Apply settings for your users. A user must be assigned to an extension (see Manage Your Users) before you set their voicemail options.

To apply behavior for your own voicemail, use the Desktop App.

1. Sign in to the Admin Portal.
2. Click Phone System, then click Extensions.
3. Hover over the extension you want to manage, then click the Pencil icon.  
4. Click Voicemail to manage options.
5. Apply options for your users, then click Save.
   
   Options are divided into five categories: Voicemail Enabled / Disabled, Voicemail PIN, Send Voicemail to Email, Voicemail Greetings, and Exit Voicemail Options.
    

   Voicemail Enabled / Disabled

   Toggle Voicemail on or off.   To Enable Toggle to turn on. Set number of rings before call goes to voicemail. To Disable Toggle to turn off. Set number of rings before call disconnects.

   Voicemail PIN

   Set, update, or reset a forgotten PIN by email, immediately, or by bulk for multiple users.     Change Voicemail PIN Set by email and is the recommended option to update for your users.    Click Change Voicemail PIN. Confirm user, then click Send Email. If user has existing PIN, it remains in effect until reset with link. User receives a link to change by email. Link is one-time use and expires in 7 days. Set new PIN now Sets immediately and for use if you have a secure method to share PIN with your user.   Click Down Arrow next to Change Voicemail PIN. Select Set new PIN now. Enter PIN, then re-enter to confirm. Apply Bulk Edit Click Bulk Edit (top right) Select all or specific users to update. Click Change Voicemail icon (next to Cancel in banner).  Click Send Email(s). If users have an existing PIN, it remains in effect until reset with link. Users receive a link to change by email. Link is one-time use and expires in 7 days.

   Send Voicemail to Email

   Send an audio file (.mp3) of voicemail message to up to ten email addresses.   Mark option to Send Voicemail to Email. Enter up to ten email addresses separated by commas. Mark option to Delete Voicemail After Sending Email, if desired behavior. This removes the message from the voicemail box, not email.

   Voicemail Greetings

   Direct how callers are prompted to leave a message. Set the automated prompt or record/upload a custom greeting. A custom greeting can be used with or without the automated prompt. NOTE: If no greetings are set, and the automated prompt is not enabled, a brief pre-recorded message plays regardless. Use the instructions below to Play, Record, Upload, Download or Replace a greeting.   Mark Add an automated Voicemail prompt that plays to play a pre-recorded greeting with or without your custom greeting. Whether automated prompt is on or off, behavior differs if used with a custom greeting or not.   If Custom Greeting Used Automated Prompt On? Then... Yes Plays <Custom Greeting>, then plays the automated prompt: The person you are trying to reach is unavailable. Leave your message at the tone. Press Pound when finished. No Plays the <Custom Greeting> only. If No Custom Greeting Used Automated Prompt On? Then... Yes Plays an automated prompt only: The person you are trying to reach is unavailable. Leave your message at the tone. Press Pound when finished. No Plays an automated prompt only: Leave your message at the tone. Press Pound when finished. Choose greeting(s) to use, then follow instructions to Record and Upload Greetings.   Out of Office Notify callers of absence for a duration, whether a holiday, vacation, or even lunch hours.  Overrides Unavailable and Busy greetings. Unavailable Indicates person is occupied. Busy Notify callers of an active call. Name Announcement Record or upload name for use with Dial by Name for the Virtual Receptionist (Main Number). NOTE: The Virtual Receptionist option to Allow the caller to dial an extension directly by entering the extension number at any time must be enabled.

   Exiting Voicemail Options

   Enables caller to press 4 to exit from voicemail greeting and connect to a specified extension or outside phone number.  If this option is used, inform callers in custom greeting.   Mark Select an Extension. Choose an extension or add an outside phone number:   If Extension: Click Select menu, then choose an available extension. If Phone Number: Click Add Phone Number. Update fields in dialog, then click Add Number.

Use the following steps to apply options for your own extension.

1. Sign in to your Desktop App.
2. Click your Avatar/Initials (top left), then select Settings.
3. Click Voicemail (under Settings) to manage options.
4. Apply options, then click Save.
    

   Enable / Disable Voicemail	Toggle to turn on or off.
   Send Voicemail to Email	Mark option to Send Voicemail to Email. Enter email address.  Mark Delete After after Send to Voicemail, if desired. This removes the message from your voicemail box, not your email.
   Delete After Send to Email
   Play Automated Prompt	Mark Add an automated Voicemail prompt that plays to use a pre-recorded greeting with or without your custom greeting. If this option is not turned on and a custom greeting is not set, a default message plays regardless.
   Change Voicemail PIN	Click Change Voicemail PIN.  Enter PIN, then confirm.
   Greetings	Name Record or upload your name for use with Dial by Name for the Virtual Receptionist.  Busy Notify callers that you are on an active call. Unavailable Notify callers that you are occupied. Out of Office Notify callers that you are away, whether for a holiday, vacation, or even lunch.  Overrides your greetings for Unavailable and Busy.
   Exit Voicemail	Enables caller to press 4 to exit from voicemail greeting and connect to a specified phone number.  If you use this option, inform callers of this option in your custom greeting.   Mark Select a Number. Click menu to enter or select the phone number/extension to use.    Add Specify by type, enter phone number, then click Add.  Select Scroll to Your Numbers. Choose number, where Search is available.

Set, update, or reset a forgotten PIN by email, immediately, or by bulk for multiple users.

1. Sign in to the Admin Portal.
2. Click Phone System, then click Extensions.
3. Hover over the extension you want to manage, then click the Pencil icon.  
4. Click Voicemail, then scroll to Voicemail PIN.
5. Choose method to use.
    

   Change Voicemail PIN	Option is used to set by email, which is strongly recommended.   Click Change Voicemail PIN. Confirm specified user, then click Send Email. If user has an existing PIN, it remains in effect until reset with link. Click Save. User receives a link to change by email. Link is one-time use and expires in 7 days.
   Set new PIN now	Option applies an immediate PIN change. If used, use secure method to share.    Click Down Arrow next to Change Voicemail PIN. Select Set new PIN now. Enter PIN, then re-enter to confirm. Click Save.
   Apply Bulk Change	Option is used to set, update, or reset PIN by email for multiple users at once.    Click Bulk Edit (top right) Select all or specific users to update. Click Change Voicemail icon (next to Cancel in banner).  Click Send Email(s). If users have an existing PIN, it remains in effect until reset with link. Users receive a link to change by email. Link is one-time use and expires in 7 days.

1. Sign in to your Desktop App.
2. Click your Avatar/Initials (top left), then select Settings.
3. Click Voicemail (under Settings).
4. Click Change Voicemail PIN, enter PIN, then confirm. 
5. Click Save.

1. Press the voicemail key on your phone or dial *99 or *100.
2. Enter your Voicemail PIN, then follow instructions. 

1. Sign in to your Desktop App.
2. Click Voicemail.
3. Click a voicemail for options to Play or Download.

1. Sign in to Vonage Mobile App.
2. Tap the Voicemail icon.
3. Tap a message to Play.

1. Press the voicemail key on your phone or dial *99 or *100.
2. Enter your Voicemail PIN.
3. Follow instructions to delete messages. See Navigate Phone Keypad Options. 

1. Sign in to your Desktop App.
2. Click Voicemails.
3. Hover over a message and click the Trash icon.

1. Sign in to your Vonage Business Communications Mobile App.
2. Tap the Voicemail icon.
3. Swipe the message and click on the Trash icon.