Record and Upload Greetings

Updated: 4/19/2024 2:29 AM

You can manage greetings for Call Groups, Call Queues, Extensions, and Virtual Receptionists in your Online Account. This includes the Voicemail greetings for these features.

While access to greeting options can vary by feature, the controls to play, record, upload (import), and download are the same across all.

Super Users and Administrators can manage greetings for all features on the account.
End Users can manage greetings for their own extension and voicemail only.

NOTE: If the voicemail box is full (5000 Messages), a greeting that states "I'm sorry. This mailbox is full." will play until some messages are deleted.

Access Greeting Options by Feature

Super User and Administrators

Whether you are adding or modifying a feature, access to your greeting options is the same.

Sign in to the Admin Portal.
Click Phone System.
Click on the feature (on left) that you want to manage.
Click Add New or click the Pencil icon to modify an existing feature.

Tab	Greeting Type	Description
Basic Settings	Name Greeting	Lets you record or upload the name for this call group. This greeting is used in the Dial by Name directory for the Virtual Receptionist.
Basic Settings	Call Screening	Lets you record or upload a custom greeting as a screening option. A default greeting is available that directs callers to specify their name.

Voicemail	Use this Group's Voicemail Box	Lets you record or upload a custom greeting for the call group.
	Use the Specified Extension's Voicemail	Lets you record or upload a custom greeting for the specified extension.
	Play Greeting and Disconnect	Lets you record or upload a custom greeting that is played once before the call is disconnected.

Tab	Greeting Type	Description
Basic Settings	Name Greeting	Lets you record or upload the name of the call queue. This greeting is used in the Dial by Name directory for the Virtual Receptionist.
Basic Settings	Voicemail Greeting	Lets you record or upload a voicemail greeting for your call queue.

Prompts (No Agents Available)	Forward Calls to an Extension	Lets you record or upload a custom greeting (Play this greeting) if you choose to play a greeting before forwarding to the extension.
	Play Greeting and Go to Voicemail	Lets you record or upload a custom greeting (Play this greeting) if you choose not to use the busy or unavailable greeting of the extension.
	Play Greeting in Continuous Loop	Lets you record or upload a custom greeting that is played in a continuous loop.
	Play Greeting Once and Hang Up	Lets you record or upload a custom greeting that is played once before the call is disconnected.

Tab	Greeting Type	Description
Basic Settings	Call Screening	Lets you record or upload a custom greeting as a screening option. A default greeting is available that directs callers to specify their name.

Voicemail	Name Greeting	Lets you record or upload the name associated with this extension. This greeting is used in the Dial by Name directory for the Virtual Receptionist.
	Unavailable Greeting	Lets you record or upload a greeting that is played when you do not pick up the phone.
	Busy Greeting	Lets you record or upload a greeting that is played when you are on a call.
	Out of Office Greeting	Lets you recording a greeting that is played when you are out of the office. This greeting overrides your unavailable and busy greetings when turned on.

Basic VR	Record Greeting	Lets you record or upload a message for your Virtual Receptionist.

Advanced VR	Manual Schedule Message	Lets you record or upload a custom greeting that is played when you are Out of the Office, on Holiday and so forth.
	Business Hours Message	Lets you record or upload a custom greeting that is played during your normal business hours.
	After Hours Message	Lets you record or upload a custom greeting that is played during your non-business hours.

Tab	Greeting Type	Description
Extension	Call Screening	Lets you record or upload a custom greeting as a screening option. A default greeting is available that directs callers to specify their name.

Voicemail	Name Greeting	Lets you record or upload the name associated with this extension. This greeting is used in the Dial by Name directory for the Virtual Receptionist.
	Unavailable Greeting	Lets you record or upload a greeting that is played when you do not pick up the phone.
	Busy Greeting	Lets you record or upload a greeting that is played when you are on a call.
	Out of Office Greeting	Lets you record a greeting that is played when you are out of the office. This greeting overrides your unavailable and busy greetings when turned on.

Vonage Business Communications Support

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Record and Upload Greetings

Access Greeting Options by Feature

Super User and Administrators

Call Groups

Call Queue

Extensions

Virtual Receptionist

End User

Use Greeting Controls

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Play	Click the Play icon to listen to the current greeting.
Record	Click the Record icon. Change the name of the greeting, if applicable. Enter a phone number or extension to record the greeting. Click Dial to call the phone number or extension you entered. Answer the call and follow prompts to record your greeting and then press 1 to save. Click Save.
Upload	Use the following steps to upload a pre-recorded greeting in .wav or .mp3 file format. Click the Upload icon. Select a .wav or .mp3 file. Click Save. NOTE: Media encoding requirements for uploaded greetings and hold music: Ulaw / Mono / 8000 hz / 8 bit 6-8 mb file size .wav or .mp3 format
Download	Click the Download icon to save the current greeting to your computer.

Support Topics

Vonage Business Communications Support

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Record and Upload Greetings

Access Greeting Options by Feature

Use Greeting Controls

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