PBX SettingsPBX (Private Branch Exchange) is a virtual switchboard that controls several aspects of incoming and outgoing calls.
Forward Calls to a Phone NumberForward incoming calls to an outside phone number or any phone number or extension on your account.
Call Groups and Call QueuesCall Groups and Call Queues are services that help customers manage their employee resources to most effectively answer incoming calls.
Call Pick Up GroupsDial *97 to pick up an incoming call on any extension in the same group. Up to 50 Metered or Unlimited Extensions are allowed in a Call Pickup Group.
Set Up Extension Voicemail and GreetingsProvides steps to set up and manage voicemail settings and greetings for an Extension: Turn voicemail on or off, record greetings, and set other options such as PIN. You can also send an audio file of your voicemail messages to email.
Use Call Screening SettingsA collection of settings specify what you hear when you pick up a call for your extension. Use a single setting or combine two or all.
Call DashboardThe Call Dashboard lets you view real-time call information for your extension in the Desktop App.
Shared Line Appearance (SLA)Use Shared Line Appearance (SLA) to monitor status, and answer or place calls from your desk phone for selected extensions.
Business Continuity PreparednessIt is important to plan for business continuity in the event of office closures or other business interruptions. Vonage Business lets you communicate with customers and collaborate with colleagues on the go.
Call MonitoringCall Monitoring provides the ability to listen in on calls, “whisper” to the user being monitored, and “barge” into the call.
Follow MeFollow Me directs your incoming calls to ring up to five numbers in the sequence for the duration (10 to 60 seconds) that you specify.
Reporting And Analytics - Call GroupsCall Group Summary displays a visual representation of your call group(s) daily traffic so you can track incoming and outgoing calls.
Simultaneous RingUse Simultaneous Ring to direct incoming calls to ring up to five different numbers at the same time.
Do Not DisturbDo Not Disturb (DND) sends all incoming calls directly to voicemail without ringing your phone. You can manage this feature in the Admin Portal, Desktop App, or on your phone.
Vonage Desktop AppVonage Desktop App is our cloud-based application that is easy to install and extends the power and control of your phone system to your computer desktop.
