Vonage Business Cloud AU Support

Vonage Business Communications Support

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  • Network Equipment CompatibilityYour Vonage services are designed to work with most routers/firewalls but in some instances, some changes may be required to your settings support voice traffic.
  • Network Quality ToolYour Vonage Business services are dependent on the Internet. The quality of your connection and the speed at which information can be exchanged is critical to your network performance. Quality metrics like latency, jitter, and packet loss measure the accuracy, completeness, and success of information that is sent and received over your connection.
  • Network RestartA network restart is one of the most simple, yet most effective, troubleshooting tools. Use this technique when all phones on the network are affected, and particularly when the issue started suddenly.
  • Isolate Dropped Call IssueIf you are experience incomplete or dropped calls, use the following to help isolate and resolve your issue. 
  • Troubleshoot Desktop App IssuesDescribes how to troubleshoot common issues you may encounter with the Vonage Desktop Application installed on your computer.
  • Business Continuity PreparednessIt is important to plan for business continuity in the event of office closures or other business interruptions. Vonage Business lets you communicate with customers and collaborate with colleagues on the go.
  • Vonage MeetingsVonage Meetings is a free online meeting, video conference, and collaboration feature that gives you personal dial-in numbers and screen sharing capabilities.
  • VBC Applications CompatibilityDescribes Browser and Operating System requirements for VBC Applications.
  • Headset CompatibilityHeadsets are a great way to free up both hands while on a call so you can be more productive.
  • Networking GuidelinesYour required network setup and equipment includes a high-speed Internet connection, a modem, a router, and digital VoIP phones. A switch is also needed, depending on how many of your employees are using the service.
  • Fix Connectivity IssuesMany connectivity issues can be resolved by restarting your devices.
  • Polycom VVX Series Phone SetupPolycom VVX Series IP phones purchased from Vonage Business are sent to you fully provisioned, or set up, and ready for use.
  • Preferred PhonesFor a phone to work with your Vonage Business services, it must be a SIP (session initiated protocol) capable phone.
  • Port ForwardingPort forwarding allows unsolicited connections to be made from the internet to a device on the internal network.
  • Grandstream HT801 ATA SetupThe Grandstream HT801 is an Analog Telephone Adapter (ATA) that allows analog phones to be used with Vonage.
  • Bandwidth and VoIPBandwidth is a measure of how much data your connection can transfer at one time. A lack of bandwidth can negatively affect the sound quality of your Vonage service.
  • Yealink Phone SetupYealink phones that are purchased from Vonage will be sent to you fully provisioned or set up and ready to use.
  • Shared Line Appearance (SLA)Use Shared Line Appearance (SLA) to monitor status, and answer or place calls from your desk phone for selected extensions.
  • Bridge ModeBridge mode converts your router to be used as a modem only.
  • Triple Zero (000) Emergency ServicesVonage provides access to public emergency call services to all customers in Australia.
  • Add a Phone to an ExtensionSuper Users and Account Admins can request adding phones to an extension on the account.
  • Panasonic Phone Setup
  • Reporting and Analytics - Call Quality
  • Panasonic TGP600 Phone SetupPanasonic phones that are purchased from Vonage Business will be sent to you fully provisioned, or set up, and ready for use.
  • Paging GroupsBroadcast one-way messages to a max of 25 extensions that are members of the same Paging Group. Members receive the broadcast through the speakerphone of their extension. 
  • Transfer CallsVonage Business offers two ways to transfer calls, attended and blind transfers.
  • Vonage Desktop AppVonage Desktop App is our cloud-based application that is easy to install and extends the power and control of your phone system to your computer desktop.
  • Vonage Mobile AppUse your Vonage Business phone number with your mobile device to maintain a single business identity whether in the office or away.
  • Apply Extension SettingsApply or update Extension settings/options based on your user type.