User types are set by your Super User, Account Administrator, or User Administrator.
- All user types can access the Desktop App to manage their extension.
- Super Users and certain Administrators can manage their users in the Admin Portal. See Manage Your Users for details.
Super User
A single Super User is allowed and assigned when Vonage service is purchased, where this role can.
- Add, manage, and remove all user types.
- Add and manage all features/services for the account.
- Activate or cancel the account.
Account Administrator
An Account Administrator is assigned by the Super User; multiple Account Administrators are allowed, where this role can:
- Add, manage, or remove End Users and other Administrator types (Billing, Call Queue, Call Queue Reporting, Reports, User).
- Add and manage most features/services on the account.
- Create and manage Company Call Recordings, if authorized by the Super User.
Other Administrators (Billing, Call Queue, Call Queue Reporting, Reports, User)
Billing Administrator
A Billing Administrator is assigned by the Account Super User, Account Administrator, or User Administrator. They can make payments, view billing history, and manage payment methods.
| Admin Dashboard |
- View System Status.
- Send Feedback.
- View Recommended Products.
|
| Store | View available products/services only |
| Billing |
| Billing History |
- View Billing and Order History.
- Make a Payment.
| | Payment Info |
- View Payment Information.
- Update Payment Method.
|
NOTE: Manage Services is not available for this user type. |
| Reports |
- Manage My Calls reports.
- Manage Call Queue reports, if applicable.
|
Call Queue Administrator
A Call Queue Administrator is assigned by the Super User, Account Administrator, or User Administrator. They can manage call queues and company recordings.
| Admin Dashboard |
- View System Status.
- Send Feedback.
- View Recommended Products.
|
| Store | View available products/services. |
| Phone System | View and manage:
- Call Queues
- Company Recordings
- Call Monitoring
NOTE: The option to automatically purchase additional storage is not available. |
| Reports |
- View My Calls reports.
- View and save Call Queue reports, if applicable. All saved reports can be viewed later.
|
Call Queue Reporting Administrator
A Call Queue Reporting Administrator is assigned by the Account Super User, Account Administrator, or User Administrator. They can manage call queues and company recordings, as well as access reports.
| Admin Dashboard |
- View System Status.
- Send Feedback.
- View Recommended Products.
|
| Store | View available products/services. |
| Phone System | View and manage:
- Call Queues
- Company Recordings
- Call Monitoring
NOTE: The option to automatically purchase additional storage is not available. |
| Reports | View the following reports:
- Saved Reports
- My Calls
- All Calls
- Company Summary
- Users
- Call Queues, if applicable
- Call Groups, if applicable
- Meetings
- Call Quality
|
Reports Administrator
A Reports Administrator is assigned by the Account Super User, Account Administrator, or User Administrator. They can view all reports on the account.
| Admin Dashboard |
- View System Status
- Send Feedback
- View Recommended Products
|
| Store | View available products/services only. |
| Reports | View the following reports:
- Saved Reports
- My Calls
- All Calls
- Company Summary
- Users
- Call Queues, if applicable
- Call Groups, if applicable
- Meetings
- Call Quality
|
User Administrator
A User Administrator is assigned by the Account Super User or an Account Administrator. They can manage specific users and extensions for the account.
| User Types | Add, manage, and remove the following user types:
- End User
- End User - No Dashboard
- Billing Administrator
- Call Queue Administrator
- Reports Administrator
|
| Admin Dashboard |
- View System Status.
- Send Feedback.
- View Recommended Products.
- Manage Users.
- Manage Extensions.
|
| Phone System |
| Account Summary | View and edit extensions. | | Users | Add, edit or delete allowed User Types. | | Extensions |
- Edit extensions and devices.
- Reset extensions.
| | Devices | Manage devices for Hoteling. | | Lines Appearance | Edit or delete line appearance entries. | | Phone Numbers |
- Remove From Use.
- Change Caller ID.
- Change Custom Tag.
- Update Call Continuity Service.
|
|
| Store | View available products/services only. |
| Billing | Access Manage Services only. |
| Reports |
- View My Calls reports.
- View Call Queue reports, if applicable
|
End User / End User No Dashboard
| End User | Manage settings for their extension only in the Desktop App. |
| End User No Dashboard | Manage settings for their extension only in the Desktop App; does not have access to the Call Dashboard. |
