The Vonage Integration Suite (VGIS) hosts all your productivity tools and is available for three user platforms: Web (UK or AU), Desktop (UK or AU), and Mobile (UK or AU). Administrators must order and assign user licenses, and then apply attributes for certain tools before these services are available for use.
Once set up, Administrators can access the VGIS Config Portal to manage settings and behavior account-wide for supported tools. Your users can also use the portal to manage their settings and reports as described in the documentation for their platform.
Order Licenses
| Location | Actions |
| UK |
- Choose your integration and the number of licenses required.
- Go to our Contact Us page to place your order.
|
| AU |
- Choose your integration and the number of licenses required.
- Call 1300 10 81 84 to place your order.
|
Assign Licenses
Once an order is placed, licenses are immediately available to assign to your users and extensions. To assign/reassign:
- Click Billing and then click Manage Services.
- Hover over your productivity tool, then click the Magnifying Glass.
- Review the number of services available and assign as applicable:
| Move to a Different Extension |
- Click the X icon next to the assigned extension to un-assign.
- Click Select from Available Extensions and select the extension to assign.
|
| Assign to Available Extension | Click Select from Available Extensions and select the extension. |
An email is sent to assigned users that advises them to access their productivity tool.
Troubleshoot User Sign In Issues
- Verify a license is assigned to the user's extension.
- Ensure you have applied settings for NetSuite, JobDiva, Office 365, and ConnectWise if applicable.
- Confirm the user is using the correct VBC credentials or Activation Code to sign in to the platform.
To resend the Activation Code or Welcome Email, see Vonage Integration Suite (VGIS) Config Portal > Manage Your Users.
