Netgear routers purchased from Vonage Business are delivered and ready for use. If you purchased the device from a third party, SIP ALG must be disabled.
Devices that have been certified by Vonage are guaranteed to work with your Vonage service and can be purchased from a retailer. Certified Netgear routers include:
Netgear Model | Firmware Version |
R6220 | V1.1.0.86_1.0.1 |
R6400 | V1.0.3.66_10.0.50 |
R7000P (Nighthawk) | V1.0.9.64_10.2.64 |
R8000P (Nighthawk) | V1.0.3.54_1.1.3 |
WNR3500L | V1.2.2.3 |
The following steps apply to any Netgear device, but it is recommended that you purchase a certified model if you continue to experience issues.
NOTE: The WAN port must be connected before you can sign in to the router.
Username | admin |
Password | password |