Call Screening plays the recorded name of the caller and provides options to direct that call, while Call Announce plays a custom tag to let you know what department the call is coming from. You can combine these features to provide flexibility in how you manage your calls.
|Enable Call Screening||Prompts a caller to state their name. Use the generic message or record a custom message.|
Can be used with Call Announce, Screen Menu, or both.
See Record and Upload Greetings for details.
|Call Announce||Plays the username or custom tag after the call connects. For example, You have a call for Sales.|
Can be used with Enable Call Screen, Screen Menu, or both.
|Screen Menu||Plays a set of options that specify how to handle the incoming call: