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VBC Web Launcher

Updated: 5/28/2026 4:43 AM

Web Launcher is a built-in feature of the Vonage Business Communications (VBC) Desktop App and the Vonage Integration Suite (VGIS) that automatically opens a website when a call is placed or received. By including the caller's phone number (or other call details) as a URL parameter, the correct web page — such as a customer record page — can be displayed before the call is answered.

Web Launcher is a no-code solution that requires no API credentials or custom development. Any website or CRM with a web-based interface and a searchable URL that supports call data parameters can be configured using the steps below.

Before You Begin

Confirm the following before setting up Web Launcher:

  • The website or database you want to search has a web-based interface.
  • The website supports a searchable URL that accepts call data (such as a phone number, name, or call ID) as a parameter.

    Example: https://mycrm.example.com/search?phone={{phoneNumber}}
  • You are signed in to the website you want to launch.
Set Up Web Launcher

Web Launcher can be configured in two places, VBC Desktop App or Vonage Integration Suite (VGIS), depending on the platform you use. Both options use the same URL tag format and produce the same screen pop result — the difference is where you configure it and what additional controls are available.

Option 1: VBC Desktop App

Web Launcher is built directly into the VBC Desktop App and can be configured by any user — no VGIS license or CRM integration is required. This is the quickest path for a basic screen pop.

  1. Sign in to the VBC Desktop App (or go to app.vonage.com).
  2. Click your Avatar / Initials (top-left) and select Settings.
  3. Click Web Launcher.
  4. Enter the website URL, including a variable tag where you want the call data inserted; see Available Tags below for the full list of supported variables.
  5. Click Save.

    NOTE: Web Launcher configured in the VBC Desktop App is set up per-user; each user must configure it individually in their own Desktop App settings.
Option 2: VGIS (Web or Desktop)

If you are using the Vonage Integration Suite (VGIS), Web Launcher can also be configured from within the VGIS Panel. This option provides additional controls, such as choosing when the URL opens and adding a quick-access Links icon to the Contact Activity window.

  1. Open the VGIS Panel.
  2. Go to Settings (Global Settings).
  3. Locate Web Launcher and click the Gear icon.
  4. Click Web Launcher Sites, then click ADD.
  5. Enter a Name for your query (for your reference).
  6. Enter the URL for the website, including a tag where you want the call data inserted. 
    • The tag is added next to the URL in braces {{ }}.
    • See Available Tags below for the full list of supported variables.
  7. Click Validate to confirm the URL string is valid.
  8. Select When you want the website to open (for example, on an inbound call, outbound call, or both).
  9. Optionally, mark the checkbox to add a Links icon (lower-left) in the Contact Activity window for quick access.
  10. Click SAVE. 

    NOTE: Administrators can enable or disable Web Launcher account-wide for all users via the VGIS Config Portal under Account User Features.
Available Tags

Use the following tags within your URL to dynamically insert call information:

TagDescriptionAvailable In...
Phone NumberThe caller's phone numberVBC Desktop App and VGIS
Phone Number without Country CodeThe caller's phone number, country code removedVBC Desktop App only
Caller IDThe caller ID nameVBC Desktop App only
Date TimeDate and time of the callVBC Desktop App only
Call DirectionInbound or OutboundVBC Desktop App and VGIS
Call IDThe unique call IDVBC Desktop App and VGIS
Call TagThe call tag (if applied)VBC Desktop App and VGIS
NameThe contact name (if matched)VGIS only
Service ProviderThe service providerVGIS only
Call StatusThe status of the callVGIS only
Sample Web Launcher URLs

The following are examples of how Web Launcher can be used to automatically search a website using call data:

Search a CRM by phone number (inbound screen pop):
https://mycrm.example.com/search?phone={{phoneNumber}}
Open Salesforce and search by phone number:
 https://cs51.salesforce.com/search/SearchResults?searchType=2&str={{phoneNumber}}
Open LinkedIn and search by contact name:
https://www.linkedin.com/search/results/all/?keywords={{name}}
Open Facebook and search by contact name:
https://www.facebook.com/search/top/?q={{name}}&epa=SEARCH_BOX

Access Web Launcher During a Call

Once configured, Web Launcher opens automatically based on the trigger you selected during setup.

NOTES:

  • You must be signed in to the website you want to launch for it to open correctly.
  • Web Launcher is available via the VBC Desktop App (no VGIS required) and via VGIS Web and VGIS Desktop.
  • Web Launcher opens the URL in a browser tab. It is not embedded within the CRM UI.
  • Multiple Web Launcher sites can be added, and you can control when each one opens (inbound, outbound, or both).
  • Administrators can enable or disable Web Launcher account-wide for VGIS users via the VGIS Config Portal under Account User Features.



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