Contact Customer Care at 1300 10 81 84 for assistance to add a Grandstream device to an extension.

1. Plug in and power on the ATA device.
2. Locate the indented RESET button between the power and ethernet port.
3. Use a paper clip or toothpick to press and hold the reset button for 10 seconds. Do not release the button until all 4 lights on the top of the ATA flash for 1-2 seconds.

This is an alternative method to reset the device and should only be used if the reset button does not work.
 

1. Identify the ATA's IP address using one of these methods:
   • Access the DHCP client list on the user's router.
   • Download and run a network scanning tool, such as SoftPerfect Network Scanner on the user's PC.
   • Plug in an analogue phone to phone Port 1 of the ATA and press *** (three stars). After hearing the greeting, press 02 to hear the IP address being recited.
2. Open a browser on a computer connected to your network.
3. Enter the phone's IP address into the address bar of your browser to access the ATA's login page.
4. Log in to the phone's web interface using the default password: admin 
   
   NOTE: Once your device is set up, your Vonage Business account number becomes the new password.

 

5. Click the Basic Settings tab at the top of the screen.
6. Locate Reset Type at the bottom of the screen and select Full Reset from the drop-down menu.
7. Click Reset, which will take 2-3 minutes to complete.