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VBC for Slack

Updated: 4/19/2024 12:56 AM

The Vonage Business Communications (VBC) for Slack app boosts team productivity and collaboration by integrating Vonage Meetings. With this integration, you can start or join a meeting in any Slack channel/direct message that includes at least one other member of your organization.

Install VBC for Slack

The Slack Administrator must download and install the app, then make it available to users in the workspace.

Download / Install
  1. Go to the Slack marketplace for your organization.

    https://<your-slack-org>.slack.com/apps
  2. Search for Vonage Business Communications, then click Add to Slack.
Add to Workspace
  1. Open Slack and click your workspace name (upper left). 
  2. Select Settings & administration from menu, then click Workspace settings.
  3. Go to Calls, click Expand, then under Allow phone number calls in Slack, mark Vonage Business Communications.
  4. Click Save.

    Vonage Business Communications is added as an option under the Phone icon in all channels/direct messages that include at least one other member.
Start and Join Vonage Meetings

You can start or join Vonage Meetings in all channels/direct messages that include at least one other member of your organization. These meetings are logged as a part of the history in the channel/direct message where the meeting was initiated.

Start Meeting
 
From Phone Icon
  1. Click the Phone icon (upper right), then select Vonage Business Communications.

    A popup indicates the number of users invited. 
  2. Click Start Call.

    A new browser window opens, where you are prompted to apply settings for your microphone and camera.

    NOTE: It is important to start the meeting as the Owner to use features such as recordings. If you are prompted to enter your name (non-Owner), make sure you are signed into the browser version of app.vonage.com and that it uses the same browser type launched by Slack. You can then re-launch..
From Slash (/) Command
  1. Enter the following command in any channel/direct message:

    /vbc meet

    A popup presents you with a form.
  2. Mark Post to current channel to include location where you initiated the request.

    If a description is specified, this is also included in the post. 
  3. Complete remaining fields, then click Create.
     
    Share with usersSelect other users to invite.
    Post in channelsSelect other channels to post meeting request.
    DescriptionAdd a brief description of meeting purpose. 
    NOTE: It is important to start meeting as the Owner to use features such as recordings. If you are prompted to enter your name (non-Owner), make sure you are signed into the browser version of app.vonage.com and that it uses the same browser type launched by Slack. You can then re-launch..
Join MeetingClick Join, then adjust camera and microphone settings.

The meeting opens a new browser window. If you are prompted to enter your name (Guest), make sure you are signed into the browser version of app.vonage.com and it uses the same browser type launched by Slack so that you can have an authenticated experience. 
View Meeting Details

Impromptu meetings that you start or join in Slack are logged as a part of the history in the channel/direct message where the meeting was initiated. However, if needed, you can also access details of other Vonage Meetings you started or attended outside of Slack.

  1. Open Slack and under left navigation panel, click Apps.
  2. Select Vonage Business Communications to return the following:
     
    • Meeting ID / Name of Owner (initiator of meeting)
    • Time Initiated / End time / Meeting Length
    • Attendees (hover over each to see names)
Want More Info?

Can I use the Slash command (/vonage) to start a meeting?
Your organization can deploy multiple Slack apps delivered by Vonage. By Slack behavior, /vonage opens the latest app that was installed. To ensure you start Vonage Meetings, use /vbc meet. 

Why am I missing controls for the Vonage Meeting I started?
It is important to join as the Owner to use features such as meeting recordings. If you are prompted to enter your name (non-Owner), make sure you are signed in to the Desktop App that uses the same browser type launched by Slack, then re-launch. 

Attendees can have the same experience, where they will join as Guest if they are not signed into the Desktop App in the same browser type launched by Slack. 

Can I specify a time slot for a Vonage Meeting in Slack?
No. This functionality is designed to set up an unscheduled Vonage Meeting in a channel/direct message that has at least one other member of your organization. It lets you quickly collaborate with team members on topics that need immediate resolve. 

How do I initiate a VBC audio call now?
We are refreshing the VBC audio call functionality but stay tuned for the return! 

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