1. Sign in to the Admin Portal.
   
   To prepare for the setup of your PBX/Domain and Users, open a spreadsheet to capture the following information for each user you set up in the next steps.
    
   • First Name / Last Name of the user assigned
   • Phone Number Assigned
   • SIP / Authorization ID
   • SIP Password
   • Registrar / Proxy
2. Add a device (phone) for each licensed Microsoft Teams user.
    
   1. Click Phone System, then click Extensions.
   2. Hover over the extension you want to manage and click the Pencil icon.
   3. Click Devices and then click Add Device.
   4. Complete the following fields.
       

      Active	Mark to indicate the device is ready for use.
      Device Name	Enter Microsoft Teams.
      Provisioning Model	Select Other.
      MAC Address	Leave blank.
      E911 Location	Select the E911 location for the device
      SIP/Authorization ID	Populated automatically
      SIP Password	Enter a standard password.

   5. Click Save.

Your Account Owner (Call2Teams Admin) receives an invitation email. The Account Owner must have global admin access to the Microsoft Office 365 tenant to configure the PBX and Domain in the Call2Teams portal.

With two Microsoft Office 365 licenses, your domain setup is easier. These licenses are required for a few hours and can be removed or re-assigned afterward. If you only have one license, the setup process takes longer.

Watch the Configure Call2Teams for PBX video for an overview of setting up services.

1. Receive Your Call2Teams Account email invite and click Accept Invitation 
2. Sign in to Call2Teams Portal with your global admin credentials for Microsoft Office 365. 
3. Click the Services tab, and then click the PBX tab. 
4. Choose Vonage Business Communications from the menu and complete the following:
    

   ServiceName	Defaults to Vonage Business Communications PBX.  If you have more than one Registrar/Proxy, you can update this name to include the location as a unique identifier.
   Country	Choose Australia.
   Registrar/Proxy	Enter the Registrar/Proxy for your users.  If you have more than one Registrar/Proxy because your users are on different Vonage accounts, create a separate PBX in the Call2Teams Portal for each location/account. The Service Name can be updated to include the location.
   SIP Proxy	Copy the Registrar/Proxy.
   Expiry (seconds)	Leave blank.
   Protocol	Defaults to UDP.
   Encrypt Media	Defaults to No.

   
   Example:
   
   
5. Click the Teams tab, make certain Enable Sync is marked, then click Enable Service.
   
   
    
6. Sign in to Microsoft Office 365 when prompted. Once signed in, you will receive two or three pop-ups requesting that you allow permission to sync to the Microsoft Office 365 account. 
   
   IMPORTANT: If you do not sign in with the correct credentials, you can inadvertently authorize changes to the incorrect Microsoft Office 365 tenant.
7. Click Accept when prompted for permissions as explained in the previous step. 
   
   The sync adds special domains to the Microsoft Office 365 account and activates them for voice. To complete this automatically, you must have at least one spare license. If a spare license is not available, you will be prompted to complete the activation of the domains manually. 
   
   While services are applied, the Sync Now button occasionally turns blue. Once complete, the Sync button shows a green checkmark. You can now add your users. 

1. Click the Users tab in the Call2Teams Portal and then click Sync Now.
   
   Once complete, your Microsoft Office 365 users are imported into Microsoft Teams.
2. Click Select a User and the added user, update with the SIP details you captured, then click Add. Repeat this step for each additional user you want to add.
   
   If your user is not found, confirm they have the Microsoft Phone System license add-on enabled or an E5 license.
    

   Phone Number	Enter the phone number in international format (for example +17325551212).
   SIP User Name	Enter SIP / Authorization ID
   Auth Username	Copy SIP Username.
   Password	Enter SIP Password.

When an account is activated, an Account Owner (Call2Teams Admin) is created. This Account Owner can change permissions and add additional admins. If the targeted admin does not exist on the account, you must add as an additional user (license) beforehand. 

1. Sign in to the Call2Teams Portal. 
2. Click the Account tab (top) and then click +Invite Administrative User.
3. Enter the Email, First Name, and Last Name of user, then go to Roles section and select the applicable access:
    

   Account Owner	View and update account and user settings. Send admin invitations.
   Service Contributor	Act as Account Owner on client accounts.
   Service Viewer	View services and users.

4. Click Invite. An automated invite is sent. The user must click Accept Invitation and then follow instructions to access and use the Call2Teams Admin portal. 

Contact Us to add additional users to your Vonage account and Call2Teams Portal. Once added, an Account Owner (Call2Teams Admin) can set up the user as follows:

1. Add SIP Device to Admin Portal Vonage account for user. 
2. Sign in to Call2Teams Portal.
3. Click the Users tab in the Call2Teams Portal and then click Sync Now.
   
   Once complete, your new users are imported into Microsoft Teams.
4. Click Select a User and the added user, update with the SIP details you captured, then click Add. Repeat this step for each additional user you want to add.
   
   If your user is not found, confirm they have the Microsoft Phone System license add-on enabled or an E5 license.
    

   Phone Number	Enter the phone number in international format (for example +17325551212).
   SIP User Name	Enter SIP / Authorization ID
   Auth Username	Copy SIP Username.
   Password	Enter SIP Password.

While you can remove users in the Call2Teams Portal this does remove the user license from the Microsoft Teams service. Instead, you must Contact Us to avoid further charges for this user. 

1. Sign in to the Call2Teams Portal.
2. Navigate to the Users tab and locate the user to remove.
3. Click the arrow next to the user name to expand details, then click the Trash icon (bottom left) to remove.