Use your Vonage® Business phone when you’re on the go!
*SMS text messaging not available at this time.
Join our community and receive early access to new features by downloading the Business Cloud mobile app, which is available at no additional charge and can be accessed with your Vonage username and password. Data rates may apply depending on your mobile plan.
Get the latest version of the Vonage Business Cloud mobile app, available for iPhone and Android:
NOTE: The app does not show as a device in your Online Account and does not count toward the extension's three device limit.
Tap the Menu icon (silhouette in the top left corner) for the following items.
Disable inbound calls to all devices associated with your Extension and disables all notifications.
Incoming calls are not received on the Mobile app but will ring other devices.
Select the phone number you want new in-app text messages sent from. SMS text messaging coming soon.
|Profile||View your extension number, direct dial number, and user information.|
Data Calls (iOS) / Outgoing Data Calls (Android)
Disable Incoming Calls
When enabled, incoming calls to your Vonage Business extension will not ring through to this device.
Set your extension's Never Miss a Call option for handling calls when you are away from your phone.
Set your extension's Voicemail options and record voicemail greetings.
|Contacts||Sync Contacts - Click contacts from your device to make sure they are available on any device you are using.|
Customers can manage, use, and purchase the following apps:
|Call Recording||Manage and listen to On-Demand Call Recordings.|
|Call Notes||Take notes while on a call.|
|Amazon Chime||Launches Amazon Chime (if installed).|
|Make a call||
|3-Way call||Add another person to an active conversation by using the following steps:|
|Transfer a Call||Use the following steps to transfer the call:|
|Call Flip||Flip your call to a desk phone:
|Make a video call||
Conduct a video call with another Business Cloud mobile app user in your company. Both parties must click the video icon to have two-way video.
NOTE: The Vonage settings under your phone's Settings must allow the app to access the camera.
|Send a Text Message||
|Send a Group Text Message||
Group messaging is available to other extensions on your account.
|Share an Image||
Attach an image to a text message with other Vonage Business Cloud mobile app users on your account.
|Filter contact list||
Go to Contacts and then tap All or Company.
You can block calls in the call log by pressing the Block Number button.
NOTE: Calls can only be blocked if Allow this user to set Call Blocking rules for their extension(s) is enabled in the user's profile.
Use the following steps to clear the call log:
|All Calls||Go to the call log and press the Trash icon.|
|Single Call||Press and hold the number you want to clear and then press Delete this Call Log.|
I am a new customer who has just signed in to the app for the first time. My status is gray and I cannot make calls. Why is that?
Your Vonage account might not have been activated yet. It can take 24 hours or more before the account is activated. Your account admin will receive an email when the account is active.
I have forgotten my username or password. How do I recover them?
How do I change my username or password?
Why am I getting an error when I try to sign in that says I need an admin to assign me an extension?
Mobile app users need an extension assigned to them. Contact your account admin and ask them to assign a phone extension to you so that you can use the mobile app.
Why am I getting "trouble signing you in" error when I try to sign in?
You will get this error if we are having technical issues. Try to sign in again in a few minutes.
How many mobile devices can be signed in at the same time by the same user on the same extension?
You can be signed in on a maximum of five mobile devices at the same time. If you sign in on a 6th device, one of the other devices will be logged out by the system. Note, however, that only two calls can be placed at the same time.
Why was I automatically logged out of the app by the system?
There are several reasons the system would have logged you out.
How do I stop incoming calls from ringing on the app or silent the app during off hours?
By default, incoming calls will ring all devices (mobile phone, desk phone, etc.) simultaneously. To stop incoming calls from ringing your mobile device, you have several options.
What happens if I disable notifications for Business Cloud from the mobile device's iOS or Android settings?
When does the mobile app ring?
By default, when there is an incoming call, all devices on that extension (desk phone, desktop app, mobile device) ring simultaneously. You can disable incoming calls from ringing your mobile device or set the ringtone to None if you do not want incoming calls to ring your mobile device.
Can I delete call logs?
No. This option is not available.
Can I block numbers from ringing the mobile app?
Blocking specific phone numbers is currently available only through your Online Account. If you do not have this option, ask your account admin to give you access to set call block rules for your extension.
How can I set my outbound Caller ID?
Currently, your outbound Caller ID can only be set in your online account.
Why can't I make an international call?
If you have permission to make international calls, you should be able to. If you are uncertain, ask your account admin. Be sure that you are correctly dialling the international phone number: 0011 + country code + area or city code + number.
Why am I not receiving incoming calls to the app or incoming calls are not ringing the app?
Try calling the app when it is running in the foreground. If that does work, check the following.
iOS - How can I tell if an incoming call to my iPhone is a business call coming through the Business Cloud app or a private call?
The Business Cloud app is integrated into the iOS CallKit. This means an incoming Business Cloud call will look like a private call and respond to standard interface behaviour. However, it will display Vonage Business Cloud Audio/Video when the phone rings. Note that if you forwarded your business calls to your private cell number, this message will not display.
Why do I get a Missed Call Notification when I answer the call on another device?
This is the current behaviour of the app. However, the call log does mark the call as answered.
Why don't I see the Caller ID of an incoming call?
You should always see the Caller ID for phone numbers listed in your contacts. Phone numbers that are not in your contacts are considered unknown numbers.
Why do I see Limited Network Availability message when I am on a call?
The Business Cloud app continuously monitors the quality of your calls and your data connection. This message displays when we detect poor network connectivity on either side of the call. Most of the time, the issue is intermittent and resolves itself. However, if you get this message consistently, try the following.
What are the different Voicemail greetings?
What does the Out of Office option under Voicemail settings do?
When you enable this option, your Out of Office greeting plays when a caller reaches your voicemail. The Out of Office greeting takes precedence over Busy and Unavailable greetings.
What are the different contact types in the app?
How do I manage all my business contacts?
It is recommended that you import (Sync) local contacts from your address book to make them available across all your devices. You can sync an individual contact or sync multiple contacts from Settings -> Contacts -> Sync Phone Contacts.
Why do I see duplicate contacts?
Every time you sync the same contact, or multiple contacts, to your account, a new contact entry is created.
How do I delete a company contact?
Only the account admin can remove a user. This is done in the Online Account.
What are the coloured status indicators?
The red and green circles indicate the presence status for company contacts. Red indicates a user is on a call or has enabled Mute This Device. Green indicates the contact's line is available.
If your presence is grey, it indicates that we are having trouble connecting you to your account. The account may not be activated yet or there is an issue with your network connection.
What is the Beta Community program?
The Beta program gives Vonage Business Cloud users early access to new releases of the Business Cloud mobile app before it goes public. Participants in the Beta program have the opportunity to try out new and improved features, providing feedback to us so we can build an even better app.
How do I sign up for the Beta Community program?
How do I leave the Beta program?
Send Leave through Help & Feedback -> Feedback.
How do I provide feedback or make a suggestion?
Go to Help & Feedback -> Feedback. Share your feedback and suggestions. We will get back to you. Note that this option is not for reporting an issue you might be having with the app or your service.
I made a great suggestion, Why isn’t it in the app?
A lot of thought and planning goes into updating the app and we actively listen and give consideration to all feedback. While we can easily make small changes, many suggestions require much more work. Sometimes there are higher priorities, such as critical bug fixes. We appreciate your understanding that we cannot always make the changes our customers suggest and hope you will continue to provide your feedback.