The functionality described here is being rolled out to accounts gradually over time. It is expected to be available to all customers by early April 2025.

You can view the auto-provisioning and registration of devices on your account to assist with isolating connectivity issues. 

Only the Super User, Account Administrators, and User Administrators can view these details. 

1. Sign in to Admin Portal.
2. Click Phone System, then Devices.
3. Click Advanced Filters.
4. Select all or specific locations.
5. Under Show, mark Registration | Provisioning Status.
6. (Optional) mark other options such as:
    
   1. Only show unassigned devices
   2. Softphones
   3. Desktop/Mobile
7. Click Apply.
8. Two additional columns will appear with the Provisioning and Registration status icons (defined below).
9. The default view is All Statuses, but you can narrow down to a specific status using the dropdown menu that appears.
   
   Devices generally register at least every 5 minutes and check for provisioning updates every 24 hours. 
   
   Device Registration Icon Descriptions
    

   Green	Last registration < 10 minutes ago.	Registering successfully
   Yellow	Last registration within 1 hour	Possible registration issue
   Red	Last registration over 1 hour	Registration issue
   Grey	Never registered	Not registered

   
   
   Provisioning Icon Descriptions
    

   Green	Last provisioning  check < 24 hours	Auto-provisioning successfully
   Yellow	Last provisioning check1 to 3 days ago	Possible auto-provisioning  issue
   Red	Last provisioning check more than 3 days ago	Auto-provisioning issue
   Grey	Never auto-provisioned	Not auto-provisioned

   
   NOTE: Multiline devices display one provisioning indicator per device and one registration per line.