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Simultaneous Ring

Updated: 4/19/2024 3:37 AM

Simultaneous Ring allows incoming calls to ring up to five different numbers at the same time. Unanswered calls are sent to voicemail.

Super Users and Administrators can set Simultaneous Ring for any extension and account. End Users can set for their own extension only.

NOTE:  If you use the Vonage Business Communications Mobile App on your mobile phone, do not forward calls to the mobile phone's number.  This causes the mobile phone to receive two calls at the same time, immediately sending the call to the mobile phone's voicemail.

Enable Simultaneous Ring
Set Up by Super User or Administrator
  1. Sign in to the Admin Portal.
  2. Click Phone System, then click Extensions.
  3. Hover over the Extension you want to set and click the Pencil icon.
  4. Click Call Forwarding.
  5. Enable Forward Calls, then mark the option for Simultaneous Ring, and then set options:
     
    When My Phone Rings
    1. Select an extension or enter a phone number to ring.
    2. Click Add Another Rule, if applicable, to add additional numbers and extensions to ring.
    NOTE: To remove additional rules, click the Trash icon.
    Send to Voicemail AfterSelect the number of rings before sending to Voicemail.
    Use Caller IDSelect a Caller ID option:
     
    Originating Caller IDDisplays Caller ID information of the person who calls.
    Number on AccountSelect a number on your account to display as Caller ID.
  6. Click Save.
Set Up by End User
  1. Sign in to your Online Account.
  2. Click the Avatar Avatar, then click Settings.
  3. Click Call Forwarding and then mark the option for Simultaneous Ring.
  4. Select the extensions you want to ring at the same time or enter an outside number in the Also Ring section.
  5. Click Add Another Rule, if applicable, to add additional numbers.

    NOTE: To remove additional rules, click the Trash icon.
  6. Select the number of rings before the call is sent to voicemail.
  7. Set your Caller ID options.
  8. Click Save.
Turn Off Simultaneous Ring
Super User or Administrator
  1. Sign in to the Admin Portal.
  2. Click Extensions.
  3. Hover over the extension associated with Call Forwarding and click the Pencil icon.
  4. Click Call Forwarding and then toggle the Forward Calls option to disabled. 
  5. Click Save.
End User
  1. Sign in to your Online Account.
  2. Click the Avatar Avatar, then click Settings.
  3. Click Call Forwarding and then select one of the other options, such as Voicemail, Call Forwarding, or Follow Me.  
  4. Click Save.

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