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Headset Compatibility

Updated: 4/19/2024 2:27 AM

Wireless and wired headsets can be used to free up your hands and increase productivity.

Supported Headsets

Headsets compatible with the Desktop app application include the following:

ManufacturerModel/Series
Jabra
  • Evolve 20
  • Evolve 30
  • Evolve 40
  • Evolve 65
  • Evolve 65e
  • Evolve 65t
  • Evolve 75
  • Evolve 75t
  • Speak 410
  • Speak 510
  • Speak 710
  • Speak 750
  • Speak 810
  • Engage 65
  • Engage 75
  • Pro 9000 series (all models)
Plantronics
  • Voyager
  • Blackwire
  • Calisto 3200/5200
  • Calisto 7200
  • Savi
DiscoverAdapt 30

NOTE: Using a large number of wireless headsets in close proximity can cause interference.

Headset Integrations

The Vonage Business Desktop app now offers headset integration with both Jabra and Plantronics headsets.

JabraThe VBC Desktop app integration works with all supported Jabra headsets automatically.  There is no need to install any 3rd party software.
Supported call controls include: 
 
  • Answer
  • End Call
  • Reject
  • Hold
  • Resume
  • Redial
  • Mute/Unmute

    NOTE: Supported features vary by headset model.
Known Issues/Limitations:
 
  • Using the Hold function while a call is muted, unmutes the caller once the hold is released with some models.
  • For headset models that have a base (Jabra Pro 9000 series and Engage 75), call waiting does not work when using the answer button on the base.  The second call cannot be answered.  Use the answer button on the headset instead.
  • For MAC OS users, if the audio source is changed during a call, the call controls no longer work for the duration of the call
PlantronicsThe VBC Desktop app integration works with both the Voyager and Savi series Plantronics headsets.  Some features work by default (e.g. volume up/down and mute/unmute).  Enhanced call control features (e.g. the ability to answer/end calls) requires the installation of the Plantronics Hub app.

NOTE: The Hub app must be running for enhanced call controls to work.  If the Hub app is not running when the VBC desktop app is started, the VBC desktop app attempts to initialize the VBC Hub app.
  1. Install the app:
     
    1. Download the app from Plantronics.
    2. Install the app to the following directory:
       
      • MacOS: /Applications/Plantronics Hub.app
      • Windows: C:\Program Files (x86)\Plantronics\Spokes3G (this should be the default directory)
  2. Connect a headset:
     
    1. Start the Plantronics Hub app.
    2. Connect a supported headset (Savi or Voyager series).  The headset should appear within the app.
    3. In the app, go to Settings > General.
    4. Verify that Audio Sensing is set to On, and Default Phone Line is set to PC.
    5. Make sure the headset is set as the default audio device on the PC (not just the VBC app).
Headset Connection Types

Phones can have different types of headset connections so it is important to review your headset manufacturer’s compatibility guide to ensure compatibility. 

To see which connection your phone uses, review the following:

PhoneConnection Type
Cisco 303, 502, 504, 514, 5252.5mm
GrandstreamRJ9
Panasonic TGP5502.5mm
Panasonic TPA 50 Handset2.5mm
Polycom 3312.5mm
Polycom 335, 450, 550, 650RJ9
Polycom 6000RJ9 and 2.5mm
Polycom VVX 300, VVX 310, VVX 400, VVX 410, VVX 500, VVX 600RJ9
Yealink T21 / T21P-E2RJ9
Yealink T42GRJ9
Yealink T46GRJ9
Yealink W52P2.5mm
Yealink W52H2.5mm

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