Add a Phone to an ExtensionSuper Users and Account Admins can request adding phones to an extension on the account.
Network RestartA network restart is one of the most simple, yet most effective, troubleshooting tools. Use this technique when all phones on the network are affected, and particularly when the issue started suddenly.
Networking GuidelinesYour required network setup and equipment includes a high-speed Internet connection, a modem, a router, and digital VoIP phones. A switch is also needed, depending on how many of your employees are using the service.
Network Equipment CompatibilityYour Vonage services are designed to work with most routers/firewalls but in some instances, some changes may be required to your settings support voice traffic.
Preferred PhonesFor a phone to work with Vonage Business’ service, it must be a SIP (session initiated protocol) capable phone.
Headset CompatibilityHeadsets are a great way to free up both hands while on a call so you can be more productive.
Set Up Netgear RoutersNetgear routers purchased from Vonage Business are delivered and ready for use. If you purchased the device from a third party, SIP ALG must be disabled.
Yealink Phone SetupYealink phones that are purchased from Vonage will be sent to you fully provisioned or set up and ready to use.
