Vonage Business Cloud AU Support

Vonage Business Communications Support

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Desktop & Plug-ins

  • VBC Web LauncherWeb Launcher is a built-in feature of the Vonage Business Communications (VBC) Desktop App and the Vonage Integration Suite (VGIS) that automatically opens a website when a call is placed or received.
  • Vonage MeetingsVonage Meetings is a free online meeting, video conference, and collaboration feature that gives you personal dial-in numbers and screen sharing capabilities.
  • Vonage for Microsoft TeamsVonage for Microsoft Teams, powered by Call2Teams™ is a product of Qunifi. It is a softphone application that integrates with the Vonage phone system. 
  • Vonage Integration Suite (VGIS) Config PortalAdministrators use the Config Portal to manage their productivity tools and account users on the Vonage Integration Suite (VGIS) platform. This includes Call/SMS activity, custom layouts and resources, and reports. Additionally, Configuration Tools control account-wide or per-user settings, contact syncs, and more.
  • Vonage Integration Suite (VGIS) SetupDescribes how to order and assign licenses. You must apply settings for certain tools before your users can access them.
  • Use Vonage Integration Suite (VGIS) MobileEach of your VGIS productivity tools is available in the Vonage Mobile App​​​​​ once you are assigned a license by your Administrator. 
  • Use Vonage Integration Suite (VGIS) WebThe VGIS Web platform is a browser extension that lets you manage contacts, related activities, and reporting for your productivity tools.
  • Use Vonage Integration Suite (VGIS) DesktopThe VGIS Desktop platform allows you to manage calls and activities for your productivity tools in the VBC Desktop App. 
  • Vonage Integration Suite (VGIS) GuideDirects you to the applicable resources for the Vonage Integration Suite (VGIS) based on your role and need.
  • Revert to Previous Vonage Desktop App VersionTo resolve performance issues caused by a recent update, click one of the following links to download and roll back to a previous version of the Vonage Desktop App.
  • Troubleshoot Desktop App IssuesDescribes how to troubleshoot common issues you may encounter with the Vonage Desktop Application installed on your computer.
  • Vonage Meetings Access NumbersInternational and domestic access numbers are available to host conference calls.
  • Vonage for ClioVonage for Clio supports a built-in feature that allows you to set a custom rate, flat rate, rate based on activity, and more.
  • Use Google Analytics with Custom TagsUse Google Analytics with a Custom Tag to track phone calls that result from visits to your website.
  • Reporting and Analytics - Call Quality
  • Reporting and Analytics - Company SummaryThe Company Summary presents a consolidated view of all call activity on your account.
  • Group ManagementSuper Users and certain Administrators can create groups to organize users and services like call queues, call groups, and call pickup groups, making call management and reporting easier.
  • System for Cross-Domain Identity Management (SCIM)The System for Cross-domain Identity Management (SCIM) API is a free Single Sign-On (SSO) add-on that enables automatic provisioning of User Profiles on an Identity Provider (IDP) into Vonage Business or other cloud-based applications.
  • VBC Applications CompatibilityDescribes Browser and Operating System requirements for VBC Applications.
  • VBC for SlackThe Vonage Business Communications (VBC) for Slack app boosts team productivity and collaboration by integrating Vonage Meetings.
  • Voicemail Audio to EmailThis feature emails you an MP3 audio file of your voicemail messages and is available at no cost.
  • Vonage Desktop App MSI installationSystem Administrators can use the Vonage Desktop App MSI to deploy the application on multiple computers or on a per-user basis.