Network Quality ToolYour Vonage Business services are dependent on the Internet. The quality of your connection and the speed at which information can be exchanged is critical to your network performance. Quality metrics like latency, jitter, and packet loss measure the accuracy, completeness, and success of information that is sent and received over your connection.
Bandwidth and VoIPBandwidth is a measure of how much data your connection can transfer at one time. A lack of bandwidth can negatively affect the sound quality of your Vonage service.
Bridge ModeBridge mode converts your router to be used as a modem only.
Firmware Updates on Polycom PhonesBeginning Wednesday, April 6, 2022, Vonage will be performing incremental updates for customers utilizing previous versions of Polycom Firmware.
Network RestartA network restart is one of the most simple, yet most effective, troubleshooting tools. Use this technique when all phones on the network are affected, and particularly when the issue started suddenly.
Port ForwardingPort forwarding allows unsolicited connections to be made from the internet to a device on the internal network.
Test Your Internet ConnectionUse the Vonage VoIP Quality Test to determine if your internet connection will support Vonage service.
Troubleshoot Desktop App IssuesDescribes how to troubleshoot common issues you may encounter with the Vonage Desktop Application installed on your computer.
