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Caller ID and Dynamic Caller ID

Updated: 12/13/2025 4:56 AM

Both Caller ID and Dynamic Caller ID features control what is displayed on outbound calls. 

  • Basic Caller ID settings display a default phone number, the direct dial number of the extension, or no phone number (Unavailable or Private). 
  • Dynamic Caller ID displays the phone number associated with the code that is applied.

Administrators must enable permissions for End Users to set and control their outbound Caller ID display.

Manage Caller ID and Dynamic Caller Settings (Administrator Only)
Apply Account-Wide Caller ID Settings
  1. Sign in to the Admin Portal.
  2. Click Account, then click PBX Settings.
  3. Scroll to Outbound Caller ID Number and apply one of the following settings:
     
    For all extensions use the default caller IDSelect the phone number to display on outbound calls.
    For each extension display the direct dial number for the extensionDisplay the direct dial number for that extension on outbound calls.
    Block all Outbound Caller IDDisplay Unavailable or Private on outbound calls.
Apply Dynamic Caller ID Settings

You must assign an identifier (code) to the phone numbers you want to use with Dynamic Caller ID. 

  1. Sign in to the Admin Portal.
  2. Click Phone System, then click Phone Numbers.
  3. Hover over the targeted number, then click Change Caller ID Code.
  4. Enter a numeric code (1 to 10 digits), then click Update.
Allow End Users to Manage Outbound Caller ID 

Administrators must enable permissions for your users before they can change their outbound Caller ID or use Dynamic Caller ID.

  1. Sign in to the Admin Portal.
  2. Click Phone System, then click Users.
  3. Hover over the targeted user, then click the Pencil icon. 
  4. Click Settings and Permissions, then mark this option:

    Allow this user to set and block the outbound caller id for extensions.
  5. Click Save.
Update Your Caller ID Display and Use Dynamic Caller ID (All Users)

An Administrator must enable permissions before you can set your outbound Caller ID display or use Dynamic Caller ID.

Set Your Outbound Caller ID

You can set the Caller ID display for outbound calls in the Desktop App only. You can override this display if you use Dynamic Caller ID. 

  1. Sign in to the Vonage Desktop App. 
  2. Click your Avatar (top left), then click Settings.
  3. Scroll down to Outbound Caller ID.
  4. Click Extensions, then select your option:
     
    • Select the phone number you want to display for outbound calls from the menu.
    • Mark Block outbound caller ID, if you do not want to display a number. Outbound calls will show Unavailable or Private. 
  5. Click Save.
Use Dynamic Caller ID 

Your Administrator assigns an identifier (Caller ID code) to phone numbers for Dynamic Caller ID.  To use this feature:

If... Then...
Desk PhoneDial Caller ID Code +**+ Destination Phone Number. 

Here is an example of domestic and international use.

Domestic: 75** + Area Code + Phone Number
International: 75** + 011 + Country Code + Area Code + Phone Number
Desktop App
  1. Sign in to the Vonage Desktop App. 
  2. Click the Dialer icon. The bottom of the Dialer shows My Caller ID.
  3. Click the arrow next to My Caller ID: Use Default (Extension/Account).
  4. Select the phone number to use, then click Dial.
Mobile App
  1. Sign in to the Vonage Mobile App. 
  2. Click the Dialer icon. The top shows My Caller ID (Use Ext/Acct).
  3. Click Change option next to My Caller ID: Use Default (Extension/Account).
  4. Select the phone number to use, then click the Phone icon.

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