1. Sign in to the Desktop App.
2. Click your Avatar/Initials (top left), select Settings, then click Security.
    

   Password	Scroll to Change Username and Password.  Click Update Password​​​. Enter your current password. Enter a new password, then re-enter to confirm. Click Update. On success, you are signed out of all active sessions. This is also true if you enter the wrong password five times.
   Secret Question	Scroll to Secret Question/Answer. Select a question from the menu and then enter the answer.  Click Save.

1. Tap the Avatar/Initials (upper left) to open the Home menu.
2. Tap Settings, then tap Profile.
3. Tap Security, then tap Password.
4. Enter the current password
5. Enter a new password, confirm the password, and then tap Update Password.
   
   On success, you are signed out of all active sessions. This is also true if you enter the wrong password five times.  

Admin Portal
(Super Users /
Account Administrators)

1. Sign in to the Admin Portal.
2. Click Phone System and then click Users.
3. Hover over your username and click the Pencil icon. 
4. Click Security (left navigation).
    

   Password	Click Update Password. Enter your current password. Enter a new password, then re-enter it to confirm. Click Update.  On success, you are signed out of all active sessions. This is also true if you enter the wrong password five times.
   Secret Question	Select a question from the menu and then enter the answer.  Click Save.

Password Requirements:

• Must be different from the previous five passwords.
• Must contain 12-50 characters (including 4 out of 4 of the following: Uppercase, Lowercase, Numbers, and at least one Special Character from the following:, !, @, #, $, %, ^, &, *, ?, _, ~).

1. Go to the Desktop App, then click Login.
2. Enter your Vonage Email Address or Username, then click Continue.
3. Click Need Help Logging in? (below the Password field).
4. Enter your Vonage Username, then mark the box I am not a robot to confirm.
   
   A reset password link is sent to the email address associated with the username. 
5. Update your password and Secret Question/Answer after you sign in again.

1. Open the Mobile App, then tap Sign In.
2. Enter your Vonage Email Address or Username, then tap Continue.
3. Tap Need Help Logging in? (below the Password field).
4. Enter your Vonage Username, then mark the box to confirm you are not a robot.
   
   You may be prompted to select specific images to further confirm.
5. Tap Submit.
   
   A reset password link is sent to the email address associated with the username.
6. Update your password and Secret Question/Answer after you sign in again.

1. Sign in to the Admin Portal.
2. Click Phone System and then click Users.
3. Hover over the username to reset and click the Key icon; a pop-up displays to confirm the password reset.
   
   
   • By default, a password reset signs the user out of all active sessions.
     
     To keep the user's sessions active, remove the selection from Log User Out (at the bottom). 
   • A reset password link is sent to the email address associated with the username.
4. Advise the user to update the password and their Secret Question/Answer once they are signed in to the account again.
   
   IMPORTANT: If you encounter issues with a password reset, Contact Us.

1. Check your email for New User Information.
   
   You received this email from donotreply-vb@vonage.com when your account was created.
2. Request that your Administrator recover your username if you cannot locate the email. 

1. Sign in to the Admin Portal.
2. Click Phone System and then click Users.
3. Locate the user and view the User Name column. 
   
   IMPORTANT: If the user name cannot be recovered, Contact Us for assistance.