Prompt turned ON | Turn on Voicemail prompt. |
| Phone Number Assigned or Unassigned | Change Phone number assignment. If multiple phone number assignments are modified, a separate event is generated for each. NOTE: Data capture for this event type starts June 30, 2021, 4:59:23 AM EST |
| Extension reassigned | Remove existing user from extension and assign to a different one. |
| Screen Menu turned OFF | Turn off prompt for caller to announce name. |
| Screen Menu turned ON | Turn on prompt for caller to announce name. |
| Voicemail turned ON | Voicemail enabled for the extension. |
| Voicemail turned OFF | Voicemail disabled for the extension. |
| Voicemail Pin Number changed | Update Voicemail Pin Number. Event captured for Admin Portal, Desktop App, and Mobile App only. |
| Voicemail Timeout changed | Change Voicemail time out value to a new one. |
| Send Voicemail to Email changed | Change the email address used for Send to Voicemail to a new one. |
| Send Voicemail to Email turned ON | Enable send voicemail transcription to email. |
| Delete Voicemail After Sending Email turned ON | Enable delete voicemail after transcription email is sent. This event is captured only if Send Voicemail to Email is ON. |
| Send Voicemail to Email turned OFF | Disable send voicemail to email. |
| Delete Voicemail After Sending Email turned OFF | Disable delete voicemail after transcription email is sent. This event is captured only if Send Voicemail to Email is ON. |
| Do Not Disturb turned ON | Enable Do Not Disturb for all devices. On desktop and mobile, this feature is called Mute All Devices (toggled on). NOTE: Data capture for this event type started January 12, 2023, 3:14 AM EST |
| Do Not Disturb turned OFF | Disable Do Not Disturb for all devices. On desktop, this feature is called Mute All Devices (toggled off). NOTE: Data capture for this event type started January 12, 2023, 3:14 AM EST |
Event captures initiated on December 12, 2021, 09:39:46 AM and include:
| Create Call Group | Add a new Call Group to account. Logs adds from new services, amended services, and those purchased in Admin Portal. |
| Delete Call Group | Remove Call Group from account. |
| Group's Extension Number changed | Update Call Group extension number. |
| Group's Name changed | Update Call Group name. |
| Phone Number assigned or unassigned | Change Phone number assignment. If multiple number assigned or unassigned, a separate event is generated for each. Phone number is formatted based on country of origin. |
| Do Not Display in the Dial by Name Directory turned OFF | Disable prompt to dial by name in the Virtual Receptionist. |
| Do not Display in the Dial by Name Directory turned ON | Enable prompt to dial by name in the Virtual Receptionist. |
| Extension assigned or unassigned to Call Group | Extension assignment changed. If multiple extension assignments changed, the event will be generated for each extension separately. |
| Group extension assignment option changed | Assignment changed for "Blast" or "Sequential" options. |
| Call Screening turned OFF | Disable prompt to identify by name. |
| Call Screening turned ON | Enable prompt prompt to identify by name. |
| Call Announce turned OFF | Disable prompt to play recorded username, including by custom tag. |
| Call Announce turned ON | Enable prompt to play recorded username, including by custom tag. |
| Screen Menu turned OFF | Disable options that specify how to handle the incoming call. |
| Screen Menu turned ON | Enable options that specify how to handle the incoming call. |
| Group's Voicemail PIN changed | Captures PIN Number change in Admin Portal only. |
| Group's Voicemail Send Voicemail to Email turned ON | Enable send voicemail transcription to email. |
| Group's Voicemail Send Voicemail to Email turned OFF | Disable send voicemail transcription to email. |
| Group's VoIcemail Delete Voicemail After Sending Email turned OFF | Disable delete voicemail after transcription email is sent. |
| Group's Voicemail Delete Voicemail After Sending Email turned ON | Enable delete voicemail after transcription email is sent. |
| Group's Voicemail Play Automated Voicemail Prompt turned ON | Enable automated voicemail prompt. |
| Group's Voicemail Play Automated Voicemail Prompt turned OFF | Disable automated voicemail prompt. |
| Voicemail options changed | Update Voicemail options that include:
|
Event captures were initiated on June 12, 2022, 07:45 PM EST and include:
| Create Call Queue | Add a new Call Queue to account. Logs adds from new services, amended services, and those purchased in Admin Portal. |
| Delete Call Queue | Remove Call Queue from account. NOTE: Event capture initiated July 6, 2022, 3:35 PM EST. |
| Change Call Queue Extension Number | Change Call Queue extension number to a different one. |
| Change Call Queue Name | Change Call Queue name. |
| Move Call Queue | Move Call Queue from existing location to different one. NOTE: Event capture initiated July 6, 2022, 3:35 PM EST. |
| Phone Number Assigned or Unassigned | Change Phone number assignment. If multiple number assigned or unassigned, a separate event is generated for each. Phone number is formatted based on country of origin. NOTE: Event capture initiated July 6, 2022, 3:35 PM EST. |
| Do Not Display in Dial by Name Directory turned OFF | Disable prompt to dial by name in the Virtual Receptionist. |
| Do not Display in the Dial by Name Directory turned ON | Enable prompt to dial by name in the Virtual Receptionist. |
| Delete Voicemail after Sending to Email turned OFF | Disable delete voicemail after transcription email is sent. This event is captured only if Send Voicemail to Email is ON. |
| Delete Voicemail after Sending Email turned ON | Enable delete voicemail after transcription email is sent. This event is captured only if Send Voicemail to Email is ON. |
| Play Automated Voicemail Prompt turned ON | Enable play of automated voicemail prompt. |
| Play Automated Voicemail Prompt turned ON | Disable play of automated voicemail prompt. |
| Send Voicemail to Email turned ON | Enable send voicemail transcription to email. |
| Send Voicemail to Email turned OFF | Disable send voicemail transcription to email. |
| Send Voicemail to Email changed. | Update email address for send voicemail transcription to email. |
| Change Voicemail PIN for Call Queue | Change PIN Number change. |
| Call Announce turned OFF | Disable prompt to play recorded username, including by custom tag. |
| Call Announce turned ON | Enable prompt to play recorded username, including by custom tag. |
| Extension assigned queue | Add extension to Call Queue. |
| Extension unassigned from queue | Remove extension from Call Queue. |
| Hold Music changed | Change Hold Music play options. For example, change from sequential to random. |
| No Agent Is Signed In option changed | Change action that occurs when an Agent is not signed in to the Call Queue. Click View Details to see before and after settings. |
| Caller opt-out options changed | Update caller opt-out options. |
| Call Queue strategy assignment changed | Update option for how Agents are assigned in Call Queue. |
Events captured include:
| User added to group (Group Name) | A user was added to the named group. |
| Group deleted | A group was removed from the account. |
Event captures initiated on Apr 10, 2022, 4:03:24 AM EDT and includes:
| Enable Single Sign-On Settings | Turn on SSO settings. If multiple changes are applied, a separate event is generated for each. |
| Disable Single Sign-On Settings | Turn off SSO settings. If multiple changes are applied, a separate event is generated for each. |
| Enforce Single Sign On turned ON | Enable mandatory SSO for all users. |
| Enforce Single Sign On turned OFF | Disable mandatory SSO for all users. |
| SSO Settings Created | Create SSO settings. |
| Reset SSO Settings | Remove SSO settings. |
| Sign-out URL changed | Modify Sign Out URL. If multiple changes are applied, a separate event is generated for each. |
| Sign-in URL changed | Modify Sign In URL. If multiple changes are applied, a separate event is generated for each. |
| Entity ID changed | Update Entity ID. If multiple changes are applied, a separate event is generated for each. |
| SSO Certificate file changed | Update SSO Certificate. If multiple changes are applied, a separate event is generated for each. |
| SSO Certificate file name updated | Change SSO Certificate filename to different one. If multiple changes are applied, a separate event is generated for each. |
Event captures initiated on Apr 10, 2022, 5:33:43 AM EDT and includes:
| Enable SCIM user provisioning | Turn on SCIM user provisioning. |
| Disable SCIM user provisioning | Turn off SCIM user provisioning. |
| Users can only be added via SCIM ON | Enforce add of users by SCIM only turned on. |
| Users can only be added via SCIM OFF | Enforce add of users by SCIM only turned off. |
| Disable new user welcome emails ON | Do not send welcome email when user added. |
| Disable new user welcome emails OFF | Send welcome email when user added. |
Event captures were initiated on November 7, 2023, 5:00 AM EDT and includes the following events:
| VR Created | Virtual Receptionist created or duplicated |
| VR Deleted | Virtual Receptionist deleted |
| VR Activated | Virtual Receptionist activated; event generates if at least one call flow schedule is added to a VR |
| VR Inactivated | Virtual Receptionist inactivated; event generates if all call flow schedules are deleted from a VR |
| Virtual Receptionist Name Change | VR Name Change |
| Virtual Receptionist Extension Number | VR Extension Number Change |
| Virtual Receptionist Moved | VR Location Change |
| Phone Number Assigned | Assign a Phone Number to VR; each phone number assignment generates a separate event |
| Phone Number Unassigned | Unassign Phone Number from VR; each phone number unassigned generates a separate event |
| No Caller Input Option Updated | No Caller Input Option Updated |
| Caller's No Valid Input Action Replays Changed | Caller's No Valid input action replays changed from <previous value for example 1 time> to <new value> |
| Caller's No Valid Input Action Changed | Caller's No valid input action changed from <previous value> to <new value>; available options include:
|
| No Caller Input Audio file Changed | No Caller Input audio file changed from <previous file name> to <new file name>; this event tracks the change to the file not the name |
| No Caller Input Text to Speech Changed | No Caller Input Text to speech changed The View Details option displays the previous text to speech and the new text to speech When the modal is opened, only new settings are shown by default, the user can expand the previous settings. |
| No Caller Input Greeting Mode Changed | No Caller Input Greeting Mode changed from text to speech to audio file or audio file to text to speech |