Vonage Business Cloud AU Support

Vonage Business Communications Support

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Vonage Support

Phone Setup

  • Panasonic Phone SetupPanasonic phones purchased from Vonage Business are delivered and are ready for use. A Factory Reset is only required if the phone was used with a prior service provider.
  • Preferred PhonesFor a phone to work with your Vonage Business services, it must be a SIP (session initiated protocol) capable phone.
  • Telephone Keypad CodesVonage Business offers keypad codes for checking voicemail, blocking caller ID, dialing an international number, and logging in to a call queue.
  • Grandstream HT801 ATA SetupThe Grandstream HT801 is an Analog Telephone Adapter (ATA) that allows analog phones to be used with Vonage.
  • Add a Phone to an ExtensionSuper Users and Account Admins can request adding phones to an extension on the account.
  • Yealink Phone SetupYealink phones that are purchased from Vonage will be sent to you fully provisioned or set up and ready to use.
  • Panasonic TGP600 Phone SetupPanasonic phones that are purchased from Vonage Business will be sent to you fully provisioned, or set up, and ready for use.
  • Polycom VVX Series Phone SetupPolycom VVX Series IP phones purchased from Vonage Business are sent to you fully provisioned, or set up, and ready for use.
  • Firmware Updates on Polycom PhonesBeginning Wednesday, April 6, 2022, Vonage will be performing incremental updates for customers utilizing previous versions of Polycom Firmware.
  • Polycom Expansion Modules (Sidecars)Compatible Polycom expansion modules/consoles or sidecars with Vonage phones.
  • Update Device SIP PasswordsDescribes how to update SIP passwords on your devices and softphones to secure your VoIP communications.