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Headset Compatibility

Updated: 3/29/2025 1:26 AM

Wireless and wired headsets can be used to free up your hands and increase productivity.

Supported Headsets

Headsets compatible with the Desktop app application include the following:

ManufacturerModel/Series
Jabra
  • Biz 1500 Duo/Mono
  • Biz 2300 Duo/Mono
  • Evolve 20
  • Evolve 30
  • Evolve 40
  • Evolve 65
  • Evolve 65e
  • Evolve 65t
  • Evolve 75
  • Evolve 75e
  • Evolve 75t
  • Evolve2 Buds
  • Evolve2 30
  • Evolve2 40
  • Evolve2 65
  • Evolve2 75
  • Speak 410
  • Speak 510
  • Speak 710
  • Speak 750
  • Speak 810
  • Engage 40
  • Engage 50
  • Engage 50 II
  • Engage 55 (USB-A MS Stereo)
  • Engage 65
  • Engage 75
  • Pro 9000 series (all models)
Plantronics (Poly)
  • Voyager Focus 2 UC
  • Voyager Focus UC
  • Voyager 4300 UC series
  • Voyager 6200 UC
  • Voyager 8200 UC
  • Voyager Free 60 UC series
  • Voyager 5200 UC & Office series
  • Voyager 5200 series
  • Voyager Legend
  • Blackwire 8225
  • Blackwire 5200 series
  • Blackwire 3300 series
  • Blackwire 3200 series
  • Calisto 3200/5200
  • Calisto 7200
  • Savi 8200 Office series
  • Savi 8200 UC series
  • Savi 7300 Office series
  • Savi 7200 Office series
Discover
  • Adapt 20
  • Adapt 30
  • D904 Wireless Office DECT Headset
  • D722U Over-Ear USB Wired Headset
  • D712U Dual Speaker USB Wired Headset
  • D312U USB Wired Headset
  • D713U USB Earpiece Headset
  • D711U Single Speaker Wired USB Headset
Leitner
  • Leitner LH240
  • Leitner LH240XL
  • Leitner LH245
  • Leitner LH245XL
  • Leitner LH250
  • Leitner LH250XL
  • Leitner LH255XL
  • Leitner LH270
  • Leitner LH275
  • Leitner LH280
  • Leitner LH370
  • Leitner LH375
  • Leitner LH380
Yealink

NOTE: Yealink T3 series phones are only compatible with the Yealink Headsets.

  • UH34 Dual/Mono
  • UH36 Dual/Mono
  • UH38 Dual
  • WH62 Dual/Mono
  • WH63 Convertible
  • WH66 Dual/Mono
  • WH67 (Requires Bluetooth dongle BT50 included with the headsets)
  • BH72 Dual
  • BH76 (Requires Bluetooth dongle BT51 included with the headsets)

NOTE: Using many wireless headsets in close proximity can cause interference.

Headset Integrations

The Vonage Business Desktop app now offers headset integration with both Jabra and Plantronics headsets.

JabraThe VBC Desktop app integration works with all supported Jabra headsets automatically.  There is no need to install any 3rd party software.
Supported call controls include: 
 
  • Answer
  • End Call
  • Reject
  • Hold
  • Resume
  • Redial
  • Mute/Unmute

    NOTE: Supported features vary by headset model.
Known Issues/Limitations:
 
  • Using the Hold function while a call is muted, unmutes the caller once the hold is released with some models.
  • For headset models that have a base (Jabra Pro 9000 series and Engage 75), call waiting does not work when using the answer button on the base.  The second call cannot be answered.  Use the answer button on the headset instead.
  • For MAC OS users, if the audio source is changed during a call, the call controls no longer work for the duration of the call
PlantronicsThe VBC Desktop app integration works with both the Voyager and Savi series Plantronics headsets.  Some features work by default (e.g. volume up/down and mute/unmute).  Enhanced call control features (e.g. the ability to answer/end calls) requires the installation of the Plantronics Hub app.

NOTE: The Hub app must be running for enhanced call controls to work.  If the Hub app is not running when the VBC desktop app is started, the VBC desktop app attempts to initialize the VBC Hub app.
  1. Install the app:
     
    1. Download the app from Plantronics.
    2. Install the app to the following directory:
       
      • MacOS: /Applications/Plantronics Hub.app
      • Windows: C:\Program Files (x86)\Plantronics\Spokes3G (this should be the default directory)
  2. Connect a headset:
     
    1. Start the Plantronics Hub app.
    2. Connect a supported headset (Savi or Voyager series).  The headset should appear within the app.
    3. In the app, go to Settings > General.
    4. Verify that Audio Sensing is set to On, and Default Phone Line is set to PC.
    5. Make sure the headset is set as the default audio device on the PC (not just the VBC app).
Headset Call Controls via WebHID

Vonage supports call controls using the WebHID protocol, which is supported by most major headset vendors. Call Controls should work with all headsets that adhere to the WebHID standard. The following Call Controls are available via WebHID:

  • Answer
  • Reject
  • Disconnect
  • Mute/Unmute

Jabra and Poly/Plantronics headsets are still supported via vendor-specific headset integrations.

NOTE: Customers should check in the headset documentation or consult the headset vendor regrading their support for WebHID. Some vendors may support WebHID in their newer models, but not the old, legacy ones.

Headset Connection Types

Phones can have different types of headset connections so it is important to review your headset manufacturer’s compatibility guide to ensure compatibility. 

To see which connection your phone uses, review the following:

PhoneConnection Type
Cisco 303, 502, 504, 514, 5252.5mm
GrandstreamRJ9
Panasonic TGP5502.5mm
Panasonic TPA 50 Handset2.5mm
Polycom 3312.5mm
Polycom 335, 450, 550, 650RJ9
Polycom 6000RJ9 and 2.5mm
Polycom VVX 300, VVX 310, VVX 400, VVX 410, VVX 500, VVX 600RJ9
Yealink T21 / T21P-E2RJ9
Yealink T42GRJ9
Yealink T46GRJ9
Yealink W52P2.5mm
Yealink W52H2.5mm
Troubleshoot Issues
One-Way or No Audio

If you experience issues with no audio or one-way audio, follow the steps below based on your operating system:

Windows
  1. Right-click the Speaker icon in the system tray (bottom right).
  2. Click Open Sound Settings.
  3. Verify the correct output device is selected in the Sound section.
  4. Verify the correct input device is selected in the Input section.
  5. Click the Sound Control Panel link in the same window.
  6. Click your speaker or headset in the Playback tab and then click the Properties button.
  7. Click the Advanced tab and then select the highest quality available (bit depth and sample rate) in the Default Format menu.
  8. Complete five successful calls to verify the issue has been resolved. If the issue persists, open a support ticket.
MacOS
  1. Click the Apple icon and then click System Preferences.
  2. Click Sound and then click the Output tab.
  3. Verify that the correct speaker or headset is set as the default option.
  4. Click the Input tab and verify that the correct microphone or headset is set as the default option.
  5. Complete five successful calls to verify the issue has been resolved. If the issue persists, open a support ticket.
Wrong Audio Device In Use

In the event the audio plays out of the incorrect output, or audio is recorded from the incorrect input, follow the instructions listed below:

Windows
  1. Open Control Panel. You can find this quickly by typing "Control Panel" into the Windows search bar.
  2. Open Hardware and Sound.
  3. Click Sound, then select Speakers or Headphones.
  4. Click Properties, then click the Advanced tab.
  5. Unmark Give exclusive mode application.
  6. Click OK.
  7. Click OK to exit.
  8. Close and relaunch the Vonage Meeting or Desktop App. If the issue persists, restart your computer.
MacOS
  1. Open System Settings > Sound.
  2. Confirm the applicable Output and Input devices are selected.
  3. Adjust Levels as needed.
  4. Go to System Settings > Privacy & Security > Microphone.
  5. Confirm Vonage Desktop and/or the web browser you are using have permission to use the microphone.
  6. Close and relaunch the Vonage Meeting or Desktop App. If the issue persists, restart your computer.
Desktop App
  1. Open Desktop App, then click Avatar/Initials (top-left).
  2. Click Settings and then Audio.
  3. Confirm Microphone and Speakers are set to System Default.
  4. Close and relaunch the Vonage Meeting or Desktop App. If the issue persists, restart your computer.
Realtek Issues

Realtek audio drivers may prevent headsets from working properly.

  • Turn off Windows Updates for hardware drivers.
  • Change the Realtek driver in Device Manager to Generic Windows.
Intel Smart Sound Issues with Jabra Headset

Intel Smart Sound driver may prevent Jabra headsets from working properly on Windows operating systems. Follow the instructions below to disable it:

  1. Disable the Intel Smart Sound driver:
     
    1. Open Device Manager. You can find this quickly by typing "Device Manager" into the Windows search bar.
    2. Expand the Sound, video and game controllers menu.
    3. Open Intel Smart Sound Technology for USB Audio by double-clicking on it.
    4. Select the Driver tab, then click Disable Device.
  2. Disable the Give Exclusive mode Application:
     
    1. Open Control Panel. You can find this quickly by typing "Control Panel" into the Windows search bar.
    2. Open Hardware and Sound.
    3. Click Sound, then select Speakers or Headphones
    4. Click Properties, then click the Advanced tab.
    5. Unmark Give exclusive mode application.
    6. Click OK.
    7. Click OK to exit.
Headset Disconnects in Windows 10
Open Support Ticket

Open a Case and include the following information:

  • Operating System type and version
  • Computer vendor and model
  • VBC Desktop App Version (click the Avatar/Initials (top left); version is at bottom of menu)
  • Model of Audio Device
Headset Manufacturer Support Contact Info
JabraWebsite: https://www.jabra.com/support
Phone Number: 1-866-697-8757
Plantronics (Poly)Website: https://support.hp.com/us-en/poly
Phone Number: 1-855-765-7878
LeitnerWebsite: https://www.leitnerheadsets.com/pages/support
Phone Number: 1-800-432-3738
YealinkWebsite: https://support.yealink.com/en/portal/home

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