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Admin Portal

Updated: 3/21/2025 4:03 AM

As a Super User or Account Administrator, you can manage all services and features for all users of your account in the Admin Portal. This includes managing your users, extensions, billing, ordering, and more.

To sign out of the Admin Portal, click on your initials or avatar (top left), then click Logout.

To manage your personal settings, such as Contacts, Voicemails, and Vonage Meetings, click your initials or avatar (top left), then click Go to App.

Dashboard

The Dashboard provides quick access to any pages you favorited and the status of major systems.

System Status	Status of major systems. Select a category to see additional information. Admin Portal Applications Features Integrations Voice Services
Help Options	Click Help (top right) to access the following: Support Contact Us Request Assistance

Phone System

Account Summary

Displays a list of all extensions and phone numbers on the account, including extension type and plan.

Account Summary Landing Page

Click Add New Service to add additional extensions to the account.
Click any extension to edit properties.

Users

View and manage users on your account by adding or editing users, resending the new user email, and resetting passwords.

Users Landing Page

Refresh the view, Print a list of users, and Export a list of users.
Click Bulk Edit to edit multiple users at one time.
Add Users and assign an available extension at the same time.
Change the Super User (visible to Super User only).
Hover over a user for options to Delete, Resend New User Email, Reset Password or Edit a single user.

NOTE: The Reset Password link a user receives expires in 24 hours. When expired, the user is prompted to click "Forgot Your Password".

Edit Users

Basic Info	First / Last Name Username Password/Confirm (only displays for your user) Email/Confirm Secret Question (only displays for your user) Select Group(s) (see Group Management for details)
Settings and Permissions	User Type Update this user with important service announcements. Allow web and mobile access. Allow this user to set and block the Outbound Caller ID for their extension(s). Allow this user to manage Call Blocking for their extension(s)
Extensions	View Assigned Extensions Edit Assigned Extensions Set Default Extension Assign or Unassign Extension

Edit Tools

Hover over a User and click the Trash icon to delete, Circle icon to resend new user email, Key icon to reset the password, or the Pencil icon to edit.

Devices

View the auto-provisioning and registration of devices on your account to assist with isolating connectivity issues.

Devices Landing Page	View all devices on the account with options to: Refresh the view Print Export to Excel Manage Settings for Hoteled devices (Settings button) Add Device
Search / Advanced Filters	Enter criteria to locate a specific device or set of devices. You can further isolate details returned using any combination of these filters: Location Unassigned devices Softphones Registration/Provisioning Status Desktop/Mobile NOTE: By default, the location is set to All Locations, and all other checkboxes are not selected.
Edit Tools	Hover over a device and click the Trash icon to Delete, Circle with Minus icon to Unassign, or Pencil icon to Edit.

Extensions

Apply basic settings that specify how inbound and outbound calls are handled, set Call Forwarding features, add phones or move a phone to a different extension, and manage Voicemail options.

Extensions Landing Page	Search by extension or Filter by extension type. Click Add New to add additional extensions. Click Print to print a list of all extensions. Click Export to Excel to save a list as a CSV file type. Click Bulk Edit to edit multiple extensions at one time. Hover over an Extension to view the extension's assignment(s).
Basic Settings	Do Not Disturb Extension Number (Click Tag icon to Set Custom Tag) Set Location Assign a User / Edit a User Add a User Reset Extension Assign a Direct Dial Number Call Continuity Enter a backup number Exclude from Dial by Name Directory Block International Dialing Disable Call Waiting Call Screening Enable Call Screening Call Announce Screen Menu Outbound Caller ID Block Outbound Caller ID
Call Forwarding	If Forward Calls is enabled, options to forward calls display: Send to Ext. or Number Follow Me Simultaneous Ring
Devices	View account device information.
Voicemail	Voicemail Enabled/Disabled Set number of rings/seconds before going to voicemail Voicemail Pin Send Voicemail to Email Confirm Send Voicemail to Email Delete Voicemail After Sending Email Add Automated Voicemail Prompt Out of Office Greeting Unavailable Greeting Busy Greeting Name Greeting Exiting Voicemail Options
Edit Tool	Hover over an existing Extension and click the Pencil icon to edit.

Line Appearance

Monitor, answer and place calls from other extensions from your desk phone.

Line Appearance Landing Page	Search for existing Line Appearance. Click Add New to add Line Appearance.
Add Line Appearance	Select an extension. Choose either Shared Line Appearance or Busy Lamp Field. Select where to display. Select extensions to monitor.
Edit Tool	Hover over an existing Line Appearance and click the Pencil icon to edit, or Trash icon to delete.

Phone Numbers

See a list of all numbers on your account with the ability to manage options.

Phone Numbers Landing Page	Search for numbers on the account. Click Print icon to print a list of all numbers. Click Export to Excel to save a CSV file containing phone numbers on the account. Click Bulk Edit to manage multiple numbers at the same time.
Advanced Filter Search	To perform an advanced filter search: Click Phone System and then Phone Numbers. Click Advanced Filters (Top next to search). Select Country and Service Type(s) you would like to view.
Custom Tag Configuration	The Super User and Administrators can set a Tag name, record an Announce Greeting, and enter a Google Analytics - Profile ID.
Edit Tools	Hover over a phone number for editing options: Remove from Use (x) Change Caller ID (hashtag) Change Custom Tag (tag) Update Call Continuity service (handset).

Virtual Receptionist

An automated answering system that offers a range of options to handle and route inbound calls. See Virtual Receptionist for details.

VR Landing Page	Search for VR's on the account. Click Export to Excel to save a CSV file containing VR's on the account. Click Add New to add additional VR's.
Add a VR General Settings	Click Add New, then click General Settings. Virtual Receptionist Name Virtual Receptionist Extension Number Location Virtual Receptionist Phone Number No Caller Input Handling Greeting Mode: play default, upload, or record a new message
Add a VR Schedules and Call Flows	Click Schedules and Call Flows. A schedule defines the time and dates the VR is active. A call flow specifies the behavior of the calls that occur within the scheduled time. (Optional) Share Schedules to make them available for use with other VR's. (Optional) Import Shared Schedules.
Edit Tools	Hover over an existing VR for options: Click the Trash icon to delete. Click the Copy icon to duplicate. Click the Pencil icon to edit.

Call Groups

Direct incoming calls to ring a list of up to 28 extensions either sequentially or simultaneously.

Call Groups Landing Page	Search for Call Groups on the account. Click Export to Excel to save a CSV file containing Call Groups on the account. Click Add New to add additional Call Groups.
Basic Settings	Extension Number (Click Tag icon to set Custom Tag) Call Group Name Set Location Assign Direct Dial Numbers Do Not Display this Extension in the Dial By Name Directory Select Call Group Extensions Dialing Properties Blast Sequential Duration Name Greeting Call Screening Enable Call Screening Call Announce Screen Menu
Voicemail	Send to Group's Voicemail Box Set PIN Send Voicemail to Email Delete Voicemail After Sending Email Pay Automated Voicemail Prompt Send to Another Extension's Voicemail Select an Extension Greeting Preference Use Call Group Unavailable Message Use the Greeting of the Selected Voicemail Forward Unanswered Calls to Extension After Ringing Call Group Play Greeting and Disconnect
Edit Tool	Hover over a Call Group, then click the Pencil icon to edit.

Paging Groups

Page a group of phones by dialling a specific extension number. All extensions assigned to the paging group will hear the message through their phone's speaker.

Paging Groups Landing Page

Click Add New to add additional Paging Groups.

Edit Paging Groups

Click on an existing Paging Group to make changes.

Extension
Paging Group Name
Set Location
Paging Group Extensions

Edit Tool

Hover over an existing Paging Group and click the Pencil icon to edit.

Call Queues

Incoming calls are placed in a queue until an agent is free to answer the call. Callers hear music and/or prompts while they wait for an agent.

Call Queues Landing Page	Click Add New to add additional Call Queues to your account.
Basic Settings	Call Queue Extension Number (Click Tag icon to Set Custom Tag) Call Queue Name Set Location Select Direct Dial Numbers Agent Login Code Pause Between Calls Do not Display this Call Queue in the Dial by Name Directory Name Greeting Voicemail Options Caller Opt-Out Handling Call Announce
Agents	Assignment Strategy Select Agent
Hold Music	Playback Mode Audio Files
Prompts	Audio Intervals Add Prompt Option when No Agent is Signed in Forward Calls to an Extension Play Greeting and go to Voicemail Play Greeting in Continuous Loop Play Greeting Once and Hang up
View Status	View statistics of the call queue: Call Queue Agents Callers Waiting Callers Connected Agent's Name, Tier, and Extension Log agents In/Our Move agent to the front of the queue Refresh Button to update the view
Status Tool	Hover over an existing Call Queue entry and click the Magnifying Glass icon to view queue information, or the Pencil icon to edit.

On-Demand Recordings

Record calls by dialling a particular number. Each extension has 15 hours of recording time with the option to email, download and delete recordings.

On-Demand Recordings Landing Page	Filter by Extension Filter By: Last 24 Hours Last 7 Days Last 30 Days Click Search Recordings to filter your search. Click Refresh to update the current view. Click Recycle Bin to access previously deleted recordings, up to 7 days after deletion. Click Edit Recording Settings to modify settings. Click Bulk Edit to manage multiple recordings. Click Add New to purchase additional On-Demand Recording service. Review Recordings Usage Indicator. NOTE: Super User and Admins cannot view recordings for extensions they are not assigned to. The Recycle Bin, Edit Recording Settings, and Bulk Edit only display for the Super User or rule owner.
Search Recordings	Calling Name Call Direction Date Range Duration
Edit Recording Settings	Record All Calls Select Legal Disclaimer No Disclaimer Audible beep every 15 seconds

Company Recordings

Create rules to specify which calls are recorded whether inbound, outbound, specific phone numbers or extensions. The first time you visit Company Recordings, a welcome message appears to help guide you in Adding Rules.

Company Call Recording Landing Page	Hover over a Company Call recording to Play, Download, Delete or Share Recordings through email. Filter By: My Recordings Others' Recordings Last 24 Hours Last 7 Days Last 30 Days Click Search Recordings to filter your search. Click Refresh to update the current view. Click Recycle Bin to access previously deleted recordings, up to 7 days after deletion. Click Download All to download all recordings. Click Bulk Edit to manage multiple recordings. Review Recordings Usage indicator. NOTE: Bulk Edit and Download All only display for the Super User or rule owner.
Recording Rules	Delete, Copy, and Edit rules. Bulk Edit Manage multiple recordings simultaneously. Add Rule Rule Name Recording Direction Inbound Calls Outbound Calls All Activity Percentage of Calls to Record Rule Owner From: All PBX Devices Specific Numbers and Extensions To: All Numbers Specific Numbers Include Calls With No Caller ID (Inbound Only) Call Length Entire Call First 2 Minutes Legal Disclaimer No Disclaimer Audible Beep Every 15 Seconds Play disclaimer message before call Record or upload a new message Start and End Date Never Expires Days of Week to Record
Audit Log	Search Audit Log: Event Type User Name Start/End Date Export to Excel
Permission Mgt	The Super User can delegate permission to Account Administrators to manage their own recordings and rules, the recordings of other users, or both. Select an Account Administrator Create, edit and delete own rules Play own recordings Forward and download own recordings Delete own recordings Play other people's recordings Forward and download other people's recordings Delete other people's recordings The Super User (and Administrator when given permission) can also give all end users permission to view and listen to their own company call recordings.
Manage Storage	Mark the option to Enable Automatic Storage Increase to automatically add 250 additional hours when existing recordings fill the available recording time.

Call Monitoring

Listen in on calls, whisper to the user being monitored, or barge into the call to join the conversation. You can also view which extensions are allowed to monitor another extension.

Call Monitoring Landing Page	Search for extensions, users, or numbers. Hover over an extension for options to Monitor and Edit. Click View Audit Log to review events.
View Audit Log	The Audit Log saves and displays all call monitoring activity. A Super User and Administrator can track sessions by: Event Type User Name Monitored User Start and End Date
Edit Call Monitoring	Extension Extension PIN Legal Disclaimer Choose extensions to monitor
Status/Edit Tool	Hover over an existing Call Monitoring entry and click the Magnifying Glass icon to view which extensions are able to monitor other extensions or the Pencil icon to edit permissions.

Call Blocking

Block inbound or outbound calls, as well as exempt select numbers from being blocked by other users. There is no limit to how many numbers can be blocked.

Quick Rules

An Administrator can make selections to block inbound and outbound calls.

Quick Rules
- Block Outbound International Calls
- Block Calls from Callers without Caller ID
Rule List
- Search rules
- Delete, Toggle Enable/Disable, or Edit
Bulk Edit
Add Rule
- International Phone Number?
- Rule/Number
- Type (Blocked or Exempt)
- Call Direction
- Comment
- Apply to All Extensions
- Select Specific Extensions

Edit Tools

Hover over an entry and click the Trash icon to delete, Arrow icon to enable/disable the rule, or the Pencil icon to edit call blocking rules.

Business Apps

Receptionist Console (If Purchased)

View all call activity and use advanced call control features such as Call Park, Call Merge, and Call Transfer options to help you manage call volume.

Receptionist Console Landing Page	Search Receptionist Console Details Click Add New to add an additional Receptionist Console access.
Settings > Details	Receptionist Console Name Location Assign Extension
Settings > Call Handling	Ringing/Greeting options Ring Duration
Edit Tool	Hover over an extension, then click Pencil icon to edit.

Smart Numbers (If Purchased)

Displays only if purchased. Lets you turn any number on an account into a Smart Number to create customized call flows on the Vonage API platform.

Smart Numbers Landing Page	Search, View, or Add additional Smart Numbers.
Edit Smart Numbers	Smart Number Name Location Assign Direct Dial Number(s) Vonage API Application ID Smart Number Status

Account

Account Details

View Details of your account.

Account Details

View mode only, no changes can be made.

Account Number
Account Name
Account Status
Contact Name
Account Creation Date
Account Activation Date
Bill On

Company Contact

View Company Address and view and edit Company Contact.

PBX Settings

Manage default settings for Outbound Caller ID (CID), as well as set CID for individual Extensions.

PBX Settings

Time Zone Setup
Hold Music
- Playback Mode
- Audio Files
- Upload Audio File
Distinctive Ringtone toggle on/off (not all devices support Distinctive Ringtone)
Outbound Caller ID Number
- Default Caller ID
- Edit Extensions
- Block all Outbound Caller ID

Message Settings

Enable or disable Team Messaging for the account or by user.

Account SMS	SMS is not supported.
Account Team Messaging	Disables Team Messaging for all users on the account.
Disable SMS	SMS is not supported.
Disable Team Messaging	Disables Team Messaging for the extensions you specify.

Dashboard Settings

Search and select which users display in the Dashboard Directory view.

Single Sign-On Settings

View and edit Single Sign-On (SSO) settings and view an audit log.

Settings	Configure your Identity Provider (IDP) Configure Vonage for SSO Enable SSO for this account Enter details of your third-party IDP Upload IDP certificate Customize your SSO settings. Mark the box to enforce Single Sign-On for your users
Audit Log	Displays an audit log of SSO events.

User Provisioning

View and edit User Provisioning settings and view an audit log.

Settings	Configure Vonage for SCIM (System for Cross-domain Identity Management): Enable or disable SCIM user provisioning. Configure your Identity Provider (IDP). Customize your SCIM Settings: Mark the option to disable user creation within VBC (users can only be added using SCIM). Mark the option to disable new user welcome emails.
Audit Log	Displays an audit log of user provisioning events.

Store

App center Management

When enabled, users can request add-ons and plugins from the Web and Desktop apps. These requests must be approved by designated Admin(s).

Pending Requests	All requests pending approval are listed here. Designated Admins can approve or deny the requests individually or in bulk using Bulk Edit.
Settings	Enable/disable App Requests. Enabling allows users on your account to request access to add-ons and plugins. Disabling this feature will prevent them from submitting requests. Set which admin(s) can approve and deny app requests.

Extensions

View options and pricing to add Extensions/Calling Plans to your account.

Add-Ons

View options and pricing of Add-Ons available for your account.

Plugins

View options and pricing to add Plugins to your account.

Services

Manage Services lets you review all services on your account and assign or unassign eligible services from an extension.

Reports

Saved Reports

Saved reports are listed. Hover over a report, then click an icon to view, download (PDF or CSV), email, schedule email delivery, or delete saved reports.

My Calls

See Reporting and Analytics - My Calls for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Print the report
Email the report
Toggle between Table or Graph View
Review Total Calls, Average Call Duration, Total Call Duration, Missed Calls, and Most Active for the following Call Directions:
- All Calls
- Inbound Calls
- International Calls
- Intra-PBX Calls (internal calls)
- Outbound Calls
Sort by column

NOTE: In Table View, hover over a row, then click the Magnifying Glass icon to view detailed analytics and your call log for the current day.

All Calls

See Reporting and Analytics - All Calls for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Review Call ID, Date/Time, Duration, Initial Direction, Total Segments, Inbound, Outbound, and Intra-PBX calls.
Sort by column

Company Summary

See Reporting and Analytics - Company Summary for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Toggle between Table or Graph View.
Review Total Calls, Average Call Duration, Total Call Duration, Missed Calls, and Most Active for the following Call Directions:
- All Calls
- Inbound Calls
- International Calls
- Intra-PBX Calls (internal calls)
- Outbound Calls
Sort by column

NOTE: In Table View, hover over a row, then click the Magnifying Glass icon to view detailed analytics and your call log for the current day.

Users

See Reporting and Analytics - Users for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Review statistics for all users and click a tile to filter call log
Filter by User or Clear filters
Hide Users with no call data
Toggle between Table or Graph View
Review the following statistics for each user:
- Extensions
- Phone Numbers
- Total Calls/Duration
- Inbound Calls/Duration
- Outbound Calls/Duration
- Intra-PBX Calls/Duration
- Missed Calls
- Answered Calls
- Voicemail Calls
Sort by column

NOTE: In Table View, hover over a row, then click the Magnifying Glass icon to view detailed analytics and your call log for the current day.

Call Queues

See Reporting and Analytics - Call Queues for details.

Landing Page

Reports View

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Toggle between Table or Graph View
Review the following statistics for each Queue:
- Extensions
- Phone Numbers
- Total Calls
- Average/Total Talk Time
- Average Wait Time
- Wait Time < 30 Seconds
- Percentage Lost
- Average Abandoned Time
- Location
Sort by column

Live View

View high-level details of each queue and refresh the page as needed.

NOTE: In Table View, hover over a row, then click the Magnifying Glass icon to view detailed analytics and your call log for the current day.

Call Groups

See Reporting and Analytics - Call Groups for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Toggle between Table or Graph View
Review the following statistics for each Group:
- Extensions
- Phone Numbers
- Total Calls
- Average/Total Call Duration
- Answered Calls
- Voicemail Calls
- Missed Calls
- Most Active
- Location
Sort by column

NOTE: In Table View, hover over a row, then click the Magnifying Glass icon to view detailed analytics and your call log for the current day.

Call Quality

See Reporting and Analytics - Call Quality for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Print the report
Review statistics for all users:
- Click a tile to filter call log
- Click View Full Report to view detailed analytics
Search the report
Show/Hide Columns
Toggle between Table or Graph View
Review the following statistics for each user:
- Extensions
- Total Calls
- Rated Calls
- Good Calls
- Moderate Calls
- Poor Calls
- Average MOS
Sort by column

NOTE: In Table View, hover over a row, then click the Magnifying Glass icon to view detailed analytics and your call log for the current day.

Meetings

See Reporting and Analytics - Meetings for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Review the following statistics for Meetings:
- Total Meetings - total meetings during the selected time period
- Total Meetings Duration - the time duration for all meetings during the selected time period
- Avg Meetings Duration - Average duration of meetings during the selected time period
- Avg # of Participants - Average number of participants in all meetings during the selected time period
Sort by column

NOTE: In Table View, hover over a row, then click the Magnifying Glass icon to view detailed analytics and your call log for the current day.

Support Topics

Vonage Business Communications Support

Enter a search topic

Admin Portal

Dashboard

Phone System

Business Apps

Account

Store

Services

Reports

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