Vonage Business Cloud AU Support

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Vonage Support

Password Assistance

Updated: 8/13/2019 2:11 AM

You can change or reset your Vonage Business password in your Online Account.

All passwords are encrypted for your security and must meet the following requirements:

  • Must be different than any of the previous 5 passwords
  • Contain between 8 and 50 characters
  • Contain an upper case character
  • Contain a lower case character
  • Contain a number (ex. 7)
  • Contain a special character (ex. $)

The Super User and Administrators can reset passwords for any user on the account. End Users can only change their own password.​

Change Your Password

    Change by Super User or Administrator

    1. Sign in to the Admin Portal.
    2. Click Phone System and then click Users.
    3. Hover over your username and click the Pencil icon.
    4. Go to Password and type your new password.
    5. Click Save.

    Change by End User

    1. Sign in to your Online Account.
    2. Click the Avatar (top left), then click Settings.
    3. Go to Username/Password and type your new password.
    4. Click Save.
    Change Username
    1. Sign in to the Admin Portal.
    2. Click Phone System and then click Users.
    3. Hover over the user you want to modify and click the Pencil icon.
    4. Go to Username and make changes.
    5. Click Save.
    Reset Password

    Reset by Super User or Administrator

    The Super User and Administrators can reset an End Users password, however, only the Super User can reset an Administrator's password.

    1. Sign in to the Admin Portal.
    2. Click Phone System and then click Users.
    3. Hover over your username and click the Key icon.

    The system automatically generates a temporary password and sends it to the email address associated with your username.

    Reset Own Password

    1. Go to your Online Account and click Forgot your password.
    2. Enter your Vonage Username and click Submit.

      NOTE: If you do not remember the answer to your security question, Contact Us for assistance. 
    3. Click Submit again.

    The system automatically generates a temporary password and sends it to the email address associated with your username.

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