Call Flip lets you send a call from one device to another without interrupting the call. You can only flip a call to other devices assigned to the same extension.
Use one of the following options to flip a call from the Business Cloud Mobile App. Once the call flips, the call on the mobile app ends.
|To Physical Phone||
|To Desktop App||
To continue a call from a desk phone or the Desktop App, open the Business Cloud Mobile App and tap the call flip icon (top right) on the Keypad screen.
If a call is unable to be flipped, one of the following messages plays:
|3-Way Call||More than one active call is on the extension, unable to flip call.|
|On Hold||There is a hold on the active call, unable to flip the call.|
|On Conference Call||We are unable to flip your call at this time.|
|Call Being Monitored||There no active call on the extension, unable to flip the call.|