This add-on feature transcribes all Company Call Recordings and any recorded Vonage Meetings. AI Transcription for Company Call Recording is $74.99 per month, includes 200 hours of transcription, and requires the Company Call Recordings feature. Transcriptions are accessed in the Desktop App.
- Additional transcription hours can be purchased in 200-hour blocks for $74.99 each.
- Once the transcription limit is reached, transcriptions stop until space is freed up or more hours are purchased
- Email notifications are sent when you reach 90% of your transcription usage
- All calls are transcribed following the same rules as Company Call Recordings.
Add Feature to Company Call Recording
- Sign in to the Admin Portal.
- Click Store, click Add-Ons.
- Go to AI Transcription for Company Call Recordings.
- Click Add.
- Click the Cart (top right), then click Checkout.
- Review the order summary and then click Submit Order.
Access Call Transcriptions From Desktop App
- Sign in to the Desktop App.
- Click Calls, then click the Recordings tab.
- Click a recording to view the transcription status:
| Status | Definition |
| Success | A Full View option is displayed if complete. |
| Pending | Transcription is in progress. |
| Failed | Transcription unsuccessful; displays an error message for transcription failure. |
- Click Full View to open the transcription of the call; the view contains the following:
| Header (Top) |
- Name of the Transcription: <Caller/Callee’s name> + <Call Transcription>
- Date and Time of the recording
- Download and Delete actions based on permission:
| Download |
- Download All - Summary, Transcription, Audio Recording
- Download Only Call Transcription - A .txt file
- Download Only Call Audio Recording - An .mp3 file.
| | Delete |
Delete all data, which includes both Audio and Transcription.
NOTES:
- Recordings are saved until deleted.
- If a recording is deleted, the transcription is not automatically deleted and must be done manually
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| Summary |
Shows the number of participants / call direction and includes:
| Title | Theme/Main Topic | | Recep | Key discussion points (list format) | | Action Items | Decisions/follow-ups (list format) |
|
| Transcript |
| Search | Search for specific keywords, where matches are highlighted. | | Copy Full Transcript | Create a copy of the transcript. | | Track Audio |
Enabled by default and highlights the transcribed text as audio plays.
NOTE: If you disable, it reverts to enabled on again on sign out.
| | Hover Actions |
Hover over excerpts of the transcription to complete the following actions:
- In the Play Transcription section, playback is initiated for the selected excerpt.
- In the Copy Transcription section, the selected excerpt is copied.
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Access Call Transcriptions From Admin Portal
- Sign in to the Admin Portal.
- Click Phone System, then click Company Recordings.
- Click Recordings (at top), then hover over the recording and click the Details option; the following are displayed:
| Header (Top) |
- Name of the Transcription: <Caller/Callee’s name> + <Call Transcription>
- Download and Delete actions based on permission:
| Download |
- Audio Recording- Download Only Call Audio Recording An .mp3 file
- Call Transcript- Download only a .txt file
- Call Summary- Downloads only a summary of the call; only a .txt file
- All Files- Downloads Call Summary, Call Transcription, and Audio Recording
| | Delete |
Delete all data, which includes both Audio and Transcription.
NOTE: Recordings are saved until deleted.
|
|
| Summary |
Shows the number of participants / call direction and includes:
| Title | Theme/Main Topic | | Recep | Key discussion points (list format) | | Action Items | Decisions/follow-ups (list format) |
|
| Recording Info |
Includes key recording details about the call, such as:
- Calling Party Number
- Calling Party Name
- Date
- Time
- Called Party Number
- Call Direction
- Length
|
| Transcript |
| Search | Search for specific keywords, where matches are highlighted. | | Transcription | Displays the full transcription of the call. |
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