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Set Password and Username

Updated: 4/2/2020 2:47 AM

Your username is assigned when you are added as a new user to Vonage® Business services. Once added, you must set your own password and set up a secret question.

  • Your username and password provide you access to your Online Account to manage your features and settings.
  • Your secret question is used if you forget your password so that you can attempt a password reset on your own. 

Manage Passwords and Secret Question

All users can change their own password and the answer to their secret question if signed in to Online Account. If you do not remember your password or answer to secret question, see Reset a Forgotten Password.

Change Your Own Password and Secret Question
Super User /
Account Administrators
  1. Sign in to the Admin Portal.
  2. Click Phone System and then click Users.
  3. Hover over your username and click the Pencil icon. The Basic Info page is displayed.
     
    Password:Enter a new password and then re-enter to confirm.
    Secret Question:Select a question from the menu and then enter the answer. 
  4. Click Save.
End Users
  1. Sign in to your Online Account.
  2. Click the Avatar Avatar icon and then click Settings. The Profile Settings page is displayed.
     
    Password:
    1. Scroll to Change Password
    2. Enter a new password and re-enter to confirm.
    Secret Question:
    1. Scroll to Secret Question/Answer.
    2. Select a question from the menu and then enter the answer. 
  3. Click Save.
 

Password Requirements:

  • Must be different from the previous five passwords.
  • Must contain 8-50 characters (including 3 out of 4 of the following: UppercaseLowercaseNumbers and Special Characters).
Reset a Forgotten Password

If you do not know the answer to your secret question, you must contact your Account Administrator to reset your password. Account Administrators can reset forgotten passwords for End Users and non-Account Administrators. Only the Super User can reset for Account Administrators. 

Super User /
Account Administrators
  1. Sign in to the Admin Portal.
  2. Click Phone System and then click Users.
  3. Hover over the username to reset and then click the Key icon.

    A reset password link is sent to the email address associated with the username.
  4. Update your password. We strongly advise you to update your Secret Question/Answer once you are signed in to your Online Account again.
All Users
  1. Go to your Online Account and then click Forgot your password.
  2. Enter your Vonage Username and then click Submit.
  3. Click Submit again.

    A reset password link is sent to the email address associated with the username. 
  4. Update your password. We strongly advise you to update your Secret Question/Answer once you are signed in to your Online Account again.
Manage Usernames
Change a Username

Only the Super User and Administrators can change the username of any user in the Online Account and this includes their own. If you do not remember your username, see Recover a Forgotten Username

  1. Sign in to the Admin Portal.
  2. Click Phone System and then click Users.
  3. Hover over the user, then click the Pencil icon. 
  4. Update the Username as needed and inform the user.
  5. Click Save.
Recover a Forgotten Username

The Super User and Administrators can recover a username for all users when signed in to Online Account.

Super User /
Account Administrators
  1. Sign in to the Admin Portal.
  2. Click Phone System and then click Users.
  3. Locate the user and view the User Name column.
All Users
  • Check your email for the New User Information, which you received from donotreply-vb@vonage.com when your account was created.
  • Request that your Administrator recover your username.
 

     

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