Vonage Business Cloud AU Support

Vonage Business Communications Support

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Vonage Support

Desktop & Plug-ins

  • Previous Vonage Desktop App VersionsIn the event you experience issues with a recent update of the Vonage Desktop App, you can revert back to one of the previous versions.
  • Vonage Integration Suite (VGIS) - MobileVGIS Mobile integrates the VBC Mobile App with your productivity tools, allowing you to easily manage contacts, related activities, reporting, and more.
  • Vonage Integration Suite (VGIS) - DesktopVGIS Desktop seamlessly combines your productivity tools with our business services allowing you to easily manage activities related to your contacts directly in the VBC Desktop App.
  • Reporting and Analytics - Company SummaryThe Company Summary presents a consolidated view of all call activity on your account.
  • Group ManagementSuper Users and certain Administrators can create groups to organize users and services like call queues, call groups, and call pickup groups, making call management and reporting easier.
  • System for Cross-Domain Identity Management (SCIM)The System for Cross-domain Identity Management (SCIM) API is a free Single Sign-On (SSO) add-on that enables automatic provisioning of User Profiles on an Identity Provider (IDP) into Vonage Business or other cloud-based applications.
  • Troubleshoot Desktop App IssuesDescribes how to troubleshoot common issues you may encounter with the Vonage Desktop Application installed on your computer.
  • Use Google Analytics with Custom TagsUse Google Analytics with a Custom Tag to track phone calls that result from visits to your website.
  • VBC Applications CompatibilityDescribes Browser and Operating System requirements for VBC Applications.
  • VBC for SlackThe Vonage Business Communications (VBC) for Slack app boosts team productivity and collaboration by integrating Vonage Meetings.
  • Voicemail Audio to EmailThis feature emails you an MP3 audio file of your voicemail messages and is available at no cost.
  • Vonage Desktop App MSI installationSystem Administrators can use the Vonage Desktop App MSI to deploy the application on multiple computers or on a per-user basis.
  • Vonage for Microsoft TeamsVonage for Microsoft Teams, powered by Call2Teams™ is a product of Qunifi. It is a softphone application that integrates with the Vonage phone system. 
  • Vonage® Integration Suite (VGIS) - WebVGIS Web is a browser extension that seamlessly combines our business services with your productivity tools allowing you to easily manage contacts, related activities, reporting, and more. Some of our customers also use VGIS Web as a CRM without linking any productivity tools.
  • Vonage Meetings Access NumbersInternational and domestic access numbers are available to host conference calls.
  • Vonage MeetingsVonage Meetings is a free online meeting, video conference, and collaboration feature that gives you personal dial-in numbers and screen sharing capabilities.
  • Waiting Rooms for Vonage MeetingsThe Waiting Room feature for Vonage Meetings, when enabled, places attendees in a virtual waiting room as they join and requires approval from the host to enter the meeting.