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Call Flip

Updated: 12/31/2019 5:38 AM

Call Flip lets you send a call from one device to another without interrupting the call. You can only flip a call to other devices assigned to the same extension.

Flip to Physical Phone

To continue a call on a desk phone, pick up the handset and then dial *44 to flip the call to the phone.

Flip to Desktop or Mobile App

Desktop App

  1. Sign in to the Desktop app.
  2. Click Calls and then click the Call Flip icon Call Flip.

Mobile App

  1. Sign in to the Mobile app.
  2. Tap the Keypad icon and then tap the Call Flip icon Call Flip.

Additional Information

If a call is unable to be flipped, a specific message plays:

Scenario:Message:
3-Way CallMore than one active call is on the extension, unable to flip call.
On HoldThere is a hold on the active call, unable to flip the call.
On Conference CallWe are unable to flip your call at this time.
Call Being MonitoredThere no active call on the extension, unable to flip the call.

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