1. Sign in to the Admin Portal.
2. Click Phone System, then click Extensions.
3. Hover over the targeted extension, then click the Pencil icon.
4. Click Devices, then click Add Device.
5. Complete the following fields:
    

   Device Name	Specifies an identifier for the device.
   Location	Select the site where the device is located.
   Emergency Services Locations	Select the address associated with emergency services for the device.
   Make	Select the manufacturer of your device.
   Model	Select the type of device.
   MAC Address	Enter the MAC Address, found on the label on the back or bottom of the phone. See Duplicate MAC Address Error if you receive an error message.

6. Click Save.
7. Connect the phone to the network and power it on. If it was already powered on, reboot it.
   
   NOTE: Your phone checks for available updates when it reboots. If an update is found, it can take up to 10 minutes to complete.
8. Verify that the extension number is displayed on the phone once the reboot is complete.
    

   If displayed...	Your phone is registered and ready for use.
   If not displayed...	Contact Customer Care toll free at 1300 10 81 84 for assistance.

Before you add phones to your extension, ensure your Account Administrator has made these devices available to you for use.

1. Sign in to the Desktop App.
2. Click the Avatar (initials at top left), then click Settings.
3. Click Devices, scroll down, then click Add A Device.
4. Complete the following fields:
    

   Device Name	Specifies an identifier for the device.
   Location	Select the site where this device is located.
   Emergency Services Location	Select the address associated with emergency services for the device.
   Make	Select the manufacturer of your phone.
   Model	Select the type of your phone.
   MAC Address	Enter the MAC Address, found on the label on the back or bottom of the phone. See Duplicate MAC Address Error if you receive an error message.

5. Click Save.
6. Connect your phone to your network and power it on. If it was already powered on, reboot it.
   
   NOTE: Your phone checks for available updates when it reboots. If an update is found, it can take up to 10 minutes to complete.
7. Verify that the extension number is displayed on the phone once the reboot is complete.
    

   If displayed...	Your phone is registered and ready for use.
   If not displayed...	Contact Customer Care toll free at 1300 10 81 84 for assistance.