1. Sign in to the Desktop App.
2. Click Calls, then click the Recordings tab.
3. Click a recording to view the status of the transcription.
   
   

   If...	Then...
   Success	Displays an option to view transcription if complete.
   Pending	Indicates transcription is in progress.
   Failed	Displays an error message; a transcription was not captured.

4. Click Full View to open the transcription that is organized as follows:
   
   

   Header (Top)	Name of the Transcription: <Caller/Callee’s name> + <Call Transcription> Date and Time of the recording Download and Delete actions (based on permission): Download Download All - Summary, Transcription, Audio Recording Download Only Call Transcription - A .txt file Download Only Call Audio Recording - An .mp3 file. Delete Delete all data, which includes both Audio and Transcription. NOTES: Recordings are saved until deleted. If a recording is deleted, the transcription is not automatically deleted and must be done manually
   Summary	Shows the number of participants / call direction and includes:  Title Theme/Main Topic Recep Key discussion points (list format) Action Items Decisions/follow-ups (list format)
   Transcript	Search Search for specific keywords, where matches are highlighted. Copy Full Transcript Create a copy of the transcript. Track Audio Enabled by default and highlights the transcribed text as audio plays. NOTE: If you disable this option, it reverts to enabled when you sign out. Hover Actions Hover over excerpts of the transcription to complete the following actions: In the Play Transcription section, playback is initiated for the selected excerpt. In the Copy Transcription section, the selected excerpt is copied.

1. Sign in to the Admin Portal.
2. Click Phone System, then click Company Recordings.
3. Click Recordings (at top), then hover over the recording and click the Details option; the transcription details are organized as follows:
   
   

   Header (Top)	Name of the Transcription: <Caller/Callee’s name> + <Call Transcription> Download and Delete actions based on permission: Download Audio Recording- Download Only Call Audio Recording An .mp3 file Call Transcript- Download only a .txt file Call Summary- Downloads only a summary of the call; only a .txt file All Files- Downloads Call Summary, Call Transcription, and Audio Recording Delete Delete all data, which includes both Audio and Transcription. NOTE: Recordings are saved until deleted.
   Summary	Shows the number of participants / call direction and includes:  Title Theme/Main Topic Recep Key discussion points (list format) Action Items Decisions/follow-ups (list format)
   Recording Info	Includes key recording details about the call, such as: Calling Party Number Calling Party Name Date Time Called Party Number Call Direction Length
   Transcript	Search Search for specific keywords, where matches are highlighted. Transcription Displays the full transcription of the call.

NOTE: When you select Bulk Download or Download All, the downloaded files include the call audio recording, call transcription, and call summary.